SYKES Reviews | Glassdoor

SYKES Reviews

Updated May 28, 2017
1,619 reviews

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Full-time Part-time

1,619 Employee Reviews

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Pros
Cons
  • Sometimes your calls can be back to back all day long (in 22 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 44 reviews)

More Pros and Cons

  1. "Collection"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Specialist in Boise, ID
    Current Employee - Collections Specialist in Boise, ID
    Recommends
    Positive Outlook

    I have been working at SYKES full-time (More than a year)

    Pros

    Great to be working there in Boise

    Cons

    It's like family and everyone understands you

    Advice to Management

    Keep doing a great job


  2. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Champion in Eugene, OR
    Current Employee - Service Champion in Eugene, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    Love the culture and environment! Senior leadership is friendly and helpful! Lots of room for advancement.

    Cons

    No Cons, Fun Place to Work!

    Advice to Management

    Keep it up!


  3. "Fast Times At Sykes High"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retention Agent in Eugene, OR
    Current Employee - Retention Agent in Eugene, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    Paid and Highly motivated training. Benefits offered and affordable. Kind people to work among.

    Cons

    High Volume of calls from very upset and ticked off people.

    Advice to Management

    Nothing, very fun and friendly atmosphere.


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  5. "Sounds Better than it is"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Baltimore, MD
    Former Employee - Customer Service Agent in Baltimore, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Working from home
    Portable if you move from one location to another
    Will pay you hourly not per call
    Has room for advancement

    Cons

    Training is iffy; spent a lot of training hours listening to trainers fixing other students problems--some people did not receive equipment or passwords in a timely fashion
    Promised 20-30 hours per week--actually received 13-15 (except between Thanksgiving and Christmas) but you were still required to be available to them 42 1/2 per week making it difficult to get a second job
    "Support" consisted of typing questions into a chat room window and hoping someone saw the question, read it properly and answered it correctly. Support reps often couldn't answer questions so you were supposed to tell customers to go to dot com or that the issue was "still being researched" inadequate answers that left customers frustrated and you on the receiving end of this frustration. There was also some sort of online support document that was difficult to search.
    Software was out of date. Soft phone was problematic and often went down and dropped calls
    One of the worst jobs I've ever had. Worked seasonal for Hallmark and was then offered a job for Frontier Communications which has some of the worst customer service reviews I've ever read. Gave up on this company and moved on.

    Advice to Management

    Offer adequate training to your employees and make sure your support reps are able to not so overwhelmed that they cannot answer questions properly. Make your hiring process less like an assembly line


  6. "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rome, GA
    Former Employee - Customer Service Representative in Rome, GA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    Nice coworkers. Schedule flexibility

    Cons

    I was told by a supervisor to lie to a customer

    Advice to Management

    Never encoursge dishonesty


  7. Helpful (3)

    "Some Good Some Bad Lots of Misleads"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1 in Remote, OR
    Current Employee - Csr1 in Remote, OR
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    1. Insurance- But, it's expensive
    2. 401k its like pulling teeth to find out about it.
    3. Work From Home
    4. Sykes Help Desk is amazing
    5. Most people here are nice

    Cons

    1. LIES LIES and MORE LIES
    2. Believe nothing. Understand you are going in there with a schedule for training that will change at any moment.
    3. Understand that some of the trainers are great and some are psychos.
    4. Understand that they will throw you under the bus for their accounts.
    5. Understand they will say one thing and mean something different.
    6. Understand you will be under paid for the work you perform
    7. The equipment is shotty
    8. Lots of technical issues within the accounts software.
    9. Once you get into Nesting forget most of what you learned because someone will tell you it is wrong.
    10. They schedule your breaks and lunch and you get them at odd times.
    11. Some of the accounts have crappy shifts you have to commit to for 6 months.

    Advice to Management

    Represent the job descriptions better. Be honest. If you say nesting starts on a certain date don't start it early because you are trying to push someone on the floor. If people need logins don't give them to them the day their suppose to go on the floor. They are not going to understand the software. It is simply not enough time. And although I'm still working here. I'm currently seeking other employment.


  8. "Worst Job I've Ever Had"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lakeland, FL
    Former Employee - Customer Service Representative in Lakeland, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    The people and the money

    Cons

    Offering home services or tablets on every call even if the customer just stated they can barely afford their bill. Not enough floor support. Most floor support is terrible, giving vague answers and walking away. Being asked why you have an escalation when you've been trying to get help from floor support for 15 minutes or more. It seems like floor support also expects you to know everything they know, even if you never learned it in training. Being written up for: not offering on every single call, drive-by offers, weak offers, offering one thing and not the other.

    They also changed my hours three times since I started there. I told them I couldn't do it the last time because I have children. They told me "well you can sign a resignation form because this is what you signed up for"

    Advice to Management

    Fix yourselves


  9. "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boise, ID
    Current Employee - Anonymous Employee in Boise, ID
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Great people. Benefits, hr willing to work on any kind of situation

    Cons

    1/2 hour lunch, not much variety to choose or bring your own

    Advice to Management

    Listen to team leaders more


  10. "Plenty of assistance given in the operation of duties as customer service agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Lakeland, FL
    Former Employee - Customer Service Agent in Lakeland, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    Provided excellent paid training and plenty of help while on the job. Able to work a 4 day work week.

    Cons

    Hours are usually to 11:30 or 12 midnight and takes some getting used to.

    Advice to Management

    No advice needed. Business is operated professionally.


  11. Helpful (1)

    "High Pressure Atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Malvern, AR
    Former Employee - Customer Service Representative in Malvern, AR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SYKES full-time (More than 5 years)

    Pros

    The tasks of the job are not physically demanding and the environment in which they are preferred is reasonably comfortable.

    Cons

    Lack of employee development and minimal advancement opportunities, unrealistic expectations from senior management and corporate leaders, extremely high pressure to conduct transactions and sell products without sufficient time or resources allocated for the tasks. Questionable morality in trying to use high pressure sales techniques to manipulate customers into purchasing additional products and services regardless of the circumstances

    Advice to Management

    Have more integrity, invest more in your employees, instead of worrying about your own bonuses, restore agent level opportunities for anual merit based pay raises that have been frozen for over 5 years. Have more respect for the backbone of your organization your frontline employees.


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