Salesforce Reviews in San Francisco, CA | Glassdoor

Salesforce San Francisco Reviews

Updated May 22, 2017
965 reviews

Filter

Filter

San Francisco, CA Area

4.2
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO

965 Employee Reviews

Sort: Popular Rating Date

Pros
  • Probably couldn't find a better work-life balance anywhere in the bay (in 205 reviews)

  • great culture and 1/1/1 is inspiring (in 89 reviews)

Cons
  • Work life balance is a challenge but it is supported by management (in 163 reviews)

  • Fast paced environment with steep ramp up (in 92 reviews)

More Pros and Cons

  1. Helpful (2)

    "Best place I have worked at"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Analyst in San Francisco, CA
    Current Employee - Operations Analyst in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Salesforce full-time (Less than a year)

    Pros

    Pros are endless. Don't know where to start but here's a list of a couple:
    1. First and foremost, I think what really drives Salesforce is the Org Culture or also known as the Ohana. The culture is based on a number of important guiding principles. You are respected and treated fairly here. The company truly cares, not only about its employees but about the environment, community, LGBTQ rights, etc.

    2. Product - Salesforce is a cutting edge tech company with latest technology. The product line is advanced and really cutting edge. Amazing to see Salesforce product capabilities first hand.

    3. Coworkers - You get to work with some of the most intelligent, passionate, and driven people in the world. You can learn a lot from your peers.

    4. Pay - Salaries are competitive and you are rewarded well for your work (base salaries, bonuses, 401k, PTO, etc.)

    5. Growth - You can learn a lot here and get pretty far depending on your potential and willingness to learn and grow.

    6. Commuter benefits - Company shuttles in the Bay Area - no need to drive to the office, especially if you live in the South Bay.

    7. Strong company growth - The company grows at a stellar rate year to year. Outlook is exceptional!

    Cons

    No cons really but a couple of things that should be highlighted. To say that this place is fast paced would be an understatement. You have to be on your toes at all times and deliver. This goes without saying, however the learning curve can be quite steep and the expectations can be quite high. This is expected and normal for a place like Salesforce. Best thing I'd recommend is to really study up on the product line and familiarize yourself with some of the different SF products and services that are offered.

    Secondly, there's no free food. There are snacks at all of the main sites but no full catered food (which is probably better - easy to gain weight :p

    Advice to Management

    Continue to provide constant feedback and support to your colleagues. Drive them to excel and be the best that they can possibly be. Motivate them and give them the right tools to be successful.


  2. Helpful (426)

    "Still a lot of opportunity to learn, connect, and chart your own course, but Big Company culture is encroaching."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Salesforce full-time (More than 8 years)

    Pros

    I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros:
    - vibrant, fast paced culture
    - smart, fun, aggressive colleagues
    - management is focused on latest tech trends and staying or becoming a leader for many of them
    - by and large, customers and partners are very positive about the technology
    - good benefits and perqs
    - hip urban culture at HQ
    - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

    Cons

    After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head.

    Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion.

    The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

    Advice to Management

    The further you get from the foundational vision of creating great products and ensuring customer success, and instead recruit big company people focused on ego and self-promotion and growing a fiefdom, the more Salesforce starts to become just another Oracle or SAP or Microsoft. My sense is, that's what the board wants. If so, so be it. There will be another innovative and passionate startup to disrupt salesforce some day soon.


  3. Helpful (27)

    "Culture Whack-a-Mole"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Salesforce full-time

    Pros

    Great pay, great offices, great benefits, free and healthy beverages and snacks, and fully staffed coffee bars. The 1-1-1 model of giving back and the company culture are just great. There are worse places to work for sure.

    Cons

    The Kool-Aid is powerful here and for good reason. Salesforce is a highly visible and very successful company led by a charismatic CEO coupled with an amazing culture. The yearly Dreamforce conference is a thing of wonder. Salesforce consistently ranks at the top of best places to work surveys and for good reason. There are HUGE plus points to being here.

    However, there is some serious rot inside of the system around 1) the Ohana (family) culture, 2) inept middle management and a lack of transparency, and 3) equality (aka diversity and inclusion). I’m writing this now before I become too comfortable and too vested to speak up.

    There have been many situations where Ohana is the opposite of what I’ve seen in many situations during my short time at Salesforce. Some people and teams are petty and hard to work with.

    The Ohana culture comes from the top, and that’s a great thing. Marc Benioff has made some clear and newsworthy moves, which are great. However, the Ohana culture is hit or miss.

