Safeco Reviews | Glassdoor

Safeco Reviews

Updated August 17, 2017
52 reviews

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Safeco President Tyler Asher
Tyler Asher
2 Ratings

52 Employee Reviews

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Pros
  • Great People and Flexible work/life balance (in 25 reviews)

  • Good training and good benefits (in 20 reviews)

Cons
More Pros and Cons

  1. "Senior Liability Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Safeco full-time

    Pros

    Good salary and benefits included

    Cons

    Total stress job with little reward, bosses only care how you make them look

    Advice to Management

    Less micro management


  2. Helpful (1)

    "Underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Safeco full-time (More than 10 years)

    Pros

    Great team of employees even when they were overwhelmed it was a team. Too bad we were disposable and not valued . Job is about relationships and our agents were made to feel not important

    Cons

    Always short staffed, too many projects for limited employees then when office closed the transition was poorly done with no thought to the agency force

    Advice to Management

    Think of employees as more than a number

  3. Helpful (1)

    "Upbeat environment, insufficient training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Safeco full-time

    Pros

    friendly management and co-workers, decent pay

    Cons

    Management essentially throws you to the dogs during your training. Topics you need to be well versed on to take calls are sped through as fast as possible, leaving you extremely unsure of yourself taking live calls. The training you receive just barely scratches the surface of what you need to succeed, and the programs you use to service customers are buggy and terrible to use.

    Advice to Management

    More in-depth training is necessary


  4. Helpful (1)

    "Not so good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter
    Former Employee - Underwriter
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Safeco full-time (More than 5 years)

    Pros

    Competitive pay, pension, 401k match is okay. Great time off, have the option to work 9 slightly longer days, get the 10th off. Also, worked with some great people both internally and externally.

    Cons

    Don't get too excited about underwriting jobs at Safeco. It's a straight up call center now, not much underwriting judgement involved. You literally take 60-80 calls a day. It's essentially customer service. Compensation is good for the industry, but they set impossible expectations.
    Management is sneaky, sends mixed signals, very secretive. Almost scary the disconnect between management and front line employees.

    Advice to Management

    Allow more flexible work options, like work from home. News flash - the majority of people working in this department are millennials. They either don't know what we want or don't care. The problem is that the managers working here are all nearing retirement managing young people. Completely different mindsets between the two groups, and hard to agree on much. The only way to fix this is to clean house and start fresh.


  5. Helpful (2)

    "Not a Fair Deal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Liberty Lake, WA
    Former Employee - Customer Service Representative in Liberty Lake, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Safeco full-time (More than a year)

    Pros

    Work hours, potlucks, company lunches, some benefits are very good (not medical though), 401K

    Cons

    For all the talk about Diversity and appreciation of employees, I just don't see this. There is a lot of unfairness by management. If you know someone you will get extra help when you are a newbie. The standards for conduct are different for men. If a guy has a problem with temperament on the phones it is basically ignored and they can still be selected for a nomination as "CSR of the Month". If you are older you will likely be what I call a "filler" employee, with little chance of moving to a different department. Younger workers are always elevated higher than older workers. Very discriminating company but they hide behind constant banners of "diversity". Call after call with no let up, while a co-worker on a different project has 1/4 the number of calls and spends much of day playing on iphone. If you fit the right profile at this company you will likely flourish. Pay raises are a huge let down, and it all depends on what your manager thinks about you. If you are not being invited to be on various projects, then its a sign you are not of the "chosen". Bottom line, I would not apply at this company unless you have connections with other people there, are 45 and under, or are a male.

    Advice to Management

    Stop playing favorites. Those that you don't care about as much feel it. Be more fair. You hurt the team and the company when you ignore people. Employees will work best when they genuinely feel they are an instrumental part of the organization AND when the manager treats each team member with the SAME standards.


  6. "Subrogation Resolution Representative"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Fenton, MO
    Current Employee - Anonymous Employee in Fenton, MO
    Doesn't Recommend

    I have been working at Safeco (More than 3 years)

    Pros

    Work hours and benefits are appealing.

    Cons

    Not much growth and development opportunities within the company.


  7. "Claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Safeco full-time

    Pros

    You will learn a lot. The training is very good. You will work with a lot of smart people.

    Cons

    You will learn a lot. The training is very good. You will work with a lot of smart people. The expectations for workload is unrealistic. Reports are not accurate. There is backstabbing and infighting between the two brands.

    Advice to Management

    The highest levels of leadership should learn to treat others well. While change as expected, too much change and you will lose your crew.

  8. Helpful (1)

    "Massive Layoffs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Lines Underwriter in Atlanta, GA
    Former Employee - Personal Lines Underwriter in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Safeco full-time (More than 8 years)

    Pros

    Great company to work for prior to Liberty Mutual purchasing the company.

    Cons

    Liberty Mutual slowly shutting down Safeco.

    Advice to Management

    Maintain the talent you have.


  9. Helpful (3)

    "Don't Expect to Get Anywhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Safeco full-time

    Pros

    Benefits and schedules are good

    Cons

    Unbalanced pay, terrible middle mangement skills, endless micromanagement

    Advice to Management

    Use your employees with the most skills


  10. "Safeco should be ashamed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gold Customer Service Representative in Golden, CO
    Current Employee - Gold Customer Service Representative in Golden, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Safeco (More than 3 years)

    Pros

    There is a large variety of shifts and they are always hiring due to a large turnover rate.

    Cons

    This is company that treats their best performers with a terrible amout of disrespect, they let you know on a daily basis you are replaceable even if you rate in the top ten percent of all of their metrics. Cold, unfeeling and cruel are the best three words to describe safeco's standard operating procedures in regards to their hardest working employees if you value your self worth look for employment elsewhere.

    Advice to Management

    It's not a slave drive at least pretend that you appreciate the people that work so hard for you.


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