SYKES Reviews | Glassdoor

SYKES Reviews

Updated July 22, 2017
1,725 reviews

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1,725 Employee Reviews

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Pros
  • Ability to work from home and committed to promoting from within (in 344 reviews)

  • Great trainer and enjoyed the work environment (in 42 reviews)

Cons
  • Back to back calls can be exhausting, need more employees (in 24 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 47 reviews)

More Pros and Cons

  1. Helpful (1)

    "Excellent place to learn about life in a coal mining community"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tour Guide & Janitor
    Former Employee - Tour Guide & Janitor
    Recommends
    Positive Outlook

    I worked at SYKES part-time (Less than a year)

    Pros

    Historical Items from the 1900 to 1940's

    Cons

    Only allowed to work there maximum of 6 months.

    Advice to Management

    Keep up the great work !!!


  2. "Team Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Saint Louis, MO
    Current Employee - Team Leader in Saint Louis, MO
    Recommends
    Negative Outlook

    I have been working at SYKES full-time (More than 5 years)

    Pros

    I have been working for SYKES for 5 years and I love it. It is such a blessing to be able to work from home for a company that puts people first,.

    Cons

    Pay raises would be nice. It is a great way to show your employees you value them.

    Advice to Management

    I do not have any advice for upper management.

  3. "CSR II & OJT Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES (More than a year)

    Pros

    It gave me a new outlook on how call centers operate

    Cons

    The way in which they handled employees


  4. Helpful (5)

    "Customer Care Professional work from home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SYKES full-time

    Pros

    Great bunch of people to work with! Most of the leadership is friendly, approachable, helpful, and truly concerned about my development. Even though you are working from home, the ease with which you can reach out to others still let's you know you are a part of a team.

    Cons

    Pay should definitely be higher for the tasks we are required to perform daily.

    Advice to Management

    To the good ones: Continue to lead by example and be great motivators.

    SYKES Response

    May 5, 2015 – Sr. Manager TA Marketing & Sourcing

    Thank you for your great feedback. And thank you for continuing to provide a great example of positive customer service.


  5. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES (More than 3 years)

    Pros

    I love my job at SYKES. I have great co-workers and my supervisor is very supportive. What more would a person ask for?

    Cons

    More PTO time would be nice.


  6. Helpful (30)

    "Metrics Team Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Metrics Team Supervisor in Atlanta, GA
    Current Employee - Metrics Team Supervisor in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than 3 years)

    Pros

    working from home is a great experience I have been with sykes for 3 years now I enjoy my job immensely advancement opportunities are available all the time

    Cons

    no cons for me I love it here

    Advice to Management

    keep up the good work

    SYKES Response

    Aug 14, 2015 – Sr. Manager TA Marketing & Sourcing

    Thank you for sharing. It's individuals like you that make the company great.


  7. Helpful (2)

    "csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Malvern, AR
    Current Employee - Customer Service Representative in Malvern, AR
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SYKES (Less than a year)

    Pros

    Great pay and benefits. Fantastic supportive supervisors and bonuses for things you should be doing anyway... Like coming to work.

    Cons

    Things change quite a bit and it does feel like they are constantly adding to the expectations they have set for us. This job is great for me because I adapt easy but its definetly not for someone who can't maintain a go with the flow outlook.

    Advice to Management

    My only advice is to stop raising the sales expectations as it feels like it puts the focus more on sales and less on actually resolving the customers issues

    SYKES Response

    May 5, 2015 – Sr. Manager TA Marketing & Sourcing

    Thank you for your open feedback. We truly appreciate it.

  8. Helpful (1)

    "Great global company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Global Human Resources Talent Management in Louisville, KY
    Current Employee - Director, Global Human Resources Talent Management in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES (More than 8 years)

    Pros

    I enjoy working for SYKES because it offers a very people oriented culture and I’m a true people person. The global nature of the work that I get to do every day is truly energizing and continues to challenge me as I grow in my career. Over the past 9 years, I’ve had the opportunity to work on many interesting and challenging projects and with great people. I’m always amazed at the talents of our employees around the globe and feel incredibly lucky to have the opportunity to work with so many wonderful people!

    Cons

    No cons to list right now


  9. Helpful (2)

    "great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Agent in Stafford, VA
    Current Employee - Member Service Agent in Stafford, VA

    I have been working at SYKES (More than a year)

    Pros

    work at home no commute easy to balance home and work

    Cons

    low pay job is only part time

    Advice to Management

    great mamagement


  10. Helpful (2)

    "good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Pros

    Being able to work from home and on a consistent schedule. Coaches willing to help all the time

    Cons

    Pay raise is rare. The group I'm working for just started and they are already ended it after 5 monthss

    Advice to Management

    Keep doing what You guys are soon it is a good job and is going to build this company. Hopefull I will be one soon


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