Sabre Reviews | Glassdoor

Sabre Reviews

Updated July 2, 2017
91 reviews

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Sabre President & CEO Sean Menke
Sean Menke
21 Ratings

91 Employee Reviews

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Pros
Cons
  • Less focused on work/life balance than it once was (in 50 reviews)

  • Upper management seems to be in turmoil (in 33 reviews)

More Pros and Cons

  1. Helpful (3)

    "Great front line people, weak management"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Develop Manager in Dallas, TX
    Former Employee - Business Develop Manager in Dallas, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    Sabre attracts the best and the brightest. The team effort to make this company a World Leader is incredible. There is a sense of pride in the product offered. Generally the field employees are knowledgable and industry savvy. A real focus on customer satisfaction and partnership. Teams works together in a very supportive manner, for the most part.

    Cons

    Unfortunaltey, management does not respect this team effort and often eliminates those most active in developing and promoting.

    Advice to Management

    You have serious cometition in the marketplace. Don't let them have your people as well as your products.


  2. Helpful (4)

    "Used to be a good place to work, not anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer Contributor in Southlake, TX
    Current Employee - Systems Engineer Contributor in Southlake, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    While management is terrible, the line workers are very loyal, qualified and hardworking, they are the ones keeping the company afloat. Some units are still good places to work.

    Cons

    Sabre used to be a good place to work, but routine annual layoffs and offshoring have depleted the company of most of its talent. Most of the creative work has disappeared and now all we do is push through another day, "milking" what is left of a formerly great company.
    The current manager is utterly unqualified to run a company, they couldn't seem to find a way to grow our business even when the whole market was growing, and all of our policies are now dictated by the finance organization.
    Our leaders are selfish and completely lack any form of empathy, when the CEO announced the end of our pension plan he responded to the boos from the crowd saying "I know, I've lost my pension plan too" when it was public knowledge he made $ 17 million when the company was acquired..
    This year a few high level figures got sacked by the new owners because of their faulty performance, yet the new guys in place are as bad or worse than the ones before them.
    There are no career opportunities, the company is in shrinking mode and there are no positions you can grow into. The salary increases year to year range from zero to one or two percent (if you're lucky) and then you don't even get them annually. Last year I got my salary reviewed in March, this year I am still waiting. I will probably get like 1.5% by year end, which is less than 1% a year. Promotions are very unlikely.
    Besides not having career opportunities, you career may be cut short at any time by a layoff.
    Now there is new talks about yet another round of layoffs (last year we had a large one affecting 25% of the personnel at headquarters). I hope I make it through this one and that the economy picks up soon so I can find a job with a better company.

    Advice to Management

    Stop the layoffs, this will give employees peace of mind and improve their productivity. Stop saying things like "the investors are counting on us" at townhall meetings. Isn't it time the investors do something for the people running their company?
    Concentrate your efforts on growing the company, if you can't do it when our competitors are, maybe it is time for you to leave and bring other people to run the company.

  3. Helpful (1)

    "Sabre is like a box of chocolates....you never know what you are going to get"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Southlake, TX
    Current Employee - Consultant in Southlake, TX
    Doesn't Recommend
    Positive Outlook

    I have been working at Sabre full-time (More than a year)

    Pros

    A history of innovation in airline technologies.
    Exciting opportunities for working with different cultures and traveling to other countries!!
    Opportunities to work in different areas of the business
    Good cafeteria- has free range meat, etc.
    LEED certified building and other "green" initiatives

    Cons

    Your experience will be heavily dependent upon where you end up hence the title. There are some good groups and managers but there are some really bad, old school thinkers out there; true leaders are few and far between. If you work for one of those, you may be miserable. Do your due diligence with your potential manager and team to ensure you don't get stuck in a position you don't want to be in. Sadly the corporate culture reflects this in general.

