Sallie Mae Reviews | Glassdoor

Sallie Mae Reviews

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Found 296 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
67%
Recommend to a Friend
91%
Approve of CEO
Sallie Mae CEO Raymond J Quinlan
Raymond J Quinlan
44 Ratings
Pros
  • "flexibility, work/life balance, compensation are found in this workplace(in 15 reviews)

  • "Good benefits, easygoing and respectful atmosphere, yearly salary increases, and a lot of holiday pay(in 20 reviews)

Cons
  • "Long hours, poor work-life balance, commission based, favoritism(in 12 reviews)

  • "Work life balance can be a struggle depending on what your responsibilities are at the time of employment(in 6 reviews)

More Pros and Cons
  1. "Great experience"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Fraud Prevention Associate in New Castle, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sallie Mae for more than a year

    Pros

    Work along passionate individuals who care about your growth and development

    Cons

    limited office locations to work at Typical hours

  2. "Solid Company"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sallie Mae full-time for more than 6 years

    Pros

    Good people, work is interesting and good pay + bonus is reliable

    Cons

    Too many org changes

  3. "Clueless managers"

    StarStarStarStarStar
    • Overall
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Customer Service Representative 
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Sallie Mae full-time for more than 6 years

    Pros

    The pay is fair for entry

    Cons

    Managers hardly knew anything .

    Advice to Management

    I would recommend hiring people that deserve the job. Some of the people that are team leads don’t know anything about problem solving .

  4. "Good"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Collector I 
    Recommends
    Disapproves of CEO

    I worked at Sallie Mae full-time for more than 2 years

    Pros

    The bonus structure is amazing and there is unlimited overtime. Opportunities for advancement normally occur every few months or so.

    Cons

    You will work long hours frequently. The work culture at Sallie Mae is poor and filled with drama. High micromanagement. Shady management.

  5. "Changed my life"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collector in Newark, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sallie Mae full-time for more than 6 years

    Pros

    The bonuses is the best part.

    Cons

    If you don’t hit your bonus you feel like your on a chopping block The mandatory OT WE ARE UNABLE TO MAX OUT IN BONUS AS OUTLINED IN OUR PAYOUT STRUCTURE

  6. "Customer Care Advisor"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Newark, DE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sallie Mae full-time for more than a year

    Pros

    Benefits and pay are decent Easy to hit monthly bonus You can start accruing PTO day 1, but you won’t even get enough in a month for 1 full day off if you work 10 hour shifts

    Cons

    The customer care advisor job is okay for someone who doesn’t have a lot of experience or doesn’t have a degree The daily job is draining its 10 hours of assisting customers who are usually disrespectful and want to take their frustration out on you. You’re just constantly waiting for the next phone call to come through, it’s very boring and monotonous Management is not well educated on product knowledge Other advisors...

    Show More
  7. "Collector"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at Sallie Mae full-time

      Pros

      Good Money lots of available over time

      Cons

      Petty rules and favoritism with management

    • "Just Ok"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 

      I have been working at Sallie Mae full-time

      Pros

      It is a full time job that is about it

      Cons

      Lack of management and communication

    • "Great Place to work"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Disapproves of CEO

      I have been working at Sallie Mae full-time

      Pros

      flexibility, work/life balance, compensation are found in this workplace

      Cons

      Great place to work, period

    • "Loan Specialist"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Loan Servicing Specialist in Newark, DE
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Sallie Mae full-time for more than 4 years

      Pros

      benefits pay opportunities flexibility employees

      Cons

      schedules service levels managers work

      Advice to Management

      care more for the people

    Found 296 reviews