SYKES Reviews | Glassdoor

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SYKES Reviews

Updated January 18, 2018
2,066 reviews

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2,066 Employee Reviews

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Pros
  • Great work from home job with a perfect management staff (in 402 reviews)

  • Best benefit is a happy work environment (in 53 reviews)

Cons
  • Back to back calls can be exhausting, need more employees (in 30 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 55 reviews)

More Pros and Cons

  1. "I love working for Sykes!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Provo, UT
    Current Employee - Customer Service Representative in Provo, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    They have a great training program, friendly staff and a lot of room for advancement. I love the hours, the bonus structure and the opportunity to work overtime.

    Cons

    I don't have any cons. There were a few on-boarding hiccups for a couple of my classmates during my training class but they were resolved quickly and effectively.

    Advice to Management

    You're all doing a great job! Keep up the good work!


  2. "Great Company to Work for! Lots of Growth!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Provo, UT
    Current Employee - Anonymous Employee in Provo, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than 3 years)

    Pros

    Great pay, benefits, positive culture, caring people, fun and challenging work. Sykes is a large international company with lots of opportunities for growth. This is the kind of company you can stay and grow with if you have the drive and desire.

    Cons

    When you are new hours may not be ideal but once you put in the work and time you can get to a schedule you want.

  3. "Call Representive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Jacksonville Beach, FL
    Current Employee - Call Center Representative in Jacksonville Beach, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    They work with you on everything. There is a great support.

    Cons

    A little low on pay rate

    Advice to Management

    None they are amazimg


  4. "flex facilitator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES part-time (Less than a year)

    Pros

    excellent company training is top of the line

    Cons

    I cannot think of any cons at this time.

    Advice to Management

    none


  5. "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Big Stone Gap, VA
    Former Employee - Customer Service Representative in Big Stone Gap, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    Great opportunities fair hours , all around awesome place to work

    Cons

    None great work environment

    Advice to Management

    Breaks based on hours


  6. Helpful (1)

    "Pearson K12 CS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CCP
    Former Employee - CCP
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    I loved my job at sykes, my team lead was the best person you would ever come to know. I left because of QC making up things that were not true or backed by policy. QC had the last say on my job and if my score did not improve then I would be terminated. I had no choice but to go before that happened. I miss my work there but I can't continue with QC making me look bad. I never missed a day in the 7 months that I worked there but I knew I had to move in and it hurts to go. Good job, great boss and great company.

    Cons

    QC had all the power and no one stood up for me and what was right and got the bogus marks removed off of my packet. I was a good employee and QC made me look incompetent.

    Advice to Management

    When a loyal employee says that this isn't right and needs to be fixed and removed, listen to them. I know not everyone is honest but I am and I own my mistakes and if I had done something incorrect I would have said yep I did that. I wish y'all had done that for me.


  7. "Great place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES part-time

    Pros

    Staff is a companionate and professional Incorporated Careers and Employment. This is one of the best place to work because Sykes Enterprises provides good benefits. Provided new materials and schedule the right amount of hours.

    Cons

    I don't have any downsides about Sykes.

  8. "Sykes is a good company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service
    Former Employee - Customer Service
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    They have excellent training to help agents provide excellent customer service. The compensation plan is good and working from home was a plus.

    Cons

    The shifts that are offered are not always good. I think there should be more shifts to choose from. Split shifts would be great also.


  9. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time

    Pros

    Help people fix their problems

    Cons

    Had to sell and offer on every call


  10. "Sykes employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time

    Pros

    A place to work, learn and grow

    Cons

    no cons are visible for me


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