Sallie Mae Reviews

Updated Jul 1, 2020

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3.1
56%
Recommend to a Friend
0%
Approve of CEO
Sallie Mae CEO Jonathan Witter
Jonathan Witter
1 Rating
Pros
Cons
  • "long hours, early am calls or overnight problem resolutions(in 15 reviews)

  • "Operations Upper Management doesn't let leaders lead(in 11 reviews)

More Pros and Cons
  1. Featured Review

    "Great place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Indianapolis, IN
    Recommends
    Approves of CEO

    I have been working at Sallie Mae full-time for more than 10 years

    Pros

    Excellent IT management Promotional opportunities Educational advancement supported Personal investment in employees Great benefits

    Cons

    Nothing avoidable, goes along with IT...long hours, early am calls or overnight problem resolutions. Not really a "con", but should be expected within IT.

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    Sallie Mae Response

    November 12, 2019Talent Acquisition Coordinator

    Thank you for taking the time to share your comments and congratulations on your 10 plus years of employment here at Sallie Mae! Thank for you continuing to be a part of the team!

  2. "Great Company to Intern with"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Intern 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sallie Mae full-time for less than a year

    Pros

    Great company culture and a group of people who wanted to see me learn and grow professionally. Worked on a variety of projects and no day was ever the same. Learned a lot and had exposure to some of the firm's leadership which was a huge plus.

    Cons

    Having no return offer process in place was a bummer. In addition, I wish there were more team projects among interns.

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    Sallie Mae Response

    November 12, 2019Talent Acquisition Coordinator

    Thank you for taking the time to share your feedback. We are happy that you were able to participate in our internship program. Our commitment to customer service is for our external customers as well as our employee's. We appreciate your suggestions as we are always looking for ways to improve our internship program, thanks again!

  3. "Customer Service Review"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook

    I worked at Sallie Mae full-time for more than a year

    Pros

    Pay. Opportunity to learn about loans.

    Cons

    Management. Requirements are always changing for bonuses which makes it hard to receive. Bad company policies that makes it difficult to assist the customers.

  4. "Review"

    2.0
    Current Employee - Customer Service Representative in Indianapolis, IN

    I have been working at Sallie Mae full-time

    Pros

    Benefits/ time off/ coworkers/ balance

    Cons

    Drama Within the environment they do too much

  5. "Upper Level Management"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Sallie Mae full-time for more than a year

    Pros

    Great company, Pays well, Good schedule Overall it’s a good company. “It’s a case of one bad apple causing the barrel to be bad”

    Cons

    Upper level management allows/supports some mid level managers to discriminate regarding age, sex and race. They are fully aware that this manager has had and currently has issues with employees age, sex and race; while they do nothing to address these issues. Upper level managers are aware that specific managers have there own personal issues and they act as if they are afraid to say anything. They have allowed one particular manager to grow as a cancer within the organization. There has been multiple complaints and allegations about this manager. Agents have requested team changes to get away from this manager and it is consistently look over or swept under the rug.

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  6. "First time experiencing Wrongful termination"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Collector in Newark, DE

    I worked at Sallie Mae part-time for less than a year

    Pros

    Potential Bonuses, Able to accrue PTO

    Cons

    No type of benefits for PT employees. No OT and the bonuses were weak! All the managers are on one accord and has a “I’m right your wrong” mentality. I got fired for what they call a “No call no show”. HOWEVER, the days that I was absent I properly used the call out line; WITH PROOF of doing so still did not want to see my proof or consider it. Instead fired me with no warning, no write-up or anything.

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  7. "Terrible"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Collector in Bear, DE
    Doesn't Recommend
    Negative Outlook

    I worked at Sallie Mae full-time for less than a year

    Pros

    Benefits Food Breaks Gym Poop

    Cons

    Very poor management that’s all

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  8. "MANAGEMENT NEEDS MAJOR IMPROVMENT"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collections Department But Not A Collector in New Castle, DE
    Recommends
    Approves of CEO

    I have been working at Sallie Mae full-time for more than 5 years

    Pros

    great pay! schedule is alright, unlimited overtime.id only recommend bc of the unlimted OT and the salaries are great for people who don't have college degrees

    Cons

    favoritism for promotions,its about who you know who who you are having a sexual relationship with .promotions go to people who know other people in higher places and the folks being promoted in collections 90% are unqualified and get picked over people who are qualified . promotions not fair. HUMAN RESOURCES is a joke...it needs to be outsourced.....to people who wont be biased and unfair.

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  9. "Does not care about employees"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collections Specialist in Newark, DE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sallie Mae full-time for more than 5 years

    Pros

    Good pay if you hit monthly goals

    Cons

    You are just a number, not a person.

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  10. "Summer Associate"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Intern - Hourly in Newark, DE

    I worked at Sallie Mae full-time

    Pros

    Helps gain business experience

    Cons

    A lot of Tedious work

Found 336 reviews