SYKES Reviews | Glassdoor

SYKES Reviews

Updated June 26, 2017
817 reviews

Filter

Filter

Current Employees

3.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
SYKES President & CEO Chuck Sykes
Chuck Sykes
339 Ratings

817 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Back to back calls can be exhausting, need more employees (in 23 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 44 reviews)

More Pros and Cons

  1. "Excellent company that really cares about their employees and clients."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in Denver, CO
    Current Employee - Account Director in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than 10 years)

    Pros

    Ability to work from home and committed to promoting from within. Work hard and prove yourself and this can become a great career.

    Cons

    Pay is not as high as brick and mortar but that is offset by savings in meals, travel and attire.


  2. "Great Place With Great Opportunity!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Tampa, FL
    Current Employee - Director in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    This is a great place to work. The culture is family-friendly with great work/life balance. Even though the company is 40 years old, it embraces change and innovation. Team members are a pleasure to work with, and everyone is helping each other.

    Cons

    No downsides to add to this

  3. "Hiring Process"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Pros

    It is work from home

    Cons

    I have started working for Alpine Access and it has been a very stressful process


  4. "Positive Work Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Kingstree, SC
    Current Employee - Customer Service Agent in Kingstree, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    A very professional work place I love the staff and I like how its so easy to move up in the company when your making sells and Never being over looked.

    Cons

    No Cons at all Very Professional

    Advice to Management

    Management is very professional.


  5. Helpful (1)

    "Handy Computer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care in Missoula, MT
    Current Employee - Customer Care in Missoula, MT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SYKES part-time (More than 3 years)

    Pros

    Sykes provided a small computer to work from home. Had a post-it note that had "Alpine2" and "-3bears8Porridge" on it . If you use that to sign on your able to use the computer for regular stuff. Very handy if your computer is broken.

    Cons

    Pay is not very good and sometimes its hard to get the hours you need


  6. "Terrible company.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative Vitamin Shoppe
    Current Employee - Customer Service Representative Vitamin Shoppe
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Work from home only positive.

    Cons

    Low pay.. No training... Figure it out on your own then get wrote up for mistakes.. Supervisors and mentors are unqualified.. No room for advancement

    Advice to Management

    Stop lying to employees


  7. "Salary does not compensate the work overload"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SYKES full-time

    Pros

    Good benefits like discount and social programs.

    Cons

    Management chosen without people skills.
    Compensation is really bad
    No recognition when doing a good job

    Advice to Management

    Change some people from the leadership team.

  8. "...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance in San Pedro, San Jose (Costa Rica)
    Current Employee - Quality Assurance in San Pedro, San Jose (Costa Rica)

    I have been working at SYKES full-time (More than a year)

    Pros

    Opportunities, grow opportunites, good locations

    Cons

    Salary and compensation, they do not pay enough

    Advice to Management

    .......................


  9. "Place to start your career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Analyst in Budapest (Hungary)
    Current Employee - Service Desk Analyst in Budapest (Hungary)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    Friendly team, interesting job, multinational environment

    Cons

    Salary could be higher, no opportunity for promotion


  10. "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at SYKES full-time

    Pros

    Work from home, awesome coaches and mentors. Training was excellent and the coaches and mentors were there for us every step of ojt and nesting

    Cons

    Schedules aren't as flexible as its advertised, pay could be a lot better

    Advice to Management

    When someone is out for medical reasons with documentation proving it, they should not get written up for it when they come back to work. This policy needs to be fixed. It does not feel good to get written up for something out of my control


Showing 817 of 1,692 reviews
Reset Filters