Safeco Reviews | Glassdoor

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Safeco Reviews

Updated December 30, 2017
249 reviews

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249 Employee Reviews

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Pros
Cons
  • Constant churn made it difficult to maintain a work life balance (in 15 reviews)

  • They are going through transitions with Liberty Mutual and turn over is extremely high (in 29 reviews)

More Pros and Cons

  1. "Good Place"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Safeco part-time

    Pros

    Good benefits and friendly people.

    Cons

    Office closed so no longer working there.


  2. "Good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits and flexible work environment

    Cons

    Salary structure is bad and not good

  3. Helpful (2)

    "Upbeat environment, insufficient training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Safeco full-time

    Pros

    friendly management and co-workers, decent pay

    Cons

    Management essentially throws you to the dogs during your training. Topics you need to be well versed on to take calls are sped through as fast as possible, leaving you extremely unsure of yourself taking live calls. The training you receive just barely scratches the surface of what you need to succeed, and the programs you use to service customers are buggy and terrible to use.

    Advice to Management

    More in-depth training is necessary


  4. "Safeco/Liberty Mutual ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Safeco full-time

    Pros

    Good training and good benefits

    Cons

    Automation more important than human input


  5. Helpful (1)

    "Not so good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter
    Former Employee - Underwriter
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Safeco full-time (More than 5 years)

    Pros

    Competitive pay, pension, 401k match is okay. Great time off, have the option to work 9 slightly longer days, get the 10th off. Also, worked with some great people both internally and externally.

    Cons

    Don't get too excited about underwriting jobs at Safeco. It's a straight up call center now, not much underwriting judgement involved. You literally take 60-80 calls a day. It's essentially customer service. Compensation is good for the industry, but they set impossible expectations.
    Management is sneaky, sends mixed signals, very secretive. Almost scary the disconnect between management and front line employees.

    Advice to Management

    Allow more flexible work options, like work from home. News flash - the majority of people working in this department are millennials. They either don't know what we want or don't care. The problem is that the managers working here are all nearing retirement managing young people. Completely different mindsets between the two groups, and hard to agree on much. The only way to fix this is to clean house and start fresh.


  6. "A Great company to represent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Independent Agent in Logan, OH
    Current Employee - Independent Agent in Logan, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Safeco full-time (More than 3 years)

    Pros

    Excellent support for agents with great training on new rates and products

    Cons

    None that I can think of

    Advice to Management

    You guys treat agents better than any company I've ever worked for!


  7. Helpful (2)

    "Richardson Texas - USCM BI - Bad Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Resolution Specialist III in Richardson, TX
    Current Employee - Claims Resolution Specialist III in Richardson, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Safeco full-time (More than a year)

    Pros

    wear jeans a lot, free food, claims load not heavy, opportunities for promotions, good newer managers (s and w. you will know who they are once you get hired they are the only relatable managers).

    Cons

    - my manager was power-hungry and it it affected his ability to lead and teach on our team. senior management thinks he is great but there is a lack of integrity clearly with him. very manipulative to get what he wants. worried more about making the team something else than it is.
    - there are two newer managers, with around 1 year of experience, and they know more than the other 8 managers combined. they relate to the adjusters better than every other manager and know their stuff. they make being in the office enjoyable.
    - i moved roles to a different department in a lateral move and was never congratulated
    - people should be promoted sooner
    - new employees with less experience start out making more money than experienced employees

    Advice to Management

    To senior management - actually talk to us. Don't listen to what managers say we are saying, actually come and talk to us on the floor.

    To managers, do your jobs - no more 3 hour lunches, no more FTO all the time, no more ignoring escalations, no more ignoring office relationships.

  8. "Gold Team at Safeco Insurance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Safeco full-time

    Pros

    Competitive Pay, Great Benefits, Flexible Scheduling

    Cons

    Structured, Sees employees as a number rather than as people

    Advice to Management

    Take time to know your team individually and be available to coach rather than just saying what they are doing wrong and not taking the time to get to know them.


  9. Helpful (4)

    "Claims adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Orlando, FL
    Former Employee - Claims Adjuster in Orlando, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Safeco full-time (Less than a year)

    Pros

    None truthfully. Safeco makes you think you made the right decision for about a week. Then reality hits and they dump claims in your lap without knowing their processes and with management being so inexperienced they can't help. It's a true set up for failure in all facets of the company.

    Cons

    Very high turnover! Inexperienced management staff who places all responsibility on adjusters. No leadership which results in high turnover. It's about who you know unfortunately and management roles should be based on merit. Safeco has a long way to go.

    Advice to Management

    Find a new job outside of management. Put some time on a desk and take some leadership classes and then try management.


  10. "Great people!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Safeco full-time (More than 3 years)

    Pros

    Loved my co-workers! Interesting work, but don't always have the best tools for the job. Benefits are great, thanks to Liberty Mutual.

    Cons

    Also thanks to Liberty, some of the more interesting/prominent work, as far as the corporate office goes (not field work) seems to regularly move from Seattle to Boston.

    Advice to Management

    Help Safeco and Seattle feel they are important to the overall business.


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