SYNQ3 Restaurant Solutions Reviews

Pros

good hours and management was good

Cons

the pay was not the best

Pros

Easy job with a somewhat flexible schedule.

Cons

Training is horrible. Employees are expected to learn the menus in their own time, unpaid. Supervisors do not offer help and if you ask for it, your questions in chat are ignored for days. If you ask for additional training you are refused or simply ignored. If you do not fulfill an order they count it against you even though you have no control over that. You are required to have "coaching" every week but the time you take for coaching counts AGAINST your production, which in turn, affects your bonuses. Therefore you are penalized for going to a mandatory meeting. They track your attendance very closely but often say you left work early when they offered you to leave early. You have to be vigilant to catch these mistakes or it affects your bonus. It happens so often that it has to be deliberate. If you have ANY technical problems it's not supposed to affect your production time; the supervisors are supposed to fix it. But they don't because in turn, this affects your bonus in a negative way. It is in the company's best interest to not fix your attendance or tech issues because they avoid paying you your promised bonuses. The phone numbers for maybe 60% of all restaurants locations are wrong yet they expect the employee to report them even though we do not have time between calls because we receive call, after call with rarely a break in between. Horrible company who treats employees like a number, sets up its employed to fail not succeed, so it can avoid paying bonuses and keeping its promises.

Pros

Working from home, maybe? It's great if you lack a means of transportation faster than your feet.

Cons

The management is not very engaging or conducive to your professional growth, the calls are placed back-to-back, you can't get up to do anything unless it's okay with your supervisor, and your coworkers behave like they're still in high school.

Pros

Everyone is nice to work with.

Cons

The company is dying. They arent innovating faster than the market and people simply don't call restaurants to place orders anymore, and even if they did call, no one wants to talk to a bot.

Pros

Haven’t been working here long,just been two weeks but what I like so far is it’s a work from home job and the people here have been very nice!

Cons

Pay could be a little better

Pros

Good company overall, not great at communication. Executive team is all men and feels like the “good ole boys club” It is remote which is nice!

Cons

Pay isn’t decent, not a ton of opportunity to move up

Pros

The job is easy and it's work from home. The pay isn't great, but the hours are reasonably flexible. Wouldn't recommend it as a career but as a side job or for to make a bit of extra money it's great.

Cons

Customer service, so you'll have to deal with the occasional difficult customer.

Pros

Great team, easy learning curve, straight forward work.

Cons

Very limited break times, penalties for going over even a minute of allocated time

Pros

Helping people out in their orders.

Cons

Getting yelled at by customers.

Pros

It was easy to place orders.

Cons

Call times were never good enough.