Sailthru Reviews | Glassdoor

Sailthru Reviews

Updated November 29, 2017
72 reviews

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3.4
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Neil Lustig
24 Ratings

72 Employee Reviews

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Pros
  • Great work/life balance and fun/inspiring startup culture (in 11 reviews)

  • Collaborative, Great People, Challenging and Interesting Work, Great Office Space (in 6 reviews)

Cons
  • top down decisions made to often by the leadership team over there (in 3 reviews)

  • I would be shocked if they go IPO and no one is buying them (in 3 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sailthru full-time

    Pros

    Great leadership and still believe they have the best product in market

    Cons

    Struggled on GTM execution
    Sometimes people are not held accountable


  2. Helpful (1)

    "Software Engineer at Sailthru"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in New York, NY
    Former Employee - Software Engineer in New York, NY

    I worked at Sailthru full-time (More than a year)

    Pros

    Very good director of engineering
    Fun group of people to work with
    Fairly challenging engineering problems
    Opportunities to grow within company

    Cons

    Somewhat young and inexperienced leadership
    Quite a bit of technical debt

  3. Helpful (2)

    "Was good in 2015, then downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sailthru full-time (Less than a year)

    Pros

    Neil Capel - ex CEO - great guy, very transparent and focused
    2015 - Great leadership

    Cons

    Leadership left in early 2016 resulting in no or limited roadmap
    Unhappy customers

    Advice to Management

    The ship has sunk, not sure if anyone decent leadership wise wishes to join


  4. Helpful (7)

    "Look elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sailthru full-time

    Pros

    office perks that sometimes mask the bad

    Cons

    poor leadership , pretend there are not massive issues, highly political, large decisions made in vacuums, unhappy clients

    Advice to Management

    new management for groups with high turnover and high complaints about the managers- ask the people that report to them for 360 reviews, look at past exit interviews and reasons people leave


  5. Helpful (6)

    "Getting somewhat better, but is it too little too late?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Sailthru full-time (More than a year)

    Pros

    - Great people.
    - You will learn new things.
    - Pretty good benefits.
    - The recently hired engineering managers helped to make things run more smoothly at Sailthru than before they came onboard.

    Cons

    High pressure, High stakes, High stress agile process. This leads to engineer burnout. Many engineers either quit or stop caring as they are demoralized but still need to work for a living.

    Engineers regularly take days off just so they can destress from all of the pressures from management to release new features faster. Releasing product before it is ready often leads to software being released that is not fully tested before release. Later on clients and client facing people find embarrassing bugs in the product.

    In recent times, management has strategically decided Sailthru software which has a direct impact on client's financial performance is not worthy of QA resources and effort.

    Sailthru software is positioned to negative impact on client's business because its products sit on top of a shaky and unstable foundation that no one in engineering management has found a way to truly fix instead of the usual hacky workarounds.

    The product and engineering leadership prioritize new features over making Sailthru's current products and the foundation upon which they sit stable for our current clients. As a result, client churn remains high despite improving NPS scores.

    Advice to Management

    Adding too much pressure to engineers around an overly rigid agile process means you are not getting the most out of your people. Sometimes you need the time and space to do things correctly or at the very least get the foundation solid.


  6. Helpful (1)

    "good company to work for as a software engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    good mentorship, interesting coworkers, fun place to work, flexible engineering teams

    Cons

    doesn't seem like a long-term job


  7. Helpful (1)

    "Recent changes making me love Sailthru again"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sailthru full-time (More than a year)

    Pros

    Work/life balance, culture and people, unlimited PTO

    Cons

    Inconsistent management and expectations, Crowded space

  8. Helpful (2)

    "Company with an identity crisis"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    Disapproves of CEO

    I worked at Sailthru full-time

    Pros

    Teams are very close and want to work together. Accepting culture. Good work/life balance.

    Cons

    Young environment. Company is an email provider, personalization engine, and marketing automation tool. Though their software is very cool and useful it can be complicated to explain to customers and hard for them to explain purchasing the software to their boss.

    Advice to Management

    Focus on marketing automation in specific verticals.


  9. Helpful (2)

    "Startup growing pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Neutral Outlook
    Approves of CEO

    I worked at Sailthru (More than a year)

    Pros

    The company is pretty large for a "startup", so it seems fairly stable for something still in the red.
    With few exceptions, fellow employees are friendly and easy to work with.
    Work hours are very flexible and the NY office is convivial, especially on the odd thursday. The "People Team" does an excellent job here.
    There is an opportunity to work with and learn a few specific technologies there.
    Executive leadership seems solid with a decent and relatable vision of where they'd like to go.
    They get rid of under performing engineers.

    Cons

    Fragmented organization of technical teams.
    Lack of experience in some managers on the technical side.
    Lack of experience in developers. Few, if any, have come from larger (successful) software firms that are dominant in their space.
    Fragmentation in teams means that it is hard to introduce new (or even established) technologies without pitching it to everyone. Lack of experience means that getting buy-in for anything that isn't new and shiny (read: buzzword ridden) is almost impossible.
    They can't retain the best engineers.


  10. Helpful (2)

    "Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in New York, NY
    Current Employee - Software Engineer in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sailthru (More than a year)

    Pros

    There's a fantastic work life balance. Positive and supportive culture in which management genuinely wants employees' opinions. Not a cut throat environment.

    Cons

    Not the most interesting technology stack. The product can be slow moving. Constant customer churn creates a fearful environment


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