Safe Auto Reviews | Glassdoor

Safe Auto Reviews

Updated February 21, 2017
14 reviews

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Ari Deshe
8 Ratings

14 Employee Reviews

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Pros
  • Great Co-Workers and most supervisors are great people (in 3 reviews)

  • Nice facility and enjoy the health benefits (in 3 reviews)

Cons
  • Low pay, micromanaging, CCC upper management does not have a clue (in 3 reviews)

  • Micro-management abound, extreme work load within every department, minimal pay, and pompous expectations from low-level managers (in 3 reviews)

More Pros and Cons

  1. "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSR-1 in Columbus, OH
    Current Employee - CSR-1 in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Safe Auto full-time (More than 3 years)

    Pros

    casual, coworkers are generally nice. nice office

    Cons

    low pay, jobs are being outsourced to Mexico. Supervisors need more trying, if they like you different rules. On eggshells, instead of laying people off, don't start making up different rules to force employee out or fired.

    Advice to Management

    If your going to outsource to Mexico be a decent company, offer severance pay and or unemployment. Really trying get rid of employees That work hard and long hours a chance to find a new job.


  2. "CSRI"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1 in Columbus, OH
    Current Employee - Csr1 in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Safe Auto part-time

    Pros

    Work from home. Supervisors that I have worked for all seems nice.

    Cons

    Impossible to get schedule changes to accommodate work/life balance. Mandatory overtime without first checking with employees to see if it works wit their current commitments. Schedules you on holiday's if not enough employees sign-up to work regardless if the day falls on your normal day off. Being a part-time employee there is no sick time and only paid 50% of your eligible bonus although the the bonus is based on the total amount earned during the year. Part-time employees are not eligible to move to full-time positions. The company does not have clear policies and procedures and seems to change all the time without any notice. They rip customers off with all the hidden fees.There is not much in regards to recognition for work at home employees. Morally the company is not one that I would suggest anyone to work for or do business with.

    Advice to Management

    Stop scamming customers out of money and be upfront in regards to all the fees. Treat all employees equally. Take calls from customers to understand the frustration CSRs go thru on a regularly basis. Increase pay to fall in line with the industry.


  3. Helpful (2)

    "Hoping they treat employees with respect..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster, Appraiser in Columbus, OH
    Former Employee - Claims Adjuster, Appraiser in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Safe Auto full-time

    Pros

    I enjoyed working in the field and being able to help customers during their worst times of their lives. I worked from the car/home for over six years and enjoyed the freedom however, it was mandatory to work 60+ hours on an average week, busier during busy weeks.

    Cons

    It was mandatory to work endless hours, treated like a troubled child, and coworkers ended up depressed and suicidal. They employ so many great people and it actually hurts to watch them lose their self esteem, self respect, and end up with family problems and depression as a result. It seems it was the people that tried the hardest was treated the worst (or perhaps they are the only ones that cared).

    Advice to Management

    Please treat your good/reliable people with respect, honor their personal time, offer positive feedback verses push negativity in efforts to push harder. Be good to your people please...they will be loyal/good back.


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  5. Helpful (1)

    "Overworked and Severely Underpaid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Columbus, OH
    Former Employee - Analyst in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Safe Auto full-time (Less than a year)

    Pros

    Benefits, PTO, coworkers - there aren't alot of pros as they have you working 12 hour days since they cannot pay high enough to retain well-educated employees.

    Cons

    Huge turnover which makes you wonder what is going on with the company. Micro manager extraordinaire in every area. High expectations with very little direction.

    Advice to Management

    Competitive analysis on pay throughout central Ohio would likely yield some shocking results and open their eyes to reality. You cannot retain employees when the only ones you employ are underpaid and report to managers who have a poor attitude.


  6. Helpful (1)

    "Unethical and Not to be Trusted !!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Columbus, OH
    Former Employee - Customer Service in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Safe Auto full-time (More than a year)

    Pros

    None because they don't deliver what they promise.

