SYKES Reviews | Glassdoor

SYKES Reviews

Updated May 26, 2017
800 reviews

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Current Employees

3.0
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SYKES President & CEO Chuck Sykes
Chuck Sykes
330 Ratings

800 Employee Reviews

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Pros
Cons
  • Sometimes your calls can be back to back all day long (in 22 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 44 reviews)

More Pros and Cons

  1. Helpful (2)

    "I LOVE working for Sykes!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Phone Technician in Sterling, CO
    Current Employee - Phone Technician in Sterling, CO
    Recommends
    Approves of CEO

    Pros

    Sykes is a great place to work. They treat the employees great and with much respect. Give out free things!

    Cons

    Sitting all day long! Other than that, nothing else!! I can't complain, I'm getting paid good for a small town!

    Advice to Management

    Train the employees better! We still learn it while doing it, but half the time was messing around in training.


  2. Helpful (1)

    "GREAT!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Greenwood, SC
    Current Employee - Technical Support in Greenwood, SC
    Recommends
    No opinion of CEO

    Pros

    Learned alot of things from Sykes....some good some bad..still work here.

    I really like the company alot, that is all.

    Cons

    Sitting down all day and not able to get up and walk around is probably the only thing that I didn't like.

    Advice to Management

    There is really nothing that the managment needs to do to improve, atleast my manager that is.
    I think that it's great.


  3. "Great Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sykes Team Manager in Malvern, AR
    Current Employee - Sykes Team Manager in Malvern, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than 3 years)

    Pros

    The career here is great it's easy to move up and a great place to get your foot in the door for a better career.

    Cons

    The only downside would be if you have to travel.

    Advice to Management

    Keep doing what you are doing.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than 3 years)

    Pros

    Worked for 4+ years. Great growth from within

    Cons

    None to mention. Worked there many years ago


  6. "Very professional company, cares about their employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care in Broadway, NC
    Current Employee - Customer Care in Broadway, NC
    Recommends
    Positive Outlook

    I have been working at SYKES part-time (Less than a year)

    Pros

    Empathetic leadership, easy scheduling, no commute to work

    Cons

    Very little chance for advancement


  7. "Awesome...Training is awesome and so is staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Training is awesome and so is staff

    Cons

    i don't have anything bad too say


  8. "Great Over ALL"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative Work From Home in Jacksonville, FL
    Current Employee - Customer Service Representative Work From Home in Jacksonville, FL
    Recommends
    Positive Outlook

    I have been working at SYKES full-time (Less than a year)

    Pros

    Great Pay stay at home Great Management and Team Leads Awesome Program Training was the best!! I guess it just depends on the program you work for my Program Is AWESOME!!!

    Cons

    No cons to list

    Advice to Management

    Keep up the Awesome Work


  9. "Great Company with Great Values"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    SYKES is very involved in the community. They support many events in most of the communities they do business in. They treat employees well.

    Cons

    I've heard other employees complain about not getting raises in the past but that changed this year.

    Advice to Management

    It appears that the company is working hard to improve employee moral. Keep it up. It doesn't go unnoticed.


  10. "Best job I can ever obtain to establish a relationship developing a plan of action"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Sumter, SC
    Current Employee - Customer Service Representative in Sumter, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Gaining commitment with the customer leading to a suspension of my own values to isolate critical issues and represent business

    Cons

    I'm not a supervisor LOL

    Advice to Management

    Give certificates or awards to the best employers


  11. Helpful (2)

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Denver, CO
    Current Employee - Team Leader in Denver, CO
    Recommends
    Positive Outlook

    I have been working at SYKES full-time (Less than a year)

    Pros

    You get to work from home. The insurance is decent, and the pay is good if you consider not having to commute. Advancement opportunities are based on your skill levels with the program.

    Cons

    Not much of a social atmosphere, as everyone you work with is over a computer. If you are on the phones, your background noise has to be at 0%. This can be difficult to maintain in a house with children and/or pets.

    Advice to Management

    A great company to get into a management position.


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