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SYKES Reviews

Updated January 18, 2018
379 reviews

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379 Employee Reviews

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Pros
  • Great work from home job with a perfect management staff (in 402 reviews)

  • Best benefit is a happy work environment (in 53 reviews)

Cons
  • Back to back calls can be exhausting, need more employees (in 30 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 55 reviews)

More Pros and Cons

  1. Helpful (1)

    "Customer Care Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Professional in Denver, CO
    Current Employee - Customer Care Professional in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    All of the people I've dealt with in this virtual call center have been very helpful with any questions or issues. If you can use chat, the sups are right there to answer your question.
    Steady work, full time, and no time spent on the road and paying for gas.

    Cons

    The pay is minimum wage with yearly raises, but they do have insurance benefits, incentives, and promote from within. Seems to be opportunity for advancement.

    Advice to Management

    The starting pay could be a bit higher.


  2. Helpful (7)

    "Great first time work from home experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CCP in Toms River, NJ
    Current Employee - CCP in Toms River, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    1. Terrific training program that is tailored to help you succeed; 2. Great people; 3. Ability to work from home; 4. Decent benefits; 5. You will be recognized for good work; 6. They do seem to value you a great deal.

    Cons

    1. Initial out of pocket expenses; 2. EXTREMELY LOW PAY - minimum wage; 3. Expectations are a bit too high, considering the pay (I.e. the expected average handle time has to be very very low, yet required to provide the best service; 4. Doesn’t seem like there is much opportunity for growth unless you have been with them for years and years; 5. Did I mention low pay ;)

    Advice to Management

    Decrease AHT expectations to allow for more opportunities to provide exceptional customer service; Increase pay for those who succeed and do not wait years to do so; Really, my biggest issue is the low pay... it is not motivating- actually counterproductive.

  3. "Small Company, Best leaders!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Anonymous Intern in Tampa, FL
    Current Intern - Anonymous Intern in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES as an intern

    Pros

    The people you get work with, are knowledgeable and care about their team and other employees. Given a chance, I would love to be here as a full time employee.

    Cons

    Being an intern, I do not have much scope of opportunities.


  4. "Data Scientist Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES as an intern

    Pros

    - Nice people
    -welcomes innovation and motivates new candidates

    Cons

    I didnot face any trouble


  5. "Had to do a review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Eugene, OR
    Former Employee - Customer Service Representative in Eugene, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SYKES (More than a year)

    Pros

    its a steady job and pay comes on time

    Cons

    management is believed even when they lie


  6. Helpful (2)

    "great job low pay"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Pros

    Sitting at home, you can't beat that.

    Cons

    Some programs barely had a supervisor present but they had 11 different people listening to phone calls. Didn't make sense!

    Advice to Management

    Before you promote someone please check and make sure you listen to how they train. Some trainers were rude and tried to down talk people.


  7. "Customer service Rep"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at SYKES full-time

    Pros

    convenient since you work from home and using the software for work is easy

    Cons

    must be able to work alone

  8. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lakeland, FL
    Current Employee - Customer Service Representative in Lakeland, FL
    Recommends
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Sales commission on top of base pay. Extra breaks.

    Cons

    Rude customers but nothing you couldn't handle


  9. "Its a Love, Hate, Love relationship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Workforce Management Analyst in Fayetteville, NC
    Current Employee - Workforce Management Analyst in Fayetteville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time

    Pros

    The People are GREAT! Its Full time! Boss Is WONDERFUL! but requires lots of other task that will distract you during your regular task.

    Cons

    The sites communication between Depts. SUCK

    Advice to Management

    Communicate more!


  10. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Boise, ID
    Former Employee - Customer Service Representative in Boise, ID
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    This is a great company to work for if you enjoy call center work.

    Cons

    Well, it is a call center with all the cons of call center work, Calls are constantly monitored, attendance is very important, calls are usually back to back.

    Advice to Management

    Work harder at keeping the best people.


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