    Cons

    Deceitful and unethical is all i have to say. They are all vague and unresponsive in an effort to take advantage of their employees. If you do your research and review their lawsuits you will see that is the company environment from the top to the bottom. Don't work here unless you are so desperate you can't do any better.

    Advice to Management

    Your time is limited so continue until you get sued again.


  7. "Great co-workers, poor lower management and unrealistic expectations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbus, OH
    Former Employee - Anonymous Employee in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Safe Auto full-time (More than 10 years)

    Pros

    Great co-workers, relaxed dress code - jeans and tennis shoes, health coach on site, benefits are better than most places, matches 401 at 50% up to 8%,

    Cons

    high stress, over worked- the claim load is astronomical, unrealistic expectations set by management, under paid, employees under appreciated, most management under the vps are very unprofessional, poor training. Not given the tools to do the job because of trying to cut cost.

    Supervisors steal your ideas and call them theirs.

    Advice to Management

    Plan for a larger training class, everyone is looking to jump ship. Learn basic math - if 12 leave you cannot just hire 5-6 and think that will help. You need to replace the losses. Stop giving poor performers new positions just to get them to stay - they end up leaving anyway. Overstaff by a few people, people get sick, they take vacations and family emergencies happen. They can always help those that are behind as someone always will be.


  8. Helpful (1)

    "Property Damage Adjuster"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Columbus, OH
    Current Employee - Anonymous Employee in Columbus, OH
    Doesn't Recommend

    I have been working at Safe Auto full-time (More than 5 years)

    Pros

    Casual dress, jeans on Friday, friendly staff, employee discounts for local businesses, Wellness benefits and coaches available on site daily

    Cons

    Overworked, underpaid, unappreciated. Poor training, supervisors and managers do not return their own calls, unrealistic claim load, impossible quality standards

    Advice to Management

    Improve the training department, give realistic expectations of what the job will consist of, treated everyone fair and equally. Pay more competitive salaries and staff to meet claims needs and expectations.


  9. Helpful (1)

    "I like what I do but do not like the management, they are very inconsistent on what they do."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BI Adjuster in Columbus, OH
    Current Employee - BI Adjuster in Columbus, OH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    location is good, hours are ok

    Cons

    claims are assigned to you when your are off and expected still to me the 24 hour contact policy..how if you are not their. Inconsistent with fairness and discpline.

    Advice to Management

    Be more knowledgeable of claims and the work flow. Supervisor's are often times unaware of claims work flow, and then need to responde to emails we adjusters send to them on sup calls.


  10. Helpful (2)

    "If you are looking for a short term employer, this is your best choice."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Woodsfield, OH
    Former Employee - Sales in Woodsfield, OH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Personal TIme
    Sick Time
    Pay is good if you are starting off, but when you receive advances your pay remains stagnant
    Base Pay
    No Requirement to provide own leads
    Profit Share

    Cons

    Pay is not worth getting excited about after you work there more than 3 years
    Management is unsympathetic
    Rude Customers
    Impossible Requirements after allowing representatives to perform at their own will
    Lack of proper communication between Senior Management and Supervisors which in turn makes it difficult for Supervisors to lead their reps

    Advice to Management

    Look for another company and distance yourself from this company as soon as possible so as not to tarnish your own reputation.


  11. Helpful (2)

    "If you are looking to make just a base pay and no commission, then this is your new job."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Agent in Woodsfield, OH
    Former Employee - Sales Agent in Woodsfield, OH
    Doesn't Recommend
    Approves of CEO

    Pros

    Base Pay
    401-K
    Health
    Dental
    Life Insurance
    Occasional Pay Increases
    Consistent Schedule

    Cons

    Incompetent Supervisors
    Unfair promoting practices
    No Commission, except during the busy season in February and March
    Elite-test attitude of Upper Management
    Inconsistencies in Discipline, some people are reprimanded when others are not

    Advice to Management

    Just because many of you achieved Associate Degrees or had sub-management Wal-Mart positions does not make you qualified to be a manager. But that does not excuse you from being professional. I have never worked in an environment where I heard more about the Bar and getting wasted and other Redneck activities than here. Stop focusing on dating your reps and more on doing your job.


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