Sallie Mae Customer Service Representative Reviews | Glassdoor

Sallie Mae Customer Service Representative ' Reviews

Updated May 18, 2019

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2.8
0%
Recommend to a Friend
2%
Approve of CEO
Sallie Mae Chairman & CEO Raymond J Quinlan
Raymond J Quinlan
4 Ratings
  1. Helpful (1)

    "Very impersonal"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Customer Service Representative in Wilkes-Barre, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sallie Mae full-time for more than a year

    Pros

    The benefits are very good. There are a number of interesting and enjoyable outside activities during the months based on the season. Nice office space and work areas, break rooms and restrooms are clean

    Cons

    Very impersonal atmosphere, the job itself does not allow for much interaction between co-workers. Breaks and lunch times are closely monitored and adherence is strictly enforced. Very stressful at times and pay scale for new hires is low for amount of information you are required to retain in order to help customers

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    Sallie Mae2014-03-13
  2. "it was ok but not great place to work. they hire and fire"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Nanticoke, PA
    Disapproves of CEO

    I worked at Sallie Mae full-time for less than a year

    Pros

    the starting pay was good

    Cons

    very strict guidlines of phone times.

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    Sallie Mae2014-03-07
  3. "Sallie Mae helped me to gain more customer service experience, but failed to make me feel like I was valued."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fishers, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sallie Mae full-time for less than a year

    Pros

    They do give monthly bonuses if you meet your goal and they will help you pay for tuition if it directly relates to something they can use. They offered lots of overtime as well.

    Cons

    It is very hard to move up. Contrary to belief, many of the customer service reps and collectors have degrees and are hoping to gain a different position in the future; however the opportunities are not there. They don't give very fair breaks and it's really hard to make a suggestion because they don't listen to it much.

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    Sallie Mae2014-01-27
  4. "Great place to work for new college grads."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lynn Haven, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sallie Mae full-time for more than a year

    Pros

    Great job to learn new skill sets. Open communication. Clean work environment. Flexible work hours. Paid leave. Plenty of parking. Fitness gym. Paid vacation. Good benefits.

    Cons

    Excessive employee turnover. Small shift differential pay for working flexible shifts. No vacation time within first 6 months of employment. Most benefits will not kick in until after one year of employment.

    Sallie Mae2013-12-12
  5. "be ready to use words that work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative in Wilkes Barre, PA
    Recommends
    No opinion of CEO

    I have been working at Sallie Mae

    Pros

    the training classes they give really are going to be foundation to be a top seller. take it seriously if you want any chance to win

    Cons

    sometimes it can get real boring if its a slow day and no one is calling in on the phones

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    Sallie Mae2010-11-12
  6. "Very Stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative in Killeen, TX
    Doesn't Recommend
    No opinion of CEO

    I worked at Sallie Mae

    Pros

    get to know how the educational loans work, as far as payments, how to postpone payments if neeeded.

    Cons

    was a very stressful enviorment. they tell you they will work with certain situations when it comes time to there is nothing that can be done. Also some of the sups seem not to care to much about what is going on, you can count on people knowing your business if you tell something personal to certain sups..

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    Sallie Mae2010-07-02
  7. "Learn the business and then move on"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative 
    Doesn't Recommend
    No opinion of CEO

    I worked at Sallie Mae

    Pros

    It was a good place to work if you wanted to learn the business they usually gave paid training for every position, also if you're strapped for income because it was easy to be hired as a seasonal.

    Cons

    What didn't like was being hired as a seasonal employee, I understand why did this because it gave you opportunity to learn the business, without them having to pay you benefits right away which saved them income. But it didn't make sense to let someone go when you have already spent the money to train them, and then call them back again if they didn't become a permanent staff and spend the money again to train them. The pay also wasn't comparable with what other companies who were in the same industry were offering.

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    Sallie Mae2009-02-17
  8. "Good place to start in a professional work place"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative in Killeen, TX
    Recommends
    No opinion of CEO

    I worked at Sallie Mae

    Pros

    Good professional work environment, onsite gym and cafeteria. very supportive of education as long as it does not interfer with work. Lots of employer sponsored moral type events. They do hire seasonal employees so its a good job for a college student. Pay was decent as seasonal. $10 hr.

    Cons

    Its a call center so it can be unpredictable work hours. Shift bids based on attendance and performace which can be downside if you are a newbie. Most people are locked to set hours for 6 month periods of time until next shift bid which is done based on attendance, performance and ranking with peers.

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    Sallie Mae2009-01-15
  9. "Too demanding during peak season..."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative in Killeen, TX
    No opinion of CEO

    I worked at Sallie Mae

    Pros

    You are doing relatively easy work, and your job tasks are demonstrated repeatedly during several weeks of paid training (instructor performs the tasks, students pay attention and are then able to perform the same tasks on their own classroom computers in a demo version of the computer system used. You receive (sometimes weekly/sometimes biweekly) constant feedback on your performance and the calls you've taken. There is an on site cafeteria that is easily accessible and is also affordable. It's seasonal work, but if you perform well enough, you may be hired as a permanent employment at the end of your term.

    Cons

    You're expected to work lots of overtime during the peak season-- it is voluntary at first, but if enough people do not volunteer then employees are forced to work overtime. The job can get boring, as you're at your desk all day long taking calls, but you somewhat realize that when you take the job. Also, irate callers are always a pain-- for example if someone angry and upset calls because they have a late fee and want you to waive it, and you tell them late fees won't be waived as you're instructed to do, they demand to speak with a manager and, of course they get their fees waived and feel like they've "won."

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    Sallie Mae2008-10-04
  10. "Would be great with a little less micro-managing...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Sallie Mae full-time for more than a year

    Pros

    - Pay was great for a call center job - My supervisor was great - Nice co-workers

    Cons

    - During peak season, the micro-managing from the upper tier of management at the call center got pretty annoying - Upper management in the servicing department couldn't seem to decide how they wanted everything to be organized - Mandatory overtime during peak season - A lot of turnover in the call center, but not outside of it, so it's hard to move elsewhere or up in the company

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    Sallie Mae2012-06-21

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