SYKES Reviews | Glassdoor

SYKES Reviews

Updated February 28, 2017
1,494 reviews

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Full-time Part-time

1,494 Employee Reviews

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Pros
Cons
  • No pay for amount of calls although many days calls were back to back resulting in 101 calls taken in 4 hours (in 19 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 40 reviews)

More Pros and Cons

  1. "Great work from home opportunity."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Relations Associate
    Current Employee - Member Relations Associate
    Recommends
    Positive Outlook

    I have been working at SYKES full-time (More than a year)

    Pros

    Working from home was great!

    Cons

    The pay could be a bit more.


  2. "Customer service"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES part-time

    Pros

    Good pay flexible hours legit company

    Cons

    Hard to get help when need

    Advice to Management

    Train team lead better


  3. "Love my job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Veterinary Technician in Sierra Vista, AZ
    Current Employee - Veterinary Technician in Sierra Vista, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than 8 years)

    Pros

    Love my duties love working with the patients

    Cons

    Long hours low paying


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Okay place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    Work from home was great
    No uniforms was great
    Decent pay if you're not supporting anybody

    Cons

    Management at times was very unresponsive
    Vast majority of the customers were angry

    Advice to Management

    Get more qualified managers


  6. "Descent Employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SYKES full-time

    Pros

    Descent pay, good work environment.

    Cons

    Lower paying in comparison to other call centers,

    Advice to Management

    consider making the call reps feel more appreciated.


  7. Helpful (1)

    "Training for call center job."

    Star Star Star Star Star
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at SYKES full-time

    Pros

    Work from home, so no travel and less prep time.

    Cons

    Training. Too much theory, too little practice. Practice makes "perfect".
    I actually left the job because I got another job offer, but for the other employees and future employees, there needs to be more practice with staged calls, long before they have to take real calls.

    Advice to Management

    A lot more practice with staged calls during the regular training and reading and modules before putting people on live calls.


  8. "Customer Service Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook

    I have been working at SYKES full-time (More than a year)

    Pros

    Family, stable,flexible,works with you, 40+ hours

    Cons

    management, unorganized, mean, uncaring, rude, bad


  9. Helpful (3)

    "Good people, Fairly easy, Great job overall!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent, Technical Support in Albany, GA
    Former Employee - Customer Service Agent, Technical Support in Albany, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Competitive pay, work from home, team-oriented, you're always recognized for doing well, supervisors and trainers always available to help, paid training, amazing people, fairly relaxed environment, overtime opportunity, benefits offered

    Cons

    Minimum wage during some training, benefits are VERY expensive, hard to work during hurricane season (in the southeast) because of power outages, sometimes boring especially when it's slow

    Advice to Management

    The only advice I have for management is to try and allocate more time to individual people rather than addressing the whole 200 person department at once. I know you guys are very busy, but it would really mean a lot if you could offer more individual attention. All of your trainers and middle managers are fabulous and wonderful and I love every single one of the ones I've worked with. They all deserve raises.


  10. "Basic Call Center Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    shift bids to switch up hours. works with school schedule.

    Cons

    They dont really care about the employees.

    Advice to Management

    take care of you employees and maybe they'll actually want to stay.


  11. Helpful (1)

    "Customer Service Rep - FAST"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Good Pay, Friendly atmosphere between team members almost like a family. People are willing to go out of their way to help you in any way possible. Great chances of promotion and for the most part Team leads are willing to help and most the time are friendly and encouraging

    Cons

    The word Strict could be an understatement as you're not allowed to have any kind of entertainment to help carry you through the day except for a stress ball. some Team Leads have been known to be testy and irrational.

    Advice to Management

    Treat your employees like people and understand that they are like the customer's you're trying to please. Show appreciation and respect to your employees. try to understand where people are and just like Capital one is trying to Change Banking for good try to Change Managing for good and make it great.



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