Salamander Hospitality Reviews | Glassdoor

Salamander Hospitality Reviews

Updated Nov 14, 2019

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2.3
50%
Recommend to a Friend
65%
Approve of CEO
Salamander Hospitality Founder & CEO Sheila C. Johnson (no image)
Sheila C. Johnson
8 Ratings
  1. "Ownership is exceptional!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bartender in New Orleans, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Salamander Hospitality full-time for more than a year

    Pros

    Great benefits. Great pay. Awesome support from management.

    Cons

    Working nights, weekends, and holidays.

    Salamander Hospitality2019-11-14
  2. Helpful (1)

    "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Server in Palm Coast, FL
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Salamander Hospitality full-time for more than a year

    Pros

    Plenty of Opportunity to work overtime

    Cons

    Managers don't care about life outside work. Tried to request off just for a weekend and only received 2 days off

    Advice to Management

    Do better interviews with managers

    Salamander Hospitality2015-07-06
  3. Helpful (1)

    "Banquet Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - On Call Banquet Server in Middleburg, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Salamander Hospitality part-time for less than a year

    Pros

    We get to eat the leftovers, we get tips, the team is like a family, availability can be self determined if you are part time or on call, there is opportunities to move up in the company. The management is overall very friendly and approachable. Ms Johnson is on the property a lot.

    Cons

    Long hours, On your feet all day, breaks are sometimes overlooked, you know when you are coming in but not when you can leave, breaks are limited to 30 minutes.

    Advice to Management

    Add an out time to the schedule and hire more people to distribute the work load.

    Salamander Hospitality2015-05-19
  4. Helpful (2)

    "Long Hours."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Palm Harbor, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Salamander Hospitality

    Pros

    Enjoyed the team and was challenged in the role. Growing organization.

    Cons

    Because the organization is newer, can be challenging as there is often confusion about the direction that the organization should take. Some higher up persons take credit for work that was done by others when contributing nothing. Sad...but I believe in Karma - "What goes around, comes around". Many ups and downs as you will probably find in most all jobs.

    Advice to Management

    Show appreciation.

    Salamander Hospitality2014-12-04
  5. Helpful (6)

    "Beware: Salamander Resort & Spa is an organizational mess."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Middleburg, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Salamander Hospitality full-time for less than a year

    Pros

    The majority of the employees are wonderful. The property is beautiful, especially the Spa.

    Cons

    Too many: Executive leadership is too focused on winning Forbes, and no attention is given to the "Brand Promise" of *Delivering excellence to service professional (employees)*. There is no *Demonstration of preparing, empowering or developing employees, as cited in "The Salamander Brand Promise*. Employees are treated as disposable commodities, which is really sad. The employee cafeteria, as well as the back of the house corridors and offices are inundated with flying insects.

    Show More

    Advice to Management

    The resort has many challenges with respect to attracting and retaining quality employees. Give more genuine focus to your most valuable assets (employees) greatness will follow. My advice to Mrs. Johnson is to take ownership of the dream you created. Your chosen leaders / managers are ruining the execution of your legacy. Best of Luck

    Salamander Hospitality2014-12-20
  6. Helpful (5)

    "Worst Run Company I've ever experienced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Salamander Hospitality part-time

    Pros

    beautiful place but that's where it stops

    Cons

    too many to consider. Lack of management and guidance is the most obvious. Employees are underpaid and over worked.

    Advice to Management

    Clean house - out with the old and bring in some new people who actually know what they're doing

    Salamander Hospitality2014-07-05
  7. Helpful (4)

    "Demoralized!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Salamander Hospitality full-time

    Pros

    Other employees are awesome. Hardworking and dedciated -- until they feel used and abused. A beautiful place you can take pride to work in.

    Cons

    No leadership from those in management positions. Nepotism is evident in some departments. There is no recognition for your efforts or enthusiasm. Management does not live up to its own code of conduct; there is a huge disconnect between what they say and what they do, particularly middle management. In a place where team work is so vital, there is a huge divide between management and hourly staff. There is no outlet to discuss policy or procedure. Communication is hugely lacking.

    Show More

    Advice to Management

    Recognize excellence and enthusiasm and reward and encourage it rather than thwarting it. To achieve 5-star status, hold on to your 5-star people. Instead of focusing on "guest recovery," try focusing on "employee recovery" -- happy employees make for happy guests.

    Salamander Hospitality2014-05-02
  8. Helpful (5)

    "Job insecurity for all!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Middleburg, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Salamander Hospitality full-time for less than a year

    Pros

    The staff in every department is awesome. Most of them communicate well, with a few exceptions. The location is beautiful, not that you'll ever get a free minute to enjoy it. The front desk staff is phenomenal.

    Cons

    Every day at some point, you'll want to quit. Your managers will crush your soul and treat you like crap. Because the salamander is so new, there are not standard operating procedures set in place. They expect you to follow orders without question even if they're not aware of the entire situation. They preach about the rules and standards but don't follow them. Several of the managers don't know how to do their jobs. No matter how well you think you're performing your duties, your job is probably not safe. I wouldn't recommend this place to my worst enemy.

    Show More

    Advice to Management

    Treat your staff with more respect or you will lose them all.

    Salamander Hospitality2014-04-24
  9. Helpful (4)

    "Lack of overall management and guidance - maybe growing pains or maybe not???"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Neutral Outlook

    I worked at Salamander Hospitality

    Pros

    Beautiful resort with many amenities, beautiful location and wonderful spa on site. There are many hard working and dedicated people who would like to see this establishment succeed.

    Cons

    Management is weak, lack of guidance and training. Too many chiefs and not enough Indians! Employees are overworked and underpaid.

    Advice to Management

    Get in touch with your employees and get involved with the day to day running of the business!

    Salamander Hospitality2014-04-04
  10. Helpful (4)

    "Don't do it, Soul Sucking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    No opinion of CEO

    I worked at Salamander Hospitality

    Pros

    I learned a lot about how not to/how to run a business other employees were nice HR staff were accommodating

    Cons

    -more concerned with making sure everything looks good rather than thing actually being good -management does not care about their staff, the feel they are replaceable -during interviews they will tell you that they promote from within but that is not the case, there is not room for growth -expected to work ridiculous hours because they are understaffed and then ridiculed for going into over time -terrible communication across the board -they spend more time making you memorize silly phrases and expectations but don't actually pay attention to whether or not those expectations are met -reprimanded for asking for time off, even for doctors appointments -certain upper level managers are ridiculously inappropriate, unprofessional, and inconsiderate (language is unnecessarily vulgar and foul) this job was literally soul sucking do not work here.

    Show More

    Advice to Management

    actually listen to your staff, value their opinions and treat them with respect. There is a difference between being a Leader and being a Boss, a leader is more effective. Consider the mental health of your employees.

    Salamander Hospitality2014-03-26
Found 13 reviews