    Generally, bad travel policies (e.g. coach to Europe and South America from headquarters).
    Rules in general are not consistently applied (some managers make up policies that apply to them and not you).
    Capacity in HDQ parking garage is insufficient.
    Seating is HDQ insufficient.
    Terrible corporate booking tool (gives limited options, blocks some airlines altogether, and is inflexible) and expense reporting tool (difficult to use).
    Pay is better than an airline but not by much.
    Products are often late and customers often unhappy
    Do your due diligence on this company (i.e. research news, litigation) and see if you want to work here.

    Advice to Management

    Develop leaders not old school managers. Clean house of the bad apples. Act as a business partner towards your customers.


  4. Helpful (2)

    "If you like working in a sweatshop, this is the place for you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Southlake, TX
    Former Employee - Marketing Manager in Southlake, TX
    Doesn't Recommend
    Positive Outlook

    I worked at Sabre full-time (Less than a year)

    Pros

    The company does some great community and environmental outreach, and the industry is moderately interesting

    Cons

    Sabre acts more like an airline than a software company and wonders why they struggle to recruit and retain talent. They claim to want new ideas, but if you come in with new ideas, you will quickly get but on the "naughty list". Managers are too afraid to say no, which means you are constantly in firedrill mode, however, when the fire is out, you are still expected to meet all of the arbitrarily set deadlines from the work you dropped in order to put out the fire. People here routinely work 60+ hours/week, and instead of thanks for the hard work, they get told they aren't working enough. This place will very quickly suck the soul out of you. On top of this, you can't trust your coworkers. They will say one thing to your face and stab you in the back to your managers. Managers do not protect their employees, they take credit for their employees' wins and blame employees for losses. Run away, do not work here if you value your sanity.

    Advice to Management

    Get rid of the airline mentality and learn how to value your employees. Be open to new ideas, and learn how to prioritize workloads. Just because you communicated something would be done by a certain date doesn't mean you have to stick to that date if other, more important, projects come up. Employees in AS are overworked and miserable, these kinds of employees will continue to decline in productivity unless something changes. The measure of a good employee should not be that he or she is in the office from 6am-8pm, it should be in the quality of work he or she produces.


  5. "Not for Technical Minded People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Lead in Southlake, TX
    Current Employee - Tech Lead in Southlake, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sabre full-time (More than 3 years)

    Pros

    They might let you work from home sometimes
    Lot's of events if you are in Southlake.

    Cons

    Really not the best place for technically minded people. The business side likes to use lot of buzzwords and have a general overview that developers are a commodity. There is also a lot technical people in charge from when Mainframes ruled the earth.

    This results in lots of offshoring and badly designed systems. If you really like working on systems like it still the late 80's then you will love this place.

    It actually quite shocking how little people in key positions know. One positive thing is missing release dates are the norm so you really don't have to work very hard.

    Sabre actually works like a bunch of very small businesses this results in lots of duplication and products looking like they came from two different companies.

    Also sometimes who you report too just simply do not make sense like US developers having offshore developers as managers.

    Requirements from marketing are a joke and change on a daily basis.

    Advice to Management

    Hire an outside firm to go in and cut the dead weight and leave nothing sacred. Also remember you get what you pay you best developers are leaving faster then you can hire them.


  6. Helpful (2)

    "Fun, relaxed place to work - but nothing gets done."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sabre full-time (More than 3 years)

    Pros

    Great benifits, lots of charity work time, good cafeteria, no measurment or demands. Salary average for area.

    Cons

    No future since Concur is killing them. All dev funds go to break/fix not to enhancements. Product is falling behind and no one cares. Don't work here if you have any ambition. Always depressing when looking at the financials as they are way below expectations. Losing customers constantly, but existing customers grow a little so it looks like growth. Terrible cube environment to work in.

    Advice to Management

    Update your resumes, oh wait, you can't since you only know one thing.


