Sabre Reviews | Glassdoor

Sabre Reviews

Updated October 21, 2017
1,001 reviews

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  1. Helpful (8)

    "Airline Solutions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Southlake, TX
    Former Employee - Anonymous Employee in Southlake, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    These are the pros and cons of working on each area in Sabre:

    Sales
    Pros: You have license to be as rude and arrogant as you want. You can over-promise and nothing will come back to you (no accountability). Low stress and enough budget to entertain customers. Plenty of travel.
    Cons: Contract, addendums, product descriptions, brochures, demos etc… are not your responsibility. These are own by the Marketing organization. Good luck getting quality from them.

    Marketing and Solutions Management
    Pros: This organization is understaffed. Grossly understaffed. So it’s not likely that the multiple lay-offs will affect you.
    Cons: Everything else. You are told that you are the “CEO of your product” but in reality you are the janitor of your product. You work all day and all night. You have to keep apologizing to the customer. You never have enough budget to make a decent product. You have to support the Sales organization and Customer Care, so you become as tactical and short-term as possible. You are dragged by the weight of your development team.

    Development
    Pros: You can get two promotions per year. Your salary is good. You provide your own estimates and nobody is smart enough to challenge them. Also zero accountability. You can change your mind in the middle of a development and overrun your project. No worries. Not your fault.
    Cons: You are a line item in a cost spreadsheet. So if the product runs out of budget you are the first to be laid off. You may be a contractor here. If that’s the case you may take forced vacation by the end of the year.

    PMO
    Pros: You can work from home 5 days per week and nobody will notice.
    Cons: You are not really a Project Manager in the sense of planning an executing. In fact your only role is to do multiple “reports” for upper management and chase people up to request status. You are like a pit-bull and your boss will tell you to keep on biting every day. For the people doing the work you are just a nag.

    Delivery
    Pros: You get to learn from the customer first hand. When implementing a new product you learn a great deal about its functionality and the problems of the industry.
    Cons: Since most products are half-baked your interactions with customers are harsh. If you are an idiot (not uncommon) you’ll bring back that bad vibe into the company. You’ll be mean and fight with the rest of Sabre just to fulfill the whims of a small airline. Everyone will hate you for being mean.

    Cons

    The problem with Sabre is very simple: overpromise.
    Back when the company went public, the promise to stake holders was a YoY growth that is very aggressive. That number is not achievable.

    The clowns responsible for that mess have cashed out and are millionaires now.
    Today the new executive team is unable to grow the business to that expectation. So they have surrendered control to the finance organization and the only thing they know is to cut costs in a desperate attempt to meet target numbers (hence the multiple lay-offs per year).

    Advice to Management

    If you will fix something, fix this:

    The lack of talent in middle management (Directors and VPs) is appalling. They are too much into politics and career growth. They don’t really care about the employee or about the company long term. Ethics run very low here.

    Also: Stop looking at the share price as an indicator of success. Hire real Product Managers who know how to create value by creating great products.


  2. "working at sabre in a changing environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sabre full-time

    Pros

    innovation and investment if you are in the selected products.

    Cons

    lack of loyalty and long term vision

  3. "Some things to address"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sabre full-time

    Pros

    Has the potential to be something great in a very exciting and dynamic industry.

    Cons

    Corporate culture is trending downwards. There used to be many more events to engage the employees of all business units. Since performance has gone down at a company level, these events have come less and less.

    Advice to Management

    Make sure you are encouraging the people to continue to work hard. There used to be a lot of motivation to work hard, it seems as if it's more of a negatively reinforced culture recently.


  4. Helpful (5)

    "Going downhill. It WILL get worst before it "might" get better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager, Airline Solutions in Dallas, TX
    Current Employee - Manager, Airline Solutions in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sabre full-time (More than 5 years)

    Pros

    Decent salary. Some amazing colleagues.

    Cons

    Poor morale. People jumping ship, Lay-offs, Unstable, Unreliable HR/Admin/Execs

    Advice to Management

    Stop milking the system and protecting friends that are useless. Get your act together and get a strategy that can be executed.


  5. Helpful (1)

    "Senior Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager in Southlake, TX
    Current Employee - Senior Product Manager in Southlake, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sabre full-time (More than 8 years)

    Pros

    Great Company to work for. Challenging! Travel Globally! Awesome suite of products! Good 401(k). Work/life balance. Ability to work from home and in office.

    Cons

    Would have given 4 stars if it weren't for the unpredictable furloughs on a regular basis since 2013. Occur multiple times/year and normally 90-180 days apart. Company grows drastically and then suddenly furloughs. Salaries could be better.

    Advice to Management

    Stop the furloughs. Don't try to grow the company too fast because the hard workers end up paying the price.


  6. Helpful (3)

    "Used to be a great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Westlake, TX
    Current Employee - Senior Business Analyst in Westlake, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sabre full-time (More than 10 years)

    Pros

    work life balance and benefits are fantastic. There is the opportunity to work from home and the health benefits are better than most I've seen.

    Cons

    morale is horrible. Constant layoffs. Constant reorgs and lay-offs.

    Advice to Management

    Find a mission and stick to it.


  7. Helpful (3)

    "Used to be great place to work before IPO but deteriorating fast..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal
    Current Employee - Principal
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sabre full-time (More than 5 years)

    Pros

    Decent pay and benefits.

    Cons

    Annual massive layoffs, no remote wfh options, incompetent management, new CEO every year, tense atmosphere (which used to be casual with plenty of social activities).

    Advice to Management

    If you're going to advertise as a Tech company, at least invest in some current technology. Start the layoffs at the top and get some competent, fun management back who will appreciate their employees.

  8. Helpful (3)

    "Don't waste your time here!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sabre full-time

    Pros

    Standard benefits package for full time employees with PTO, 401K, healthcare, etc

    Cons

    Unproductive and dysfunctional work environment - created by senior managers trying to get ahead using employees as pawns. Also due to employees not adhering to standard HR practices such as not engaging in inappropriate behavior towards other employees, and misusing work or professional development related meetings and events for personal or political gain. Preference given for individuals who are less family oriented and therefore can dedicate an exceedingly large amount of attention to company work, or individuals who have family or other types of relatioships or ties with senior executives.

    Advice to Management

    Stick to standard HR and management practices that are the norm in any workplace in the USA in the 21st Century. That itself will go a long way in addressing many issues that exist here.


  9. Helpful (3)

    "Solutions Partner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Southlake, TX
    Current Employee - Anonymous Employee in Southlake, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Sabre full-time (More than 5 years)

    Pros

    Great Industry, Great People, Great Customers

    Cons

    Moral is down at the moment, driving a culture of working in fear. Not a great way to motivate people

    Advice to Management

    Senior Management, once you stop worrying about the bottom line if at all possible, please focus on the company's culture. Sabre is a fantastic company and has a huge potential to be one of the best places to work at. In order to achieve that, the culture needs to change. Your product and tech teams need to be a lot more customer facing. If people relate to their customers more, they empathize and perform better. One of the first things to do is to stop being willfully blind and admit all of the issues we are going through. You are definitely on the right track.


  10. Helpful (4)

    "It's going to be a long battle to reestablish position in the marketplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sabre full-time

    Pros

    Sabre has the largest portfolio of travel solutions for airlines and hotels in the world.

    Cons

    Sabre has not invested in their solutions and has tons of technical debt and cannot grow the solutions to meet future needs of their clients with this debt.

    Advice to Management

    Invest in your solutions and retain the talented resources that you have left.


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