SYKES Reviews | Glassdoor

SYKES Reviews

Updated June 21, 2017
308 reviews

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308 Employee Reviews

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Pros
Cons
  • Sometimes your calls can be back to back all day long (in 22 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 44 reviews)

More Pros and Cons

  1. "Wonderful people to work with"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Malvern, AR
    Former Employee - Customer Service Representative in Malvern, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    Easy to make money if you offer on every call.

    Cons

    Having to offer services to people who can't afford it. Having to be able to withstand people cursing you out for things that were not your doing.

    Advice to Management

    Not having to use your break time to go to the restroom.


  2. Helpful (4)

    "Good people, Fairly easy, Great job overall!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent, Technical Support in Albany, GA
    Former Employee - Customer Service Agent, Technical Support in Albany, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Competitive pay, work from home, team-oriented, you're always recognized for doing well, supervisors and trainers always available to help, paid training, amazing people, fairly relaxed environment, overtime opportunity, benefits offered

    Cons

    Minimum wage during some training, benefits are VERY expensive, hard to work during hurricane season (in the southeast) because of power outages, sometimes boring especially when it's slow

    Advice to Management

    The only advice I have for management is to try and allocate more time to individual people rather than addressing the whole 200 person department at once. I know you guys are very busy, but it would really mean a lot if you could offer more individual attention. All of your trainers and middle managers are fabulous and wonderful and I love every single one of the ones I've worked with. They all deserve raises.

    SYKES Response

    May 5, 2017 – HR Representative

    Thanks for the fantastic review and 4-Star Rating! We couldn't be more pleased with the amazing teams we have throughout the SYKES organization. We appreciate your recommendations as well. Not only ... More

  3. Helpful (1)

    "Sykes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Little Rock, AR
    Current Employee - Customer Service Agent in Little Rock, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than 5 years)

    Pros

    It's diffeent then any thing I've done in my career

    Cons

    Lots of promotion inside of it for all people who apply

    Advice to Management

    They should look at all the people


  4. Helpful (1)

    "Tech support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support Representative in Boise, ID
    Former Employee - Tech Support Representative in Boise, ID
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    Nice people to work with

    Cons

    In bound call center work


  5. "Scheduler"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Scheduler in Winter Haven, FL
    Former Employee - Scheduler in Winter Haven, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    Always had enough hours + to work

    Cons

    Not enough help when needed but still could manage

    SYKES Response

    Apr 26, 2017 – HR Representative

    Thank you for your 4-Star Rating! We appreciate hearing from you. We are constantly working to fine tune and provide a better support network.


  6. "Good"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV

    I worked at SYKES full-time (More than a year)

    Pros

    i had a good experience working with Sykes and the company helped me develop my foundation skills for the industry i have now been working for in the last 14yrs

    Cons

    there were some office politics involved when i was still working at their Manila site which pushed me to leave the company, unfortunately

    SYKES Response

    Apr 26, 2017 – HR Representative

    Thanks for your feedback. We appreciate the 4-Star Review! As you mentioned, SYKES offers numerous ongoing training resources and can help provide the foundation and growth for a long-lasting career.


  7. "Alpine Access"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care in Boulder, CO
    Current Employee - Customer Care in Boulder, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SYKES part-time (More than 3 years)

    Pros

    Mentors are amazing. Team work is above and beyond.

    Cons

    I don't have any cons to working for this company accept to say that I don't make enough money and need a career change

    Advice to Management

    Don't stop being as excellent as you are

  8. "Solid pay for work in Morristown"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Morristown, TN
    Current Employee - Anonymous Employee in Morristown, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    Pay is set to 10/hour which is pretty good for the area. Ability to "control your own check" with incentives etc.

    Cons

    Managment can be a bit out of touch with correct procedures. Mostly try hard to find answers before asking anybody bc there are so many policies one person just can't know them all

    Advice to Management

    I dont know, i guess the obligatory "more pay and holding my hand through almost any difficult situation"


  9. Helpful (1)

    "Work at home customer service rep"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA

    I worked at SYKES full-time

    Pros

    Work at home, benefits available

    Cons

    Pay rate, not so great benefits

    Advice to Management

    Please raise the start wage for this position.


  10. "CSR agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Sales Service Representative/Floor Supervisor in Philadelphia, PA
    Current Employee - Customer Sales Service Representative/Floor Supervisor in Philadelphia, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SYKES (More than a year)

    Pros

    Good atmosphere, good incentives, great cafeteria.

    Cons

    They don't always promote within, and hell bent on metrics


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