SYKES Reviews | Glassdoor

SYKES Reviews

Updated August 18, 2017
1,765 reviews

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1,765 Employee Reviews

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Pros
  • Ability to work from home and committed to promoting from within (in 350 reviews)

  • Great trainer and enjoyed the work environment (in 43 reviews)

Cons
  • Back to back calls can be exhausting, need more employees (in 25 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 50 reviews)

More Pros and Cons

  1. "Customer Service Rep/Sales Rep Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    Great benefits. Excellent opportunities.

    Cons

    Poor management. Lack of support.

    Advice to Management

    When an employee reaches out to a TL and specifically asks for additional support and doesn't receive the support maybe the TL should be evaluated for their performance. Terminating the employee for call avoidance when the employee begged for support is unacceptable!

    SYKES Response

    Jul 26, 2017 – HR Representative

    Your feedback is appreciated. Being in a customer-facing role can be very difficult at times. SYKES works diligently to help local management teams provide the best support they can to their... More


  2. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SYKES full-time

    Pros

    Love working at home.. don't need a car, etc.

    Cons

    Pay is VERY low. Hours aren't good.. all weekend hours and nights..no consecutive days off. No days off at all for at least 6 months, no exceptions.

    Advice to Management

    Trainers are amazing, I love them..

    SYKES Response

    Jul 26, 2017 – HR Representative

    Thank you for the 5-Star Rating! We appreciate your kind words about our awesome trainers as well! As a growing company, SYKES knows that delivering outstanding, award-winning customer service means... More

  3. "Great Entry Level Job....If you don't plan on ever advancing."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Morristown, TN
    Current Employee - Customer Service Representative in Morristown, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    Flexible scheduling
    Paid 5 week training
    Unlimited overtime

    Cons

    Commissions are paid from the client directly to Sykes and then the company disperses the funds however they see fit.
    Unprofessional work environment
    Heavy focus on sales rather than improving customer service
    Little to no advancement opportunity


  4. "CSA @ Sykes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES full-time

    Pros

    The Pay
    Overtime
    The benefits are good.

    Cons

    They only promote who they want and not who's qualified.
    They promote ppl to positions straight out of training.
    No room for "regular" agents to advance.
    THEY DONT WORK WITH SCHOOL SCHEDULES.

    Advice to Management

    Promote based on who's best fit for the role, not who you know.

    SYKES Response

    Jul 26, 2017 – HR Representative

    Thanks for the 4-Star Rating. As a large, growing company SYKES is pleased to offer rapid advancement opportunities throughout the organization. In fact, 57% of new hires are promoted within a year... More


  5. Helpful (1)

    "Remote Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work@Home Agent in Fayetteville, NC
    Former Employee - Work@Home Agent in Fayetteville, NC
    Recommends
    Positive Outlook

    I worked at SYKES part-time (More than 3 years)

    Pros

    Work from Home with great support and training.

    Cons

    Very fast paced, continual calls and talking non-spot for an 8 hour shift.

    Advice to Management

    Good Company but pay needs to be better and part time employees use to have partial benefits that are important like vision and dental now with new provider prices are up and no longer eligible unless *an average* of 30 hours a week.

    SYKES Response

    Jul 26, 2017 – HR Representative

    Your feedback is greatly appreciated. Thank you for the 4-Star Rating! SYKES appreciates all of our part-time employees who make it possible to accommodate a wide range of scheduling for both... More


  6. "Okay job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SYKES full-time (More than 3 years)

    Pros

    Work from home.
    Easy to work

    Cons

    -micro manage
    -not really good pay


  7. "customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Overtime when it is available

    Cons

    Sykes could pay better than they do.

  8. Helpful (1)

    "Excellent company that really cares about their employees and clients."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in Denver, CO
    Current Employee - Account Director in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than 10 years)

    Pros

    Ability to work from home and committed to promoting from within. Work hard and prove yourself and this can become a great career.

    Cons

    Pay is not as high as brick and mortar but that is offset by savings in meals, travel and attire.

    SYKES Response

    Jul 26, 2017 – HR Representative

    Thank you for your 5-Star Rating! We're proud of the high quality of work delivered consistently by so many caring, professional work-at-home associates like you. As we like to say at SYKES, when it... More


  9. "Do not believe anything you are told"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    You work with good people

    Cons

    Management is out of touch with the people who work every day to support the company

    Advice to Management

    Stop lying.
    If you make a promise keep it.
    Give promotions.
    Higher your pay.
    Offer better incentives


  10. Helpful (6)

    "Legit work from home."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Atlanta, GA
    Former Employee - Operations Manager in Atlanta, GA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES full-time (More than 3 years)

    Pros

    Working from the comfort of ones own home.

    Cons

    The pay is not comparable. The company will stress all the ny you are saving with wfh but most positions start at $9 an hour. There is no vacation or pto. You can take time off but it is unpaid. When calls are slow, people are forced to log out thus more unpaid. No reimbursement for internet and phone. If you were to work directly for the companies, you would get $4-$5 more an hour plus holidays, benefits, pto, reimbursement for internet, phone,etc.

    Advice to Management

    Adjust your per call margin profit and pay people a fair wage.


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