SYKES Reviews | Glassdoor

SYKES Reviews

Updated July 22, 2017
250 reviews

Filter

Filter


5.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
SYKES President & CEO Chuck Sykes
Chuck Sykes
154 Ratings

250 Employee Reviews

Sort: PopularRatingDate

Pros
  • Ability to work from home and committed to promoting from within (in 344 reviews)

  • Great trainer and enjoyed the work environment (in 42 reviews)

Cons
  • Back to back calls can be exhausting, need more employees (in 24 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 47 reviews)

More Pros and Cons

  1. Helpful (2)

    "I LOVE working for Sykes!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Phone Technician in Sterling, CO
    Current Employee - Phone Technician in Sterling, CO
    Recommends
    Approves of CEO

    Pros

    Sykes is a great place to work. They treat the employees great and with much respect. Give out free things!

    Cons

    Sitting all day long! Other than that, nothing else!! I can't complain, I'm getting paid good for a small town!

    Advice to Management

    Train the employees better! We still learn it while doing it, but half the time was messing around in training.


  2. Helpful (1)

    "GREAT!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Greenwood, SC
    Current Employee - Technical Support in Greenwood, SC
    Recommends
    No opinion of CEO

    Pros

    Learned alot of things from Sykes....some good some bad..still work here.

    I really like the company alot, that is all.

    Cons

    Sitting down all day and not able to get up and walk around is probably the only thing that I didn't like.

    Advice to Management

    There is really nothing that the managment needs to do to improve, atleast my manager that is.
    I think that it's great.

  3. Helpful (1)

    "Being a miniority in Nogales this company made me feel welcomed and assited me in a culture I did not know."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Nogales, AZ
    Former Employee - Customer Service Representative in Nogales, AZ
    Recommends
    Approves of CEO

    Pros

    The programs I worked was very interesting. They were either growing with added changes and new programs were being added. So there was always new learning experience. Sometimes easy and other are challenging to learn. The management was a open door policy. Management was always avaliable to speak with and to help. Also management was able to help us have a lunch room and lockers. Along with other facility improvements. During the close out management did try and help place it employee to other Job connections.. Also helped us into the transition of the unemployed.

    Cons

    The health insurance was not what I wanted as a insurance. After the buy out of ICT we turn into Sykes. Sykes then proceded to move all program slowly, the eventually closed the AZ unit completely.

    Advice to Management

    I wish we had the opportunity to transfer to a different part of the co, and or been offered to move to a different part of company


  4. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sykes Team Manager in Malvern, AR
    Current Employee - Sykes Team Manager in Malvern, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than 3 years)

    Pros

    The career here is great it's easy to move up and a great place to get your foot in the door for a better career.

    Cons

    The only downside would be if you have to travel.

    Advice to Management

    Keep doing what you are doing.


  5. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than 3 years)

    Pros

    Worked for 4+ years. Great growth from within

    Cons

    None to mention. Worked there many years ago


  6. "great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rsd in Kingstree, SC
    Former Employee - Rsd in Kingstree, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    work with you on your hours, and lots of schedules to choose from.

    Cons

    with lots of shifts its lots of employees its hard to get good shifts.

    Advice to Management

    More Weekends off shifts


  7. "Very professional company, cares about their employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care in Broadway, NC
    Current Employee - Customer Care in Broadway, NC
    Recommends
    Positive Outlook

    I have been working at SYKES part-time (Less than a year)

    Pros

    Empathetic leadership, easy scheduling, no commute to work

    Cons

    Very little chance for advancement

  8. "Awesome...Training is awesome and so is staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Training is awesome and so is staff

    Cons

    i don't have anything bad too say


  9. "Great Over ALL"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative Work From Home in Jacksonville, FL
    Current Employee - Customer Service Representative Work From Home in Jacksonville, FL
    Recommends
    Positive Outlook

    I have been working at SYKES full-time (Less than a year)

    Pros

    Great Pay stay at home Great Management and Team Leads Awesome Program Training was the best!! I guess it just depends on the program you work for my Program Is AWESOME!!!

    Cons

    No cons to list

    Advice to Management

    Keep up the Awesome Work


  10. "Great Company with Great Values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    SYKES is very involved in the community. They support many events in most of the communities they do business in. They treat employees well.

    Cons

    I've heard other employees complain about not getting raises in the past but that changed this year.

    Advice to Management

    It appears that the company is working hard to improve employee moral. Keep it up. It doesn't go unnoticed.


Showing 250 of 1,752 reviews
Reset Filters