Sabre Reviews | Glassdoor

Sabre Reviews

Updated June 23, 2017
120 reviews

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2.0
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Sabre President & CEO Sean Menke
Sean Menke
11 Ratings

120 Employee Reviews

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Pros
Cons
  • Less focused on work/life balance than it once was (in 50 reviews)

  • No transparency or ownership amongst upper management (in 32 reviews)

More Pros and Cons

  1. Helpful (2)

    "Mediocrity at best, malicious at worst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communications in Southlake, TX
    Current Employee - Communications in Southlake, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sabre full-time (More than a year)

    Pros

    Above market rate pay, solid benefits, decent cafeteria. There are pockets of dedicated workers that care about their work. If you can find them, you can do excellent work.

    Cons

    Rudderless company, disconnected leadership, poor self-awareness. Slow to fire, and fast to hire. This leads to a culture of mediocrity and a kick-the-can mentality without any accountability. Everyone is trying to pawn work off on everyone else rather than take responsibility themselves. Leaders do not lead. An uneasy lack of clarity permeates every layer of the organization. This reinforces the silo mentality and demoralized those who truly care about their careers and want to do great work. Stay here too long, and risk becoming just like those people. Young people who want a flexible work environment beware -- the flexible days are over. It's an 8-6 desk job, not matter how far out you have to commute into the boonies. No desire to offer anything else. Sabre is the essence of Corporate: layer of bureaucracy, inconsistent application of culture ideals and company policies, and an overall feeling of a blend between "The Office" and "Groundhog Day."

    Advice to Management

    Some of you make millions of dollars. Most of us don't. When people ask for flexible work environments so they can take care of their non-work lives, you shouldn't treat them with disdain. It's nice that you can afford a nanny to take care of your kids -- most of us can't. You truly have no idea what's going on with the rank-and-file: disillusionment, disengagement, frustration and pure soul-sucking pain.


  2. "Poor Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Sabre full-time (More than 10 years)

    Pros

    Good opportunity for travel
    Good compensation and benefits
    Used to be a pioneering travel technology company that set the pace

    Cons

    The new management struggle to really understand leadership, strategy and how to sustain or grow the business.
    If you have a good manager (there are still some) then work at Sabre can be good.
    The bad managers at Sabre (these are unfortunately far too common today) tend to be unregulated and inadequate. If you suffer poor management then there is little to be done, apart from jump ship

    Advice to Management

    Value the people and vast experience that you still have. Take a serious look at the leadership from within and evaluate individual performance in terms of actual relevant industry knowledge, ability to nurture and develop teams, ability to lead and if it exists try to identify the passion and motivation from within these teams. Re-ignite the passion and great teamwork that used to be Sabre

  3. Helpful (1)

    "More bad than good sadly."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sabre full-time (More than 3 years)

    Pros

    Remote work.
    Mostly good people to work with.
    Compensation is decent.

    Cons

    Work/life balance not what it should be for a remote job.
    Too many freelancers, not enough dedicated employees.
    No focus on professional development other than learning on the fly.
    Technical employees (devs, engineers) are pretty much ghosts.
    Old technology stack.
    Self-assessments are a joke. You tell me how I am doing.
    Great place to be if you want to push the same code day in & out.
    I think that they are forgetting that they are a tech company.

    Advice to Management

    Focus on recruiting and hiring talented technical employees. Use code challenges to screen potential hires.


  4. "avoid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sabre full-time (More than 3 years)

    Pros

    nice people (the few still in Sabre who have not been sacked or pushed out)

    Cons

    very political
    leaders unable to develop and communicate clear strategy
    no meritocracy
    HR in EMEA is unprofessional and lies to benefit senior managers
    salaries are increased with no meritocracy

    Advice to Management

    Rethink allocating 40% of the DPM on behaviours if then the general environment in EMEA HQ is toxic and HR & managers go hand in hand against any basic principle of human integrity and professionalism.


  5. Helpful (6)

    "Big changes in the wrong direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems Contributor in Southlake, TX
    Former Employee - Senior Systems Contributor in Southlake, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sabre full-time (More than 5 years)

    Pros

    Nice Campus, lots of good people, diverse and accepting workplace.

    Cons

    Below market compensation, benefit standards are in decline, upper management lacks understanding of business and systems, work/life balance priorities in freefall, corporate culture is quickly turning toxic, HR is less than useful (doesn't seem to care about people at all).

