SYKES Reviews | Glassdoor

SYKES Reviews

Updated February 16, 2017
214 reviews

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5.0
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SYKES President & CEO Chuck Sykes
Chuck Sykes
125 Ratings

214 Employee Reviews

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Pros
Cons
  • No pay for amount of calls although many days calls were back to back resulting in 101 calls taken in 4 hours (in 19 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 39 reviews)

More Pros and Cons

  1. "customer care rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at SYKES full-time

    Pros

    great people to work with

    Cons

    none I can think of


  2. "Awesome"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    Wonderful company to work for

    Cons

    slow seasons less hours but still a wonderful company


  3. "Customer Service Agent/Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fayetteville, NC
    Former Employee - Anonymous Employee in Fayetteville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    Over time galore. Great atmosphere

    Cons

    No at anytime breaks. like some other companies


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  5. "Ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Montgomery, AL
    Current Employee - Customer Service Representative in Montgomery, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Never a dull moment

    Cons

    Don't get paid holidays nor raises after your anniversary date

    Advice to Management

    This company is good company to work for but


  6. "This is the best company I've worked with so far."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Technical Support Representative in Cebu City (Philippines)
    Former Employee - Customer Service and Technical Support Representative in Cebu City (Philippines)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    Employee friendly company.
    Compensations are great

    Cons

    The commute from home to work was a bit of hassle.

    Advice to Management

    None.


  7. "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager
    Former Employee - Account Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time (More than 3 years)

    Pros

    - People
    - Location
    - Promotions
    - Enviroment

    Cons

    - Payment
    - HR
    - Hours
    - Health care


  8. "Excellent Company with Immense Opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Intern in Tampa, FL
    Current Intern - Intern in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES as an intern (Less than a year)

    Pros

    - Amazing work culture
    - Friendly environment
    - Excellent opportunity to learn and develop new skills
    - Global presence

    Cons

    - Parking can be a hassle


  9. "Love it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Morristown, TN
    Current Employee - Customer Service Agent in Morristown, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Understanding, great pay, make good commission, always fun, have amazing team lead

    Cons

    There are times it's stressful

    Advice to Management

    Keep it up


  10. "Love my job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Veterinary Technician in Sierra Vista, AZ
    Current Employee - Veterinary Technician in Sierra Vista, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than 8 years)

    Pros

    Love my duties love working with the patients

    Cons

    Long hours low paying


  11. "Customer service"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES part-time

    Pros

    Good pay flexible hours legit company

    Cons

    Hard to get help when need

    Advice to Management

    Train team lead better



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