Safeco Reviews | Glassdoor

Safeco Reviews

Updated October 16, 2017
244 reviews

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244 Employee Reviews

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Pros
Cons
  • They are going through transitions with Liberty Mutual and turn over is extremely high (in 29 reviews)

  • Work/life balance is challenging (in 14 reviews)

More Pros and Cons

  1. "Bodily Injury Claims Resolution Specialist II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Safeco full-time (More than 3 years)

    Pros

    Flexibility, work from home 2 days a week, not a lot of micro managing, good pay relative to other insurance companies,

    Cons

    Uber sensitivity to loud personalities even when there are no customer complaints, workload volume high, too many bulk transfers


  2. "Discrimination at its best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Specialist in Duluth, GA
    Former Employee - Claims Specialist in Duluth, GA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Safeco full-time (More than 8 years)

    Pros

    Great pay
    Great benefits
    Great PTO
    Great training
    Great in the community
    A lot of great team mates
    Some great management

    Cons

    You have to be apart of a Click to succeed.
    Discriminatory behaviors
    Favoritism
    Layoffs due to "restructuring" after YEARS of loyalty and high performance markings. Now I receive a rejection email less than 24hours after posting for a new position.

    Advice to Management

    Value productivity and loyalty

  3. "Senior Liability Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Safeco full-time

    Pros

    Good salary and benefits included

    Cons

    Total stress job with little reward, bosses only care how you make them look

    Advice to Management

    Less micro management


  4. Helpful (1)

    "Underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Safeco full-time (More than 10 years)

    Pros

    Great team of employees even when they were overwhelmed it was a team. Too bad we were disposable and not valued . Job is about relationships and our agents were made to feel not important

    Cons

    Always short staffed, too many projects for limited employees then when office closed the transition was poorly done with no thought to the agency force

    Advice to Management

    Think of employees as more than a number


  5. Helpful (3)

    "Weather the storm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Liberty Lake, WA
    Former Employee - Claims Adjuster in Liberty Lake, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Safeco full-time (More than a year)

    Pros

    I enjoyed working with many of my peers and the pay was competitive for the location.

    Cons

    Heavy workloads requiring penny-pinching tactics to minimize pay on claims. This made it difficult to develop any rapport with the customer as we typically ended on the wrong foot.

    Advice to Management

    Distribute workloads evenly and hire to brace for constantly high turnover rate.


  6. "Good Place"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Safeco part-time

    Pros

    Good benefits and friendly people.

    Cons

    Office closed so no longer working there.


  7. "Good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits and flexible work environment

    Cons

    Salary structure is bad and not good

  8. Helpful (1)

    "Upbeat environment, insufficient training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Safeco full-time

    Pros

    friendly management and co-workers, decent pay

    Cons

    Management essentially throws you to the dogs during your training. Topics you need to be well versed on to take calls are sped through as fast as possible, leaving you extremely unsure of yourself taking live calls. The training you receive just barely scratches the surface of what you need to succeed, and the programs you use to service customers are buggy and terrible to use.

    Advice to Management

    More in-depth training is necessary


  9. "Safeco/Liberty Mutual ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Safeco full-time

    Pros

    Good training and good benefits

    Cons

    Automation more important than human input


  10. Helpful (1)

    "Not so good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter
    Former Employee - Underwriter
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Safeco full-time (More than 5 years)

    Pros

    Competitive pay, pension, 401k match is okay. Great time off, have the option to work 9 slightly longer days, get the 10th off. Also, worked with some great people both internally and externally.

    Cons

    Don't get too excited about underwriting jobs at Safeco. It's a straight up call center now, not much underwriting judgement involved. You literally take 60-80 calls a day. It's essentially customer service. Compensation is good for the industry, but they set impossible expectations.
    Management is sneaky, sends mixed signals, very secretive. Almost scary the disconnect between management and front line employees.

    Advice to Management

    Allow more flexible work options, like work from home. News flash - the majority of people working in this department are millennials. They either don't know what we want or don't care. The problem is that the managers working here are all nearing retirement managing young people. Completely different mindsets between the two groups, and hard to agree on much. The only way to fix this is to clean house and start fresh.


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