SYKES Reviews | Glassdoor

SYKES Reviews

Updated July 18, 2017
318 reviews

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318 Employee Reviews

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Pros
  • Ability to work from home and committed to promoting from within (in 344 reviews)

  • Great trainer and enjoyed the work environment (in 42 reviews)

Cons
  • Back to back calls can be exhausting, need more employees (in 24 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 47 reviews)

More Pros and Cons

  1. "Call Center Service & Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Lakeland, FL
    Former Employee - Call Center Agent in Lakeland, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    Company has superior service standards. Salaries are competitive with those in the same industry.

    Cons

    Middle management personnel are not sufficiently screened in my qualified opinion

    Advice to Management

    Without being on site to evaluate daily operations and processes I cannot make an intelligent comment


  2. "Customer service"

    StarStarStarStarStar
    Current Employee - Customer Service Representative in Wise, VA
    Current Employee - Customer Service Representative in Wise, VA
    Positive Outlook

    Pros

    Good people to work with

    Cons

    Some management could use more training

  3. "Haven't started yet, but so far so good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1 in Newark, NJ
    Current Employee - Csr1 in Newark, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Availability and room for advancement. I So far I like the schedules for training and the way they interact with us. I also loved how fast the support team handled all of my concerns and paperwork. I was one of the first applicants to have everything completed within the 24 hour period.

    Cons

    The pay and systems that are used. I am not sure of anything else. I will update once I start!

    Advice to Management

    Promote the right ones.


  4. "Current Att Intial Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Att Intial Trainer in Kingstree, SC
    Current Employee - Att Intial Trainer in Kingstree, SC
    Recommends
    Positive Outlook

    I have been working at SYKES full-time (More than 5 years)

    Pros

    The environment is great. They give multiple opportunities for you to develop and to grow in the company. Overtime is a regular occurrence .The job its self has help me develop into the leader that I currently am today prior to working there I had never had previous customer service experience.

    Cons

    There is really only on con which is being the location of the Sykes in which I work the location is in a very rural area and so housing is an issue.

    Advice to Management

    Keep doing what you have proven to be so great and thoughtful and doing, which is hiring real people to resolve real solutions


  5. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Benton, AR
    Former Employee - Customer Service Representative in Benton, AR
    Recommends
    Neutral Outlook

    I worked at SYKES full-time (More than a year)

    Pros

    Developing loyalty by offering exelect services

    Cons

    Demonstrated mastery of customer service call
    script within specified timeframes and call back about customer complaints


  6. "Customer Service / Technical Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dallas, TX
    Former Employee - Customer Service Representative in Dallas, TX
    Recommends
    Positive Outlook

    I worked at SYKES part-time (More than a year)

    Pros

    Working at home is the best job I could ever do. Most of the time it was fun and exciting. Most of the people I worked with were great.

    Cons

    Some of the Supervisors are very young and have a problem with older workers. This is only a select few most are outstanding.

    Advice to Management

    put the supervisors that are predigest toward older employees back on the phones or get rid of them.


  7. "Great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Negative Outlook

    I have been working at SYKES full-time (More than a year)

    Pros

    The people are great

    Cons

    The upper management acts like they don't know what's going on half the time

    Advice to Management

    Communication skills are lacking

  8. Helpful (1)

    "Interview process"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Norfolk, VA
    Current Employee - Technical Support Representative in Norfolk, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    One of the best reasons to work for Sykes is the convenience of working from home, easy start up. Sykes sends you a computer, keyboard, and mouse all you have to do is supply the monitor. A desk, and a quiet environment - set up a home office with a door. A landline phone as well
    The interview process is very easy. You are in a group setting, where a host explains the job and does a couple of poll questions to see if you are a fit for company. You go through a series of different rooms as you progress through the interview process. By the end of the process you will be told if you are hired or not.
    Afterwards, you will fill out standard paperwork, have background check done, and will be told your training start date.
    The trainers & team leads are very supportive

    Cons

    Your training pay is your state's minimum wage. After you complete training your pay will increase

    Advice to Management

    Continue to listen to feedback from employees on ways to continue to improve work life balance at Sykes. Overall good job on being available to employees and responding to their needs.


  9. Helpful (1)

    "Well payed - High Stress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Agent in Fort Smith, AR
    Current Employee - Call Center Agent in Fort Smith, AR
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Pay is great.
    Training is in depth.
    People are friendly.
    Free popcorn.

    Cons

    Delayed Access Issues. (Couldn't log on to computers and do correct things for weeks.)
    Scheduling is awful. You don't pick your hours at all... There are predetermined schedules that you can choose from. With hours like 1215-9Pm.
    Not much time between calls so you will be steadily busy all day.

    Advice to Management

    Get better schedules.

    Work on Access Issues.


  10. "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Malvern, AR
    Current Employee - Anonymous Employee in Malvern, AR
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Support, training, flexibility, the human factor that's awesome

    Cons

    The sales push is a bit daunting

    Advice to Management

    Be a bit more transparent when hiring customer service agents, make the sales part clear don't hide it in the interview pricess


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