SYKES Reviews | Glassdoor

SYKES Reviews

Updated August 17, 2017
260 reviews

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260 Employee Reviews

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Pros
  • Ability to work from home and committed to promoting from within (in 350 reviews)

  • Great trainer and enjoyed the work environment (in 43 reviews)

Cons
  • Back to back calls can be exhausting, need more employees (in 25 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 50 reviews)

More Pros and Cons

  1. "Great Place With Great Opportunity!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Tampa, FL
    Current Employee - Director in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    This is a great place to work. The culture is family-friendly with great work/life balance. Even though the company is 40 years old, it embraces change and innovation. Team members are a pleasure to work with, and everyone is helping each other.

    Cons

    No downsides to add to this


  2. "Positive Work Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Kingstree, SC
    Current Employee - Customer Service Agent in Kingstree, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    A very professional work place I love the staff and I like how its so easy to move up in the company when your making sells and Never being over looked.

    Cons

    No Cons at all Very Professional

    Advice to Management

    Management is very professional.

  3. Helpful (1)

    "Fast promotions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Denver, CO
    Former Employee - Supervisor in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    * Excellent opportunity for advancement
    * Pays for system startup time
    * Great team atmosphere

    Cons

    * Pay not up to current market
    * Benefits are expensive

    Advice to Management

    I would work on improving pay to keep up with competitors in order to keep quality employees.


  4. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time

    Pros

    -Pay rate 9.50 hr
    -Paid Training
    -40 hours a week

    Cons

    -Fast Pace
    -Cold work stations lol


  5. "Xbox support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Xbox Tech Support in Atlanta, GA
    Current Employee - Xbox Tech Support in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Great training. Great supervisors. Great benefits. Room for advancement. I love my job.

    Cons

    None. None. None. None. None.

    Advice to Management

    Great job.


  6. "Data Scientist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern

    I have been working at SYKES as an intern

    Pros

    Cool and fun place to work. Flexibility is provided for working

    Cons

    Not applicable as the work culture and environment is pretty good.


  7. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than 10 years)

    Pros

    Really open hospitable environment.

    Cons

    Nothing really bad to say.

  8. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    work from home, the program i was on there was a lot of helpful people and someone there always to answer any questions. i took inbound calls from customers

    Cons

    if your internet goes out because of an act of God, you are still marked absent and it is not took into consideration that you had no power


  9. "Customer Care Professionaol"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES part-time

    Pros

    Great Team to Work with!

    Cons

    Hard to get time off


  10. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Scheduling Coordinator in Allentown, PA
    Current Employee - Scheduling Coordinator in Allentown, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time

    Pros

    Very positive environment and very understandable staff.

    Cons

    No cons at all, keep it up

    Advice to Management

    Non keep up the good work


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