    Advice to Management

    Suspend the mass hiring/layoff cycle until after you reorganize so you have a clear picture of what and who you need to be successful. You're a technology company first. Make sure you have any team that supports a technology system under IT (like every other successful technology company out there). Stop moving system support teams from one unrelated department to another and stop placing them under the purview of leadership with no IT experience. Look for teams/systems which benefit from longevity of membership and stop hiring the cheapest people, training them to worth more then refusing to pay them what they are worth. Constant turnover is acceptable in some departments where little training is required. System support teams which require a year or more of ramp up DO NOT benefit from this strategy. It's faddish, has been tried and has failed in enough industries to warrant skepticism. If you insist on following this model; at least attempt to limit it to only those departments which can withstand the attrition.


  6. Helpful (7)

    "Very uneven experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Communications Manager in Southlake, TX
    Former Employee - Corporate Communications Manager in Southlake, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sabre full-time

    Pros

    Decent pay and benefits; Chance to work with global team

    Cons

    Executive leadership out of touch with rank and file; HR team unapproachable about issues with senior leaders; software company that doesn't update its technology; No strategic direction within Corporate Communications team leadership

    Advice to Management

    Do a few things well instead of many things poorly


  7. Helpful (7)

    "Too many games being played"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Southlake, TX
    Former Employee - Business Analyst in Southlake, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sabre full-time (More than 3 years)

    Pros

    Cafeteria, working from home, travel

    Cons

    Favoritism is obvious when laying off/terminating, If you aren't social enough you'll be on the chopping block. Many Directors don't know the business, they are moved around between areas just because. There is a "layoff" game. Lay off just under the amount needed for a WARN letter. There's no work for Airline after 2017 and it's dwindling. JUMP SHIP

    Advice to Management

    Stop the games, Don't hire so many people just to lay off. Combine functions and departments. Stop the favoritism.

  8. "Sabre Hospitality EMEA Employee - Cannot mention title since still employed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Direct Service to Customers in Emea (Indonesia)
    Current Employee - Direct Service to Customers in Emea (Indonesia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sabre full-time

    Pros

    Passionate and knowledgeable people. Many nice colleagues.
    Great work flexibility to work from home (even if work contract doesn t state it), which is the main reason people work sooooo hard and remain with Sabre.

    Cons

    Absolutely no visibility in management strategy.
    Rarely expect a 'thank you, well done' from upper levels.
    Workload has been raising like crazy. You may have conference calls until mid night, or during Saturday. Many colleagues in burnout situations.
    Lots of bureaucracy. Very US centric company, where guys in Texas never consider regionalized market needs. Don t listen to EMEA or APAC recommendations. MAnagement not really caring about employees well being, not listening to their employees suggestions to improve service, All is urgent, and it is a perpetual stress for most people involved in Implementation, training, account management. Not had real team meeting for years.
    Not many hires and people that are leaving or are laid off are not systematically replaced. Situation where you feel guilty to try to recover extra time.

    Advice to Management

    Organize physical team meetings. WebEx is not all !
    Listen to your employees, and act accordingly.
    Care for your employees as much as they care about Sabre customers.!!! Take the Richard Bronson (Virgin) approach.... STOP, being US centric, EMEA, APAC drive a lot of revenue and a lot of ideas. Do you know there is a time difference between EMEA and Southlake ? When it is your afternoon, is it difficult to understand what time it is in EMEA ?


  9. Helpful (3)

    "Untrained Managers - Frequent Layoffs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Southlake, TX
    Former Employee - Anonymous Employee in Southlake, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sabre full-time (More than 10 years)

    Pros

    Good environment, excellent technical personal. Good benefits and very competitive salary..

    Cons

    Bad administration, inexperienced managers. Frequently layoffs. Managers prefer to dismiss than relocate experienced employees. Employees cannot dispute when they are poorly evaluated, even when there is sufficient evidence of good work throughout the year. Is all up to the inexperienced managers.

    Advice to Management

    Pay more attention to technical people, and attempt to reallocate talents. Managers need to be trained. Give chance for employees proves their performaces instead of leaving upon inexperienced managers discretions.


  10. Helpful (4)

    "Management is not good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Estimate Coordinator in Southlake, TX
    Former Employee - Estimate Coordinator in Southlake, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sabre (More than 10 years)

    Pros

    They were flexible with me when I needed to have something done to my house or with my kids.

    Cons

    Sabre doesn't seem to train most management very well. I was there 20 years and I had 17 managers. Out of those 17 I can only say that two were good. The rest only know how to please their superiors and didn't seem to know what to do with everyone that reported to them.

    Advice to Management

    Train your managers better.


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