SYKES Reviews | Glassdoor

SYKES Reviews

Updated June 22, 2017
1,663 reviews

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Full-time Part-time

1,663 Employee Reviews

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Pros
Cons
  • Sometimes your calls can be back to back all day long (in 22 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 44 reviews)

More Pros and Cons

  1. "Salary does not compensate the work overload"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SYKES full-time

    Pros

    Good benefits like discount and social programs.

    Cons

    Management chosen without people skills.
    Compensation is really bad
    No recognition when doing a good job

    Advice to Management

    Change some people from the leadership team.


  2. "...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance in San Pedro, San Jose (Costa Rica)
    Current Employee - Quality Assurance in San Pedro, San Jose (Costa Rica)

    I have been working at SYKES full-time (More than a year)

    Pros

    Opportunities, grow opportunites, good locations

    Cons

    Salary and compensation, they do not pay enough

    Advice to Management

    .......................

  3. "Fun while it lasted"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent
    Former Employee - Customer Service Agent
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    Work from home opportunity, generally relaxed environment depending on who you're doing support for

    Cons

    Low starting pay for the industry


  4. "Place to start your career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Analyst in Budapest (Hungary)
    Current Employee - Service Desk Analyst in Budapest (Hungary)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    Friendly team, interesting job, multinational environment

    Cons

    Salary could be higher, no opportunity for promotion


  5. "Work at home agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sykes Remote Work At Home Customer Service Representative in San Antonio, TX
    Former Employee - Sykes Remote Work At Home Customer Service Representative in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    You work from home and I think that's the only one no more pros the pay is low almost like a fast food pay

    Cons

    They don't train you properly at least that what happened to me on the retail credit card program while I was in training they don't teach all the scenarios and then they want you to be done with your call in 5 minutes that's not a realist goal, I won't recommend you to work for Sykes

    Advice to Management

    Check on your training program that's the base of everything


  6. "company sucks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fayetteville, NC
    Former Employee - Customer Service Representative in Fayetteville, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES (More than a year)

    Pros

    the pay is ok and there is plenty of training

    Cons

    they don't care about the employees and the time and energy put into the job you have does not pan out to the pay you receive. the allotted time you get to be out regardless of circumstances is ridiculous they do not care if you have a family or not nothing comes before the quota that is set nor does anything come before the company you never see the managers unless the executives come from out of town then we get 5 star treatment for that one day that they are there


  7. "Customer service agent frontier contract"

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Baton Rouge, LA
    Former Employee - Customer Service Representative in Baton Rouge, LA

    I worked at SYKES full-time (Less than a year)

    Pros

    Work from home company provides computer.

    Cons

    Hard to reach when sick so considered resigned because of lack of response and numbers to call in to speak with human resources or supervisor. Could not reach anyone and thus lost the job.

    Advice to Management

    Provide numbers to call from the beginning so employees can talk to humans instead of email on computer.when I'll a person may be too weak to go through the company computer process.

  8. "Nice opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    Young and fun environment in the Swedish organization. Many colleagues that are likeminded and creative. Working for Sykes generally gives many opportunities to grow if you are willing to work for it.

    Cons

    The work can entail many and long hours outside of normal working hours. Although Sykes has processes to ensure continuous feedback on individual performance, the processes are only as good as its' people executing them.

    Advice to Management

    Scrutinize managers to a higher extent. Not only review CSR's performance but also their managers, and levels above. Although easy to follow KPI's are being tracked, also soft skills should be better tracked in management.


  9. "Sales Sales Sales!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time

    Pros

    Work from home, awesome coaches and facilitators.

    Cons

    Crazy hours, long shifts, difficult programs, pushing the product,

    Advice to Management

    During the interview process, make sure you stress how important it is for the candidate to push sales.


  10. "Former Employee Work from Home"

    Star Star Star Star Star
    Former Employee - Call Center Representative in Saint Louis, MO
    Former Employee - Call Center Representative in Saint Louis, MO
    Recommends

    I worked at SYKES full-time (More than a year)

    Pros

    Get to work from home.

    Cons

    Training is marginally provided. You are on your own with working through learning curves of routine tech issues that arise. Very fast pace environment.


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