SYKES Reviews | Glassdoor

SYKES Reviews

Updated July 21, 2017
1,724 reviews

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1,724 Employee Reviews

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Pros
  • Ability to work from home and committed to promoting from within (in 339 reviews)

  • Great trainer and enjoyed the work environment (in 42 reviews)

Cons
  • Back to back calls can be exhausting, need more employees (in 24 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 45 reviews)

More Pros and Cons

  1. Helpful (2)

    "Customer Care Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Agent in Langhorne, PA
    Current Employee - Customer Care Agent in Langhorne, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Great Atmosphere, Excellent time for home life, Building skills or enhancing already developed skills

    Cons

    There are no cons at this time


  2. "I love Working At Home for Sykes!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Newport News, VA
    Current Employee - Customer Service Representative in Newport News, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    my co-workers, management, trainers and supervisors are all AWESOME!

    Cons

    Have to clock out and go home and leave my "Virtual family"

  3. Helpful (1)

    "Sykes/Alpine Access work at home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Slave in Denver, CO
    Current Employee - Customer Service Slave in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    work from home, dont need to use your own pc

    Cons

    work from home (kills your social life and network opportunities), pay is garbage, back to back to back calls, company lies to you constantly, scheduling is 24/7, you work 10 hour shifts but they schedule you 5 days a week still, lots of lies and misrepresentations, company is very unethical.

    Advice to Management

    pay more and you will get a better quality of employee and not have so much turnover.


  4. Helpful (2)

    "Overall job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Agent in Boise, ID
    Current Employee - Call Center Agent in Boise, ID
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Nothing is good about this place in Boise ID Sykes fraud floor

    Cons

    I would never tell someone to apply for this job or use there service. If u like to be treated like complete crap then this is the place for you.. the 3 months I've been here working I have been lied to. Been told that im the one that has issues because im calling tls out because there not following Sykes or capital one policey they do whatever they want to do seems like and they try and cover up there tracks so they don't get in trouble. Been waiting 2 months 14 days to speak with hr and Everytime i brought it up to the tls on fraud floor was told that out of blue there was no policy that I had to go to front desk to speak with her and been turned down 2 times now. At this point im letting everyone know what is going on in social media because honestly if a business is trying this hard to not let me talk to hr b ecause there in the wrong. They don't need to be in bissness at all how they treat there employees. Currently everyone on the fraud floor has been treating me like crap Nd giving wrong info im sure Sykes is hoping I will just quite so they don't have to worry about it or it get to capital one hr board.. at this point I will be contacting ktvb news on your side and letting them know my story so other people around here don't get treated like I did when I was there. As a actual human bean it sucks being treated like Sykes treat there employees. I even brought people to work for Sykes and they were treated the same way and quite. So there is a problem here and it needs to be fixed or inforced right away because it sucks getting treated like we were here. I sure hope someone that can do something about this looks at this and puts this building under investigation because it's not a trust worthly a place to work.. WARNING DO NOT WORK HERE OR WASTE YOUR TIME APPLYING UNLESS U LIKE TO BE TREATED LIKE I SAID ABOVE.. WOULD HATE FOR SOMEONE ELSE TO GO THREW THIS PUTS SO MUCH STRESS ON A PERSON ITS crap. U SHOULD BE HAPPY COMING TO WORK BUT WHEN YOUR TOLD WHAT I WAS TOLD WHO Wouldn't WORK FOR COMPANY THAT DOESNT CARE ABOUT U TREATES U LIKE A NUMBER. EVERYONE THAT IS A TL IN FRAUD THERE ALL ON DIFFERNT PAGES ONE PERSON TELLS U NO OTHER TELLS YoU YES SO THEY NEED RE TRAINING DONE ON FRAUD FAST FLOOR MAjor ISSUES. I HOPE THEY GO UNDER AND CAPITAL ONE DOESNT RENEW THERE CONTRACT WITH SYKES. THERES OTHER COMPanys that actually care about there employees and need the work and that's where capital one should go to renew there contract unless there as shady as Sykes run there bissness.. im still currently waiting to speak with hr which is crazy to me but like I was told from Sykes im crazy and have anger issues. I have all the documents to prove everything that was said when I do speak with them names,dates,times ,and location where it took place

    Advice to Management

    Nothing to say but u guys need to start fixing all this stuff around here because u will be on the news soon if nothing is done about this FYI. As far as im concerned I hope Boise location closes there doors after it is broadcasted.


  5. Helpful (4)

    "Ok work at home job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work From Home Agent in New York, NY
    Current Employee - Work From Home Agent in New York, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    - Decent training
    - Pay was ok
    - Hours were exactly what I wanted

    Cons

    - High expectations coming right out of nesting
    - If you do something wrong even right out of training management WILL yell at you
    - Policies are a rollercoaster and change all the time like almost on a weekly basis

    Advice to Management

    Make a plan and stick to it stop changing policies on a whim


  6. Helpful (6)

    "Sykes at home is real at home work!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier I CSA in Shelby, NC
    Current Employee - Tier I CSA in Shelby, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SYKES (Less than a year)

    Pros

    I love working for Sykes. Their team members are excellent and you fell like your in a real office all day. The Knowledge Base is incredible and leaves you to work independently most of the time. Every one is very kind and the professionalism from this company is unmatched.

    Cons

    The only complaint that I have about Sykes is that I am not able to set my own hours. Where I can go in trade hours, or request certain time off, it's very hard to be allowed any addition time to your self. The hours are 9-10 hours a day during peak seasons and can wean down to 4-5 hours during the slow periods.

    Advice to Management

    If you were able to make your positions a little more relaxed with easier flexibility in scheduling, you would be number 1.


  7. Helpful (3)

    "Don't Do It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent I in Fayetteville, NC
    Former Employee - Customer Service Agent I in Fayetteville, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    Good benefits - Dental, Vision, Health, AFLAC

    Cons

    No flexibility in schedule, long hours

    Advice to Management

    Treat your employees better​ and they will stay

  8. "It was good in the beginning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Escalation Manager in Atlanta, GA
    Former Employee - Escalation Manager in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    Great people to work with

    Cons

    Not a lot of advancement


  9. Helpful (2)

    "RUN AWAY!!! It's an air conditioned boiler room call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lakeland, FL
    Former Employee - Customer Service Representative in Lakeland, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    None..potential to make lots of money if you're heartless enough

    Cons

    Short breaks, garbage benefits, not enough support when you need help and very inflexible schedules

    Advice to Management

    Maybe if they paid attention to their employees the average time an employee stays with the company would be more than 4 months


  10. Helpful (1)

    "Bad Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Boise, ID
    Current Employee - CSA in Boise, ID
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    The building is nice and the friendships.

    Cons

    They need better pay, benefits, management & attitudes.


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