    There are stories of people one level below Benioff treating other employees quite badly. Also, the company is growing so fast that people who ought not be managers are managers. The ranks are populated it with awful mid-level managers that seem to have no idea how to work with people and lack essential management knowledge and skills. The company is so fast-paced that it’s not possible to take the time needed to learn them either. It’s happened to me, and I’ve heard other first-hand accounts of people in the organization that deal with their co-workers with aggressiveness and passive-aggressiveness, politics, gossip, and a good amount of foot dragging or back-stabbing.

    To his credit, when stories of bad behavior and mismanagement get to the top, Benioff shuts it down quickly. I’ve seen it, and the change that comes is swift. But it’s usually just a patch. However, the problem comes from exactly that. The company is growing at such a fast rate that he can’t catch all the rot in the system and make sure it’s fixed. Benioff and his team simply can’t see all of the problems that pop up in varying levels of the company. My feeling is also people don’t want to share the bad stuff with him.

    It’s cultural-rot whack a mole. There is a new internal feedback app, but it feels like a bandaid when what’s really needed is surgery and physical therapy.

    The culture discourages full transparency. If you complain you’re running a real risk of being ignored or scolded. I’ve seen that happen. After all, it’s one of the best places to work, right? Who are you to complain?! You better suck it up because tons of people really want to be here.

    There isn’t any outright corporate warfare between employees and teams because that would be seen as too aggressive. That would be healthier and easier to resolve. What it means is there are a lot of sly maneuvers, working in silos, budget and headcount fights, and teams and co-workers that keep essential information from each other.

    I don’t have much faith that their equality team and initiatives can really affect change. Some people on that team don’t have a track record of diversity and inclusion. How can you lead the charge on equality when it’s not an issue you’re vested in? You can’t claim equality is important when you don’t take the time to stop, listen, learn, and act.

    The focus is on PR and there is an unrealistic focus on scale. Scale will follow when people can make intentional moves to bring people in. Those people will then refer their contacts. People will see diverse candidates joining and will want to follow. If equality were quick and easy all of these companies would be showing incredible numbers. Instead, there is a lot of talk and waste. Middle managers talk about equality and diversity while still packing their teams with people that look just like them. People flying here and there blowing the budget on expensive programs instead of being allies to people at the company right here and now that need support.

    The same goes for public-facing events. With all of the talk of no budget or headcount on a lot of teams. Why blow money on a fancy awards ceremony when the program isn't even one year old? (Google "Salesforce Equality Awards" and you'll find it.) You get great PR, get to expense a trip, get pictures with some influential people, pat yourselves on the back about how progressive you are, have a fancy and expensive party, and reward privileged people with an award. What you’re really doing blowing money that could be used to make a real difference by hiring people who’d shift the needle. Put that money to teams where they can aggressively pursue and hire diverse candidates and pay them a competitive wage. Build an incentive into the system: refer diverse candidates and get a bonus if they’re hired. Hold managers accountable when they pass over qualified diverse candidates.

    Right now, what I'm seeing is lots of great PR, feel good moments, and no real moves shift the numbers.

    Other points:

    HR is pretty awful. Getting through a recruiting cycle takes forever in many cases: tons of candidates and lots of work for the recruiting team coupled with hiring managers and teams that don’t make moving the candidate through the pipeline a real priority. As a result, you have candidates languishing for weeks.

    How they handle issues around budget and headcount is awful. Lots of last minute decision making and lots of demands without the matching budget so a lot of stress.

    How they deal with contractors is the antithesis of the Ohana culture. They should really rethink and fix how they work with them.

    Advice to Management

    I write this because I care. I hope that they actually read it, take it seriously, and fix things now. This is an important moment for Salesforce.

    I’m rooting for the company, and I hope to find a team where mismanagement, hypocrisy, and waste are at a minimum. Until then I realize how good I’ve got it, but, shake things up and fix it or else it’s going to get worse. It’s sad seeing a company that’s so magical lose a lot of what makes it great.

    Salesforce Response

    Apr 25, 2017 – EVP, Global Employee Success

    Thank you for this detailed feedback. There are a lot of important points in your review, and I would love to meet with you to discuss your experiences in person. If you are open to it, please reach ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Best place I have worked at so far"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good pay with great benefits. The 1-1-1 model of giving back and the company culture are awesome!

    Fast paced movement with lots of interesting features to work on. Also there are lots of resources such as internal trainings, trialHead etc to learn new things.

    Management team is very supportive and really care about employee's success and career growth.

    Cons

    Can't think of any at this moment.


