Sallie Mae Customer Service Representative Reviews | Glassdoor

Sallie Mae Customer Service Representative Reviews

Updated May 18, 2019

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2.8
0%
Recommend to a Friend
2%
Approve of CEO
Sallie Mae Chairman & CEO Raymond J Quinlan
Raymond J Quinlan
4 Ratings
  1. "Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lynn Haven, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sallie Mae full-time for more than 3 years

    Pros

    Company Stock Options, opportunities to advance, nice working environment.

    Cons

    Can't really think of any.

    Continue reading
    Sallie Mae2019-05-18
  2. "5 Years of My Life I'll Never Get Back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Wilkes-Barre, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sallie Mae full-time for more than 5 years

    Pros

    Most employees (entry level) were honest, dedicated, and hard-working people.

    Cons

    Management was chaotic, treated ground-level employees like dirt. Little or no chance for advancement. Shifts could be changed at any moment without warning. Terrible salary. Turnover was very high. Most people quit after 3 years.

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    Sallie Mae2019-05-16
  3. "Clueless managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Customer Service Representative 
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Sallie Mae full-time for more than 5 years

    Pros

    The pay is fair for entry

    Cons

    Managers hardly knew anything .

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    Sallie Mae2019-03-16
  4. Helpful (2)

    "Customer Care Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Newark, DE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sallie Mae full-time for less than a year

    Pros

    Benefits and pay are decent Easy to hit monthly bonus You can start accruing PTO day 1, but you won’t even get enough in a month for 1 full day off if you work 10 hour shifts

    Cons

    The customer care advisor job is okay for someone who doesn’t have a lot of experience or doesn’t have a degree The daily job is draining its 10 hours of assisting customers who are usually disrespectful and want to take their frustration out on you. You’re just constantly waiting for the next phone call to come through, it’s very boring and monotonous Management is not well educated on product knowledge Other advisors make mistakes and then it gets put on someone else to clean up Customers are disrespectful and rude Lack of organization, no communication between depts Very easy to make mistakes and get punished for it, very unclear on what qualifies as an error and what levels each error could be No sick time, if you’re sick and call out you’re going to get an occurrence and they are also going to use your PTO Not flexible and not understanding when uncontrollable situations come up Work all holidays and weekends

    Sallie Mae2019-01-20
  5. "Client Service Representative"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Customer Service Representative in Grandview, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sallie Mae full-time for more than a year

    Pros

    Good company regulations and salaries

    Cons

    They closed my department and relocated in another state

    Continue reading
    Sallie Mae2016-11-17
  6. Helpful (2)

    "Don't unless you have to."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Killeen, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Sallie Mae full-time for more than 3 years

    Pros

    It was a job that did pay money.

    Cons

    Poor pay, long hours, mandatory overtime. Whether you're a borrower or an employee, they own you. Oh, and you get to suggestive sell things like insurance.

    Sallie Mae2016-04-23
  7. "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Newark, DE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sallie Mae full-time for more than 10 years

    Pros

    Great job to learn new skills ,good training class

    Cons

    Excessive employee turnover

    Sallie Mae2014-07-22
  8. "Ok, good training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Killeen, TX
    Recommends
    No opinion of CEO

    I worked at Sallie Mae full-time for less than a year

    Pros

    Supportive and understanding management. They encourage employees constantly through awards, gifts, and recognition. They provide really helpful training and ensure that representatives are ready to interact with customers.

    Cons

    It was stressful dealing with disgruntled customers upset about having to pay their loans and upset that they were approved for the loans in the first place.

    Sallie Mae2014-07-07
  9. "Can be rewarding if you have the right mindset."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Indianapolis, IN
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Sallie Mae full-time for more than 3 years

    Pros

    Opportunities for advancement and overtime hours. Performance based compensation.

    Cons

    Low base pay. You must work several overtime hours to make the compensation worthwhile.

    Sallie Mae2014-06-04
  10. Helpful (1)

    "too much favoritism and not enough regularity. Supervisors too inexperienced for job descriptions."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Muncie, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sallie Mae full-time for more than a year

    Pros

    bonuses were ok when done fairly

    Cons

    too strict work environment, not consistent with policies, supervisors gossip too much.

    Continue reading
    Sallie Mae2014-04-22
Found 21 reviews