SYKES Reviews | Glassdoor

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SYKES Reviews

Updated January 21, 2018
2,068 reviews

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2,068 Employee Reviews

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Pros
  • Great work from home job with a perfect management staff (in 404 reviews)

  • Best benefit is a happy work environment (in 53 reviews)

Cons
  • Back to back calls can be exhausting, need more employees (in 30 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 57 reviews)

More Pros and Cons

  1. Helpful (1)

    "Niet tevreden."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medewerker Klantenservice in Amsterdam (Netherlands)
    Current Employee - Medewerker Klantenservice in Amsterdam (Netherlands)
    Doesn't Recommend
    Disapproves of CEO

    (Translated from English)

    Pros

    Technische ondersteuning aan zakelijke AT&T-klanten in het Frans en Engels. Het juiste probleem-analyseproces toepassen om oplossingen voor AT&T te bieden.

    Cons

    Niet in staat om bij te dragen in het bedrijf en niet in staat om te groeien in het bedrijf. Altijd dezelfde mensen uitverkoren.

    Advice to Management

    Ik telde niet mee. Ze luisteren altijd naar dezelfde mensen. Ik werd nooit serieus genomen.


  2. Helpful (1)

    "Too stressfull"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    I would think the agents get paid ok, and they 're always hiring regardless of your experience. So there is an opportunity to get office experience.

    Cons

    Everyone feels they are going to get fired any minute. Too much stress, threatening you every minute.

    Advice to Management

    Stop threatening people constantly.

  3. "Amazing experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    I joined SYKES with the acquisition of ICT Group and I couldn't be happier. Standardized processes and the company culture make this a great place to work. Hard work is appreciated and recognized. True team atmosphere. The leadership team understands the value of technology and provides their employees with the tools they need to be successful and to get the job done.

    Cons

    HR is very slow at getting tasks accomplished. Many former ICT employees don't have a job title yet after over a year. Titles don't matter to me but they do help when interacting with people from various locations so they understand your roles and responsibilities.

    Advice to Management

    Follow up with HR to make sure things are done in a timely manner.


  4. Helpful (7)

    "A company that manages with intimidation, fear and disrespect."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lakeland, FL
    Current Employee - Customer Service Representative in Lakeland, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Air conditioned and nice entry level workers. Good hours , close to good places to have lunch, new chairs, close to home.

    Cons

    The upper level management do not know what they are doing and are 10 years behind times. Many middle management employees are in thier positions due to favoritism not based on skills and performance. Never any positive feedback but plenty of negative feed back. Management uses fear and intimidation as a performance tool resulting in low morale. HR is useless. Very unprofessional management style and negative atmosphere. Extreemly high turn over rate at this call center.

    Advice to Management

    Treat people like adults not children. Get bettter tools so employees can do their jobs as best as possible. Stop using fear and intimidation as a performance tool, positive feedback first is always the best practice to get the best results. Pay better and lastly provide more jobs here in the USA your home headquarters.


  5. "I have grown in my management and leadership abilities while working for Sykes."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager
    Recommends
    Approves of CEO

    Pros

    Job stability and opportunity to take on further responsibility and growth.

    Cons

    Little opportunity for career advancement and pay compared to industry.

    Advice to Management

    Pay for mid-level managers is not competitive in today's market; loyalty only goes so far toward bills.


  6. Helpful (1)

    "4 years of uncertainty"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trainer
    Former Employee - Trainer
    Disapproves of CEO

    Pros

    Sykes Asia is a big company and is still afloat. They are consistently hiring and has a wide array of accounts that you can be placed in.

    Cons

    It took me 4 years to get promoted. I had been the most qualified for the Trainer post for the last 2 years but was overlooked due to favoritism and politics.

    Advice to Management

    Management needs to make a change in leadership, tactics and how they treat the employees. Spcially the employees in the Philippines. Its like they are running a sweat shop!


  7. Helpful (2)

    "My experience was terrible after training."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kingstree, SC
    Former Employee - Customer Service Representative in Kingstree, SC
    Doesn't Recommend
    No opinion of CEO

    Pros

    Excellent training program, fun days and morale boosts, continued training on new products and policies with client

    Cons

    Little opportunity for growth despite the sales pitch during orientation, unprofessional co-workers and management, inflexible schedule, nepotism, and inconsistent company policies

    Advice to Management

    Please start treating employees more like the people that they are and less like numbers and statistics. Please share more information with employees about the outlook of the company.

  8. Helpful (1)

    "Very deflating place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Site Director
    Former Employee - Site Director
    Doesn't Recommend
    No opinion of CEO

    Pros

    Loved the people who worked for me

    Cons

    No support from upper management, many changes in who the irectors reported to. Feedback was always negative. Sneaky practises performed by Senior management. Solution was always fire someone.

    Advice to Management

    Sticke by your leaders more versus the client leadership.


  9. "Different"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    Pros

    If you like call-center type jobs with hour lunch breaks. Perf.

    Cons

    Mandatory OT even if you do work 40 hours a week. Constant policy changes

    Advice to Management

    Mediocre job.


  10. "BEST CALL CENTER I'VE EVER WORKED FOR - GREAT PROGRESSION"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Shannon (Ireland)
    Current Employee - Technical Support in Shannon (Ireland)
    Recommends
    No opinion of CEO

    Pros

    fun environment, made friends, great training provided, i got promoted to supervisor of the floor within two years even though i never had any call center experience before i came to sykes. Sykes is not for some people but it is for people who put the work in - people who do this will really enjoy their time working for sykes

    Cons

    like any call center it can be stresssful at times and busy but once the day is over you leave all that behind in work.

    Advice to Management

    communicate with team better, create more fun things to do in the office to keep up morale!


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