SYKES Reviews | Glassdoor

SYKES Reviews

Updated July 24, 2017
1,727 reviews

Filter

Filter

Full-timePart-time

1,727 Employee Reviews

Sort: PopularRatingDate

Pros
  • Ability to work from home and committed to promoting from within (in 344 reviews)

  • Great trainer and enjoyed the work environment (in 42 reviews)

Cons
  • Back to back calls can be exhausting, need more employees (in 24 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 47 reviews)

More Pros and Cons

  1. "Don't"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at SYKES full-time

    Pros

    Staff are friendly and helpful.

    Cons

    Management is terrible, and so is the way is run.


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work At Home Telephone Customer Service Representative in Stockton, CA
    Former Employee - Work At Home Telephone Customer Service Representative in Stockton, CA
    No opinion of CEO

    I worked at SYKES part-time (More than a year)

    Pros

    Easy to stay busy, fast paced and easy to get along atmosphere

    Cons

    Sometimes there is a lag in demand like just after the holiday

  3. "it ok in a pinch"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    great job but could use improvment

    Cons

    lack of communication in company


  4. Helpful (1)

    "Be careful what you wish for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Professional in Dallas, TX
    Current Employee - Customer Care Professional in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    Work from home, different shifts available, Great support from staff

    Cons

    Getting stuck in a six month contract with a client.

    Most of the Cons are directed towards the Client I service Frontier Communications:
    I am very unhappy with the client I am servicing. They are just a horrible company that puts all their focus on sales and none on customer service. It is constant calls of customers who hate the company.
    Team Leads offer no support. Mine was MIA unless she wanted to talk about sales
    Chat room to get support or even a supervisor is ridiculous. No way should you have to keep a customer on hold 20 minutes to speak to a supervisor.

    Advice to Management

    Frontier is not a good client to have. Drop them

    If an employee can provide great customer service but is struggling with the client, offer them the option to transfer. I dealt with so much verbal abuse from unhappy customers it was absurd.


  5. "Sykes review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fayetteville, NC
    Former Employee - Customer Service Representative in Fayetteville, NC
    Doesn't Recommend
    Positive Outlook

    I worked at SYKES full-time (Less than a year)

    Pros

    Fun work atmosphere and large break area.

    Cons

    Can become mentally stressful and taxing.

    Advice to Management

    More quality control support for the agents. Especially when dealing with difficult calls.


  6. "customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Overtime when it is available

    Cons

    Sykes could pay better than they do.


  7. "Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Dallas, TX
    Former Employee - Director in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    The flexibility of working from home was the big advantage.

    Cons

    The pay was marginal yet the opportunities were questionable.

    Advice to Management

    Be more understanding of those who work in the field.

  8. "Real Talk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Wise, VA
    Current Employee - Team Leader in Wise, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SYKES full-time (More than 3 years)

    Pros

    Schedule choices, fast paced, lot of opportunities for feedback and coaching, promotes from within, co-workers, attendance policies, OT opportunities, supportive management (if you're lucky).

    Cons

    Pay is the biggest con. You're not paid fairly for the hard work you have to do daily. It's not fair most management only makes a dollar more than a entry level agent. Upper management not being heavily involved with lower management and agents, more job support while on the production floor, better interviewing process that are a bit more selective, favoritism, micromanaging, terrible benefits.

    Advice to Management

    Listen to your agents and lower level management. We are the people who make or break you. While you sit in your offices making more money than we will see in years, thanks to us, we are fighting on the front lines. We at times crumble under the stress you place on us. We stick it out though because for the most part you pay our bills. You do not provide us a living wage. You service clients who are in the top 25 Fortune 500 compatibles while your agents and lower management are still having to struggle pay check to pay check. You claim so much money is there to be made but this is straight up dishonest. Stop acting like you care. Let's start proving it. Let's create a call center company based on merit, dignity, integrity, and honesty. If this was the case you would excel and would not have some of the highest turn over rates in the industry.


  9. "Bad experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Provo, UT
    Former Employee - Customer Service Representative in Provo, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES (More than a year)

    Pros

    Nothing but bad management and pay

    Cons

    Low wages high cost for insurance does not pay u for time worked. I had to go to the labor board to have them pay me. And was assult ed my a manager

    Advice to Management

    Control your coaches and pay the employees the money for working the hours they worked


  10. "Customer Service Rep."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES full-time

    Pros

    Work at home can be convenient.

    Cons

    Training did not focus on the actual job, was more background then practical skills.

    Advice to Management

    Focus should be mostly on the main reasons for calls and their solution.


Showing 1,727 of 1,752 reviews
Reset Filters