  6. "Great place to work as a new grad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Salesforce (Less than a year)

    Pros

    One of the most innovative companies to work for.
    Great culture driven by the Aloha Culture

    Cons

    Too huge. Lots of bureaucratic things going on.
    Product managers constantly changes prioritization

    Advice to Management

    Keep it together


  7. "No doubt why it is easily chosen to be one of the best companies to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Software Engineer in San Francisco, CA
    Former Intern - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Salesforce as an intern (Less than a year)

    Pros

    - Culture: despite working in a big corporate company, you feel like working in a startup company in a good way. Your team really feels like an Ohana(family), at least it did for me. No meeting Thursday lets you focus on your work either at home or cafe or in the office without any meeting.
    - Work/Life balance: you will have time for you and your family
    - Flexible work: as long as you get your work done, no one cares what time you get to work, what time you leave and where you work.
    - Great mentor and a real meaningful project that allows an intern to experience working from the beginning to the end

    Cons

    For an internship, I cannot ask for any better.
    Lunch is not officially provided, although you can get them via Free Lunch Group that shares left over catering food.

    Advice to Management

    I do not have much to say about management because it was only 4 months internship.


  8. Helpful (7)

    "Great company with some terrible senior leaders"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in San Francisco, CA
    Former Employee - Senior Director in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Salesforce full-time (More than 3 years)

    Pros

    Company values and commitment to giving back to the community. There are many well-meaning and passionate leaders who support and enable a corporate positive and enlightened corporate culture. There are several departments that truly embody the wonderful aspects of the company, collaboration, work/life balance, philanthropy, employee development, and innovation. The company has a good perspective on reasonable employee amenities, providing a good work environment without creating an entitled workforce. The benefits and compensation are average for the industry.

    Cons

    Bad managers thrive creating terrible and deep differences between departments and culture.
    Extremely difficult for an employee to seek help or remediation from bad situations - "star" executives trump any negativity surrounding them.
    No performance management process which leads to discretionary and highly subjective annual reward and comp process.
    No long term plan and huge disconnects between finance, real estate, and business groups.
    Rapid employee growth without thought leading to high OpEx and zero profit.

    Advice to Management

    Start to operate like a real company in the real world and the first step is an in-depth and critical self-reflective exercise. Limit growth. The number of employees to revenue ratio does not work any longer.


  9. Helpful (1)

    "Senior Manager, Product Marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Marketing Manager in San Francisco, CA
    Current Employee - Senior Product Marketing Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Salesforce full-time (Less than a year)

    Pros

    Amazing company and amazing team. All of the resources you could imagine are at your fingertips. 111 model is top down priority. Benioff is great!

    Cons

    Take at least 6-9 months to truly understand your role and key people -- which can make your first few months frustrating.

    Advice to Management

    Keep it up!


  10. Helpful (1)

    "Recruiting coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiting Coordinator in San Francisco, CA
    Current Employee - Recruiting Coordinator in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Salesforce full-time (Less than a year)

    Pros

    Incredibly organized with collective efforts from team and management to set you up for success on day 1. The company is visionary, and is very focused on helping their employees flourish professionally. Very talented and motivated people.

    Cons

    Can't think of a thing off the top of my head. They've championed the pain points that affect other companies.

    Advice to Management

    Keep being awesome!


  11. Helpful (2)

    "A lot to like, and a lot not to like"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director, Product Marketing in San Francisco, CA
    Former Employee - Senior Director, Product Marketing in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Salesforce full-time (More than a year)

    Pros

    Salesforce really is on the upswing -- it has numerous systematic advantages over older competitors like Oracle and SAP. "Born cloud" really does matter, and it shows in the growth of the business. With success comes excellent, top of market compensation, top-notch offices, great systems and support to do your job well.

    Cons

    Salesforce is surprisingly political, especially when you consider how the brand is fun and there's a genuine "do good" ethos of philanthropy at the company. Salesforce attracts high performers, which is great in many ways but also leads to a very "type A" aggressive, win-at-all-cost environment. Add on top of that the fact that Marc likes to make multiple bets and encourage internal competition (it's why there are two customer service products that sometimes directly compete, two salesforce automation products, etc.). So you end up with a workplace culture that, while exceedingly positive and gracious on the surface, is actually quite cut-throat and reliant on personal connections over merit.

    I saw multiple examples of mid-level managers making decisions based on what would most impress the boss over what was best for the company, let alone the customer. There's an obsession with BSOs (Big Shiny Objects) that cost a fortune and have little impact on the business but can be touted internally in presentations to leadership.

    Advice to Management

    Try to judge the success of projects not on how cool/innovative/novel they are, but on real business impact, starting with how they make customers' lives better. Insist on having metrics and defined goals at the start of every major project, and judge those projects on whether or not they hit the metrics.


Showing 965 of 3,023 reviews
Reset Filters