SYKES Reviews | Glassdoor

SYKES Reviews

Updated April 27, 2017
1,580 reviews

Filter

Filter

Full-time Part-time

1,580 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Back to back calls as a Customer Care Professional (in 21 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 42 reviews)

More Pros and Cons

  1. "Wonderful people to work with"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Malvern, AR
    Former Employee - Customer Service Representative in Malvern, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    Easy to make money if you offer on every call.

    Cons

    Having to offer services to people who can't afford it. Having to be able to withstand people cursing you out for things that were not your doing.

    Advice to Management

    Not having to use your break time to go to the restroom.


  2. "Love it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Morristown, TN
    Current Employee - Customer Service Agent in Morristown, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Understanding, great pay, make good commission, always fun, have amazing team lead

    Cons

    There are times it's stressful

    Advice to Management

    Keep it up


  3. Helpful (1)

    "A learning experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fayetteville, NC
    Former Employee - Anonymous Employee in Fayetteville, NC
    Negative Outlook
    Approves of CEO

    I worked at SYKES (More than a year)

    Pros

    If you just need a job, this is the right one for you. Pain training and random drug tests. Fast paced

    Cons

    Loud, ghetto, no room for advancement. You will move up, if you are friends with management

    Advice to Management

    Take your job more seriously. Look out for your agents and you would get your bonuses more


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Work from home"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Richmond, VA
    Former Employee - Customer Service Representative in Richmond, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    The ability to work from home.

    Cons

    Lack of support and training, mentors unqualified, equipment outdated


  6. "Love my job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Veterinary Technician in Sierra Vista, AZ
    Current Employee - Veterinary Technician in Sierra Vista, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than 8 years)

    Pros

    Love my duties love working with the patients

    Cons

    Long hours low paying


  7. Helpful (1)

    "Slack Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Kingstree, SC
    Former Employee - Customer Care Representative in Kingstree, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    Working with people, Flexible hours

    Cons

    terrible pay for work, stupidly high expectations, no one cares.


  8. "Customer Service Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook

    I have been working at SYKES full-time (More than a year)

    Pros

    Family, stable,flexible,works with you, 40+ hours

    Cons

    management, unorganized, mean, uncaring, rude, bad


  9. Helpful (3)

    "Good people, Fairly easy, Great job overall!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent, Technical Support in Albany, GA
    Former Employee - Customer Service Agent, Technical Support in Albany, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Competitive pay, work from home, team-oriented, you're always recognized for doing well, supervisors and trainers always available to help, paid training, amazing people, fairly relaxed environment, overtime opportunity, benefits offered

    Cons

    Minimum wage during some training, benefits are VERY expensive, hard to work during hurricane season (in the southeast) because of power outages, sometimes boring especially when it's slow

    Advice to Management

    The only advice I have for management is to try and allocate more time to individual people rather than addressing the whole 200 person department at once. I know you guys are very busy, but it would really mean a lot if you could offer more individual attention. All of your trainers and middle managers are fabulous and wonderful and I love every single one of the ones I've worked with. They all deserve raises.


  10. "Customer service specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - New Account Specialist in Langhorne, PA
    Current Employee - New Account Specialist in Langhorne, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    The company was very easy to work for they always provide additional training

    Cons

    the small lunch room, too stuffy

    Advice to Management

    keep up the good work


  11. "Customer Service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Customer Service Representative in Eugene, OR
    Former Employee - Customer Service Representative in Eugene, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    Nice people, 7 weeks of paid training. If you are meeting their handling times and selling their products everything is great and you are treated wonderfully. They will give you time to learn to increase your stats. They offer to let you quit or get fired as not to be able to collect UI.

    Cons

    Customers would be very upset because the store reps would lie to them about how much money the plans and or the phones would really cost. They will write you up easily. I had trouble with the time clock and after 3 times of having the mistake adjusted I was written up. The same went for making any adjustment on the time clock before or after clocking in or out of your shift; that happened to me too. There attitude gets nasty if you are not complying to company quota. If you are in extra training, you can and will be sent home early if company is going through rough time per competition with competitors. If you quit, they say you can come back in 6 months and reapply but not many people are rehired and by that time you will have another job or hope you have another source of income.

    Advice to Management

    I sold the heck out of the cell phone plans to almost everyone I talked to and saved customers from quitting because of all the lying the store reps did. Penalize the store reps for lying and not the telephone reps for not selling a lot of U-Verse.


Showing 1,580 of 1,602 reviews
Reset Filters