  7. Helpful (3)

    "Command and Control Management Style at Sabre Airline Solutions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Southlake, TX
    Current Employee - Anonymous Employee in Southlake, TX
    Doesn't Recommend
    Neutral Outlook

    I have been working at Sabre full-time (More than 3 years)

    Pros

    - Beautiful campus, green LEED certification building and recycling programs
    - Free Coffee
    - Great Cafeteria with healthy options
    - Health benefit options and programs throughout the year to encourage healthy living

    Cons

    - Former AMR / American Airlines company which still ignores and defends bad managers
    - Many managers have little to no leadership or motivational skills
    - Quality of data and services they provide is generally out dated, not accurate and overpriced compared to the competition
    - Cultural diversity is heavily weighted by temporary foreigners from India with bias towards women, and other employees, similar to the CAST systems in their own country
    - English is the second language spoken here, not English. Very difficult to understand during meetings and conference calls
    - Promises are not kept, be sure to get everything in writing before working here
    - Google type atmosphere quickly fades once the smoke and mirrors go away
    - High employee turnover, ask why the previous employees left and why there are so many current job openings, its not all because of growth
    - Bad reputation among current customers
    - Obscene profit margins, yet tight fisted managers who demand more profits and higher margins

    Advice to Management

    - Hire more industry professionals with leadership skills, not MBA's who never worked in the airline industry or technology people with no personality.
    - Technology people are good at Technology, and generally do not make good leaders, mentors or motivators
    - Move all the off-shore business units under one roof to the USA
    - Make HR more about helping employees than supporting and defending bad managers
    - Eliminate old school managers who still embrace the Command and Control management style
    - Treat others how you want to be treated, and encourage this simple Golden Rule with other leaders and managers

  8. Helpful (3)

    "Work here if you don't want balance and like managers who throw you under the bus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Marketing Manager in Southlake, TX
    Former Employee - Senior Marketing Manager in Southlake, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sabre full-time (Less than a year)

    Pros

    Good benefits and casual dress code

    Cons

    This was by far the worst experience I've ever had at a company. Managers take credit for their teams' work but throw them under the bus when something goes wrong. Coworkers will stab you in the back. Management will hold it against you if you can't stay past 6pm because of childcare issues. There is a reason this company cannot recruit or retain talent, it is a horrible place to work. I worked 60-80 hours/week consistently (even working on most weekends), and was told I was not getting enough done. My manager refused to remove anything from my plate, even though she couldn't articulate why certain deliverables were needed or how they would be used. This culture comes from the top down, if you want to be rewarded, get into the inner circle and make sure you're the first one in and the last to leave (even though you won't get an actual desk assigned to you because of "flex" scheduling).

    Advice to Management

    Fire your mid-level managers and hire people who actually understand how to motivate their employees. Gain some understanding that people have lives outside of work, and work life balance is not a "perk," it is necessary if you want happy, productive employees. Try surveying employees more than once every few years and then listen to them. My coworkers were all miserable, this was not an isolated incident.


  9. "Painfull!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Southlake, TX
    Former Employee - Anonymous Employee in Southlake, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sabre full-time (More than a year)

    Pros

    Not working there any more!

    Cons

    Finger pointing, back-stabbing, micro-managing, no annual raises

    Advice to Management

    If you want to recruit and keep valued employees, treat them as such!


  10. Helpful (6)

    "Don't work here..run for somewhere else"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good cafeteria food, covered parking.

    Cons

    This place lays off workers like crazy. You will walk in one day thinking it's just another day at the office, thinking you're performing well, and BOOM...a 5 minute ambiguous meeting full of jibberish about the company needing to reduce expenses yadda yadda and your job (along with scores of others) is one of those things to cut. They'll pull this 2 weeks before Christmas so obviously they don't even care about morale and what the employees lucky enough to still have a job after a mass layoff will think. What a COMPANY!! If they didn't screw up running it so badly, they wouldn't have to resort to worrying about their financials that they have to churn through an annual hire/fire cycle.


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