SYKES Reviews | Glassdoor

SYKES Reviews

Updated September 23, 2017
340 reviews

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4.0
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SYKES President & CEO Chuck Sykes
Chuck Sykes
154 Ratings

340 Employee Reviews

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Pros
  • Ability to work from home and committed to promoting from within (in 360 reviews)

  • Best benefit is a happy work environment (in 50 reviews)

Cons
  • Back to back calls can be exhausting, need more employees (in 26 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 51 reviews)

More Pros and Cons

  1. "Sykes is good! But could be Great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Manager
    Current Employee - Quality Manager
    Approves of CEO

    Pros

    Opportunity to work at corporate level

    Cons

    Not a lot of growth opportunities.

    Advice to Management

    Communicate better with all levels. Promote TEAM atmosphere.


  2. "Sykes, the good, bad, and Ugly."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in Minot, ND
    Current Employee - Team Manager in Minot, ND
    Recommends
    Approves of CEO

    Pros

    Great opportunities for advancement, Excellent training, good knowledge sharing, great people, decent pay, and excellent recognition. Not to busy. Fair and balanced management. Good tools. I love working for Sykes. They put me through college and I worked and gained alot of experience. Overall I cannot complain, until I learned that I would be layed off. It was not a bad business decision, more of a necessity, but it still is hard. I developed my best friends and life time contacts at Sykes. I would recommend Sykes as a Stepping stone, not a lifetime career.

    Cons

    Lower pay compared to competitors, constant changes, violatile market. Unqualified employees. Angry customers.

    Advice to Management

    Keep the qualified people around. We always let the best people go to better paying Jobs.

  3. "Work hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Greenwood, SC
    Current Employee - Customer Service Representative in Greenwood, SC
    Recommends
    No opinion of CEO

    Pros

    overtime is good and pay is ok for first time workers

    Cons

    not enough room to grow and move up

    Advice to Management

    relax


  4. "another day another dollar"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    Pros

    Best pay job is the dirty south

    Cons

    sit down all day and get fatter

    Advice to Management

    make team manager answer calls one week out the month


  5. Helpful (1)

    "Be apart of a winning team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Philadelphia, PA
    Current Employee - Operations in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than 5 years)

    Pros

    Recognition for hard work
    Flexible hours
    Reasonable pay
    Constantly Changing Environment

    Cons

    Constantly Changing Environment
    Organization of Communication


  6. Helpful (1)

    "Sykes Work From Home Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SYKES part-time (Less than a year)

    Pros

    Work from home. Interview process very easy

    Cons

    Pay is not very good and no benefits. They also do not contribute to paying for phone line or internet

    Advice to Management

    The position would be much more appealing if benefits were offered


  7. Helpful (1)

    "Satisfied Call Center Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Tampa, FL
    Current Employee - Management in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than 10 years)

    Pros

    I have worked with Sykes for over 10 years and find it to be a fair and friendly company who provide career advancement, good benefits, a stable enviroment and good management.

    Cons

    As long as you do a good job and show up on time they will maybe work with your schedules. You need to have good attendance and know your job.

    Advice to Management

    Communication and coaching are important.

  8. "Great company with opportunities to grow!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Milton Freewater, OR
    Current Employee - Human Resources in Milton Freewater, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    This is a great organization with great people and I enjoy coming to work everyday. The company offers and encourages growth, you can come in with little to no experience and really work your way up to the top.

    Cons

    The medical package offered by the company leaves much to be desired - the annual cap doesn't even touch on what one person would acquire in medical bills for a year.

    Advice to Management

    Ensure that pay is competetive in order to attract and retain the best talent.


  9. Helpful (2)

    "I am currently employed at Sykes."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent, Technical Support in Malvern, AR
    Current Employee - Customer Service Agent, Technical Support in Malvern, AR
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Great pay and benefits to match

    Cons

    It's a stressful job, metrics can be difficult to meet.

    Advice to Management

    Keep doin' what you do!


  10. Helpful (1)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Malvern, AR
    Current Employee - Account Manager in Malvern, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    Great place to work. Lot of professional development and coaching. Company cares about the career progression of their employees.

    Cons

    I have nothing negative to say about this company..


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