SYKES Reviews | Glassdoor

SYKES Reviews

Updated November 21, 2017
1,949 reviews

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1,949 Employee Reviews

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Pros
  • Ability to work from home and committed to promoting from within (in 379 reviews)

  • Best benefit is a happy work environment (in 52 reviews)

Cons
  • Back to back calls can be exhausting, need more employees (in 29 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 52 reviews)

More Pros and Cons

  1. Helpful (1)

    "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSR-1 in Provo, UT
    Current Employee - CSR-1 in Provo, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    They seem to attract wonderful people.

    Cons

    You are more a number than an individual. Seems to be a revolving door.

    Advice to Management

    Treat your employees like humans. Not a number on a graph.


  2. Helpful (1)

    "Growth Potential Limited"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate Champion in Sumter, SC
    Current Employee - Customer Service Associate Champion in Sumter, SC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at SYKES full-time (More than 5 years)

    Pros

    Competitive Benefits package. Fun work environment.

    Cons

    Lack of employee development, lack of wage competition, lacking honest associate engagement from Sr. Mgmnt, lacking competitive, consistent employee bonus or incentive programs

    Advice to Management

    Drive development of tenured associates to avoid continued turn over. Create a more open developmental, team based environment. Return of merit and performance based raises, especially for tenured (3+yrs) associates.

  3. "Call Representive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Jacksonville Beach, FL
    Current Employee - Call Center Representative in Jacksonville Beach, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    They work with you on everything. There is a great support.

    Cons

    A little low on pay rate

    Advice to Management

    None they are amazimg


  4. "good"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time

    Pros

    the hours were there 8 hours

    Cons

    the pay was knid of low but okay


  5. "Subject Matter Expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES full-time

    Pros

    Being able to help people understand their finances and how to improve them. Working closely with a team and customer service agents and being able to teach them and keep them updated on new company policy's.

    Cons

    Dealing with irate customers and descalating them.


  6. "Customer service repersitive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rome, GA
    Former Employee - Customer Service Representative in Rome, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    Benefits, select what instinctive you get

    Cons

    Fear of losing job if you dont meet a min amount of sales

    Advice to Management

    Proper motivation would work better if you dont threaten your employs if they dont meet sales


  7. Helpful (3)

    "I was exctied until I actually got there!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier1 Agent in Denver, CO
    Current Employee - Tier1 Agent in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    You receive hourly pay. Work from home and you have a set schedule with ability to swap hours if needed.

    Cons

    Trainers will ignore you and belittle you during the learning process.
    Must ask customer permission to place on hold when you have to cough or sneeze.

    Advice to Management

    Don't just throw your team into Nesting and then not answer questions when beginners need your help. Stop playing the favorites and ignoring the rest of the team.

  8. "Its a Love, Hate, Love relationship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Workforce Management Analyst in Fayetteville, NC
    Current Employee - Workforce Management Analyst in Fayetteville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time

    Pros

    The People are GREAT! Its Full time! Boss Is WONDERFUL! but requires lots of other task that will distract you during your regular task.

    Cons

    The sites communication between Depts. SUCK

    Advice to Management

    Communicate more!


  9. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Boise, ID
    Former Employee - Customer Service Representative in Boise, ID
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    This is a great company to work for if you enjoy call center work.

    Cons

    Well, it is a call center with all the cons of call center work, Calls are constantly monitored, attendance is very important, calls are usually back to back.

    Advice to Management

    Work harder at keeping the best people.


  10. "Nice to work from home.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES part-time (More than a year)

    Pros

    Nice co-workers who would always pull together to help each other out, opportunities to pick up extra shifts. It was extremely nice to work from home - Definitely not a career, but nice supplemental income.

    Cons

    Systems were faulty at times, was asked to become a “supervisor”, but would not have received a pay increase (dealing with angrier customers, and more responsibility/stress with the same pay? No thanks!)

    Advice to Management

    My management was pretty fair and understanding, but I do wish there were opportunities for raises - I don’t know that management has any say in that, or if it’s Sykes as a whole that makes that decision.


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