SYKES Reviews | Glassdoor

SYKES Reviews

Updated December 17, 2017
497 reviews

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3.0
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SYKES President & CEO Chuck Sykes
Chuck Sykes
125 Ratings

497 Employee Reviews

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Pros
  • Ability to work from home and committed to promoting from within (in 391 reviews)

  • Best benefit is a happy work environment (in 52 reviews)

Cons
  • Back to back calls can be exhausting, need more employees (in 29 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 53 reviews)

More Pros and Cons

  1. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Limerick, ME
    Former Employee - Customer Service Representative in Limerick, ME
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    offer the computer you need to work with some trainers are good

    Cons

    Training sucks, their computers have many issues most trainers don't do their job right

    Advice to Management

    Make training better and hire proper trainers


  2. "Ok place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Agent/Customer Service Representative in Lakeland, FL
    Current Employee - Sales Agent/Customer Service Representative in Lakeland, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    Unlimited over time, commissions, great flexibility with schedule ,also love the people that works there great place to work but pay could be better

    Cons

    Has a lot of unorganized management has a great lack of support when you need it the most. they put very hard for sales but never properly teach you how to sell

    Advice to Management

    Overall the management tries the best they can but there's a lot Improvement that can be done with the management at Sykes

  3. "You can learn alot about technology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service and Support Specialist in Langhorne, PA
    Current Employee - Customer Service and Support Specialist in Langhorne, PA
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    Good pay and you get 3 breaks so thats good if your a smoker

    Cons

    Long hours and never leaving until all the calls are done and emails are done


  4. "Love my job!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Owensboro, KY
    Current Employee - Customer Service Representative in Owensboro, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    Awesome coaches, no stress if you are good with people, work at home, perfect hours.

    Cons

    I have none!!! None none

    Advice to Management

    Keep up the awesome work!!!


  5. Helpful (2)

    "Paid training, then thrown to the wolves."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CCA in Denver, CO
    Current Employee - CCA in Denver, CO
    Neutral Outlook
    No opinion of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    Work from home in your pajamas, no day care needed. Opportunities to make more for every hour you meet your goals.

    Cons

    You are required to be at your desk for 8 full hours. If you have young children at home they will likely be neglected during that time. Very hectic and disorderly system, I was scheduled at times and days when my team leads were not. I had no help or assistance for hours. Once you are out of training there is little to no help, the help that is available is slim and hard to reach.

    Advice to Management

    Hire more upper management and help
    Support. I had a call that went for an hour simply because the managers were so backed up they couldn’t approve a request.


  6. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES full-time

    Pros

    Fun atmosphere and Cool staff on a good day.

    Cons

    Inconsistent staff and had to dispute pay often.


  7. "Ehh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SYKES full-time

    Pros

    Consistent schedule, Good benefits, keeps busy

    Cons

    Unprofessional Managers, No down time, feel like a machine working there

    Advice to Management

    Be professional

  8. Helpful (1)

    "SYKES at home Xbox"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Xbox Chat Support
    Current Employee - Xbox Chat Support
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    Management is good, welcoming atmosphere, the ability to work at home, provide work equipment, no commute, very understanding when medical issues are planned, schedule rarely changes, days off are always the same, opportunities to grow

    Cons

    Low pay, except low AHT, 18 minutes for chat 16 for phones,while dealing with thing such as troubleshooting, hardware replacement/repair order, working with internet connections. On chat, they want you to make the customer happy while saying under 18 minutes, dealing with two customers at the same time. Don't let you know if a time off request is correct or not until you're within a week of the date, you have to ask 14 days in advance or no luck. If you need to get in contact with HR they wait until last minute for you to respond. Work holidays, unable to request time off at all if it's between November and December. Sometimes unfair treatment and not telling you that something is wrong until months later. Unhelpful when you leave for an extend time and ask for assistance.

    Advice to Management

    Let employees know when something is wrong ASAP, excluding audits. Ease up on handle time and focus on quality service.


  9. Helpful (1)

    "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Walmart.com in Des Moines, IA
    Current Contractor - Walmart.com in Des Moines, IA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SYKES as a contractor (Less than a year)

    Pros

    You can work from home, the company sends you computer equipment based on program you work for.

    Cons

    Low pay, sub par training, no guarantee of full time employment after temp period is over.


  10. "CSS Tier 1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    I can assist people with financial questions and concerns they may have.

    Cons

    It’s a bank that isn’t too favorable right now and the management makes it where you feel like your family comes last

    Advice to Management

    Too much favoritism is not a good thing to try to keep good people. To see it regularly makes the job more unbearable. It’s already tough when the customers are chewing you out.


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