Safeco Reviews | Glassdoor

Safeco Reviews

Updated May 18, 2017
228 reviews

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228 Employee Reviews

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Pros
  • Great People and Flexible work/life balance (in 25 reviews)

  • Good benefits and salary structure (in 19 reviews)

Cons
More Pros and Cons

  1. "Underwriter II"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Underwriter in Suwanee, GA
    Current Employee - Underwriter in Suwanee, GA
    Neutral Outlook

    Pros

    Flexible work schedule and work/life balance. Competitive pay and benefits. Willing to pay for continuing education, such as CPCU and other insurance designations.

    Cons

    Going above and beyond normal duties is not always recognized
    Some positions are being eliminated due to corporate restructuring/reorganization

    Advice to Management

    Provide more recognition to employees for exceeding their normal responsibilities.
    Should try not to blatantly show favoritism to certain individuals.


  2. "Senior Underwriter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Georgia in Suwanee, GA
    Current Employee - Georgia in Suwanee, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Pay, flexibility, time off bonus

    Cons

    Some favoritism. Low morale. Uncertainty


  3. Helpful (6)

    "Upper management is so ambitious they forget about the little people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Golden, CO
    Former Employee - Customer Service Representative in Golden, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Safeco full-time (More than 5 years)

    Pros

    There is only one good thing about working here and that is the salary. Most call centers pay slightly less, about three or four dollars per hour.

    Cons

    Instead of laying us off and closing the facility, we are forced to work in a construction area while they remodel for the new tenants. It makes for an extremely unhappy situation in an already hostile environment.

    Advice to Management

    In light of recent events, you might want to ease off on the workflow changes and quality reviews. It would also be nice if there was consistency with each team and each manager.


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  5. Helpful (3)

    "Inside Auto Claims Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Louis, MO
    Former Employee - Anonymous Employee in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Safeco full-time (More than a year)

    Pros

    - Great work environment
    - Great Employees
    - Great Benefits

    Cons

    - Claim load was very heavy
    - Constant conversations with upset/disgruntled customers really takes a toll
    - On the phone all day long
    - Extremely high call volume

    Advice to Management

    Hire more employees, lessen claim volume.


  6. Helpful (1)

    "Claims Team Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Team Manager in Hartford, CT
    Former Employee - Claims Team Manager in Hartford, CT
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Safeco full-time (More than 10 years)

    Pros

    Lots of autonomy and authority.

    Cons

    Since merger with Liberty Mutual the company no longer values telecommuters.

    Advice to Management

    Less reliance on buzz words from management "How To" books and more on common sense.


  7. "Safeco should be ashamed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gold Customer Service Representative in Golden, CO
    Current Employee - Gold Customer Service Representative in Golden, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Safeco (More than 3 years)

    Pros

    There is a large variety of shifts and they are always hiring due to a large turnover rate.

    Cons

    This is company that treats their best performers with a terrible amout of disrespect, they let you know on a daily basis you are replaceable even if you rate in the top ten percent of all of their metrics. Cold, unfeeling and cruel are the best three words to describe safeco's standard operating procedures in regards to their hardest working employees if you value your self worth look for employment elsewhere.

    Advice to Management

    It's not a slave drive at least pretend that you appreciate the people that work so hard for you.


  8. "Safeco"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Resolution Representative in Liberty Lake, WA
    Current Employee - Claims Resolution Representative in Liberty Lake, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great Place to work, Just Started so Not to much information

    Cons

    I haven't found any at this time


  9. Helpful (1)

    "Claims"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Property Specialist II in Denver, CO
    Former Employee - Inside Property Specialist II in Denver, CO

    I worked at Safeco full-time (More than a year)

    Pros

    Management was fair in their dealings with all employees and expectations were clear. The work load was manageable for the most part. Overall, good place to work.

    Cons

    There was too much concern and weight given to customer service feedback questionnaires. This is an outdated way of measuring success and many adjusters would game system.


  10. Helpful (4)

    "Worst job/employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Duluth, GA
    Former Employee - Claims Adjuster in Duluth, GA
    Doesn't Recommend
    Negative Outlook

    I worked at Safeco (More than a year)

    Pros

    decent pay and benefits.......thats about it

    Cons

    everything else. stressful job with unrealistic goals


  11. Helpful (3)

    "It all depends on the support of your manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Leader in Seattle, WA
    Current Employee - Project Leader in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Safeco (More than 5 years)

    Pros

    Generally supportive environment, with reasonable people and a good culture. When you have support of your manager, there are great opportunities for advancement and diversification of skills. The converse, however, is also true.

    Cons

    With Liberty Mutual's acquisition of Safeco in 2009, they have been steadily imposing (or attempting to impose) their very conservative culture on Safeco. The parent company is very hierarchical and tends to generate bureaucracy and unnecessary process at every turn (evidenced by their yearly initiatives to streamline and innovate, which fail repeatedly.

    Advice to Management

    Communication only happens from top down.


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