Sallie Mae Reviews | Glassdoor

Sallie Mae Reviews

Updated February 13, 2017
36 reviews

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Sallie Mae Chairman & CEO Raymond J Quinlan
Raymond J Quinlan
2 Ratings

36 Employee Reviews

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Pros
  • Good benefits, easygoing and respectful atmosphere, yearly salary increases, and a lot of holiday pay (in 19 reviews)

  • There are great people everywhere (in 17 reviews)

Cons
  • Poor pay, long hours, mandatory overtime (in 9 reviews)

  • Operations Upper Management doesn't let leaders lead (in 9 reviews)

More Pros and Cons

  1. "Collections"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae full-time

    Pros

    Bonus driven, overtime, and terrific benefits

    Cons

    Bonus driven, poor management, and awful hours


  2. "Think twice before you accept your offer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilmington, DE
    Current Employee - Anonymous Employee in Wilmington, DE
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Sallie Mae (More than 3 years)

    Pros

    Sallie Mae has a beautiful campus

    Cons

    Operations Management knows who they are going to hire internally before they post positions
    Operations Management is quick to judge and use perception
    There is to much work and not enough people in Operations
    People are stuck in their roles for years before possibly moving up
    Operations Management plays favorites
    You work for a student loan company but your degrees and certifications are not acknowledged
    Operations Upper Management doesn't let leaders lead
    Management is afraid to make decisions on the fly, everything requires a meeting and takes days/weeks for a response.
    There computer systems are horrible. Everyday there's some type of computer issue that requires the help desk.
    Agents need to be logged into15 systems to complete one call. This has to change.

    Advice to Management

    There needs to be Sallie Mae management values followed by each supervisor, manager, directors, sr. directors and up.

  3. "Collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Promess of a healthy bonuses

    Cons

    You never get it.


  4. "Micromanaged and inexperienced managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Worked with a lot of great people and the company does seem to promote a great deal from within.

    Cons

    Sallie Mae has two time management systems and employees had to clock in & out every time we left their desks. One time management system was for payroll and the other was to measure productivity. Personally, I felt micromanaged and unappreciated. Also, Loan Servicing Dept had a young amateurish female management team that were catty and played favorites. The trainers in particular were unprofessional.

    Advice to Management

    Need to consider education and managerial experience when promoting individuals.


  5. "Unwilling to provide"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Coatesville, PA
    Former Employee - Anonymous Employee in Coatesville, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sallie Mae (More than a year)

    Pros

    Good people but willing to do anything to advance (you'll find those people anywhere)

    Cons

    no work life balance / lack of staff resource


  6. Helpful (1)

    "Don't unless you have to."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Killeen, TX
    Former Employee - Customer Service Representative in Killeen, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Sallie Mae full-time (More than 3 years)

    Pros

    It was a job that did pay money.

    Cons

    Poor pay, long hours, mandatory overtime. Whether you're a borrower or an employee, they own you. Oh, and you get to suggestive sell things like insurance.


  7. Helpful (2)

    "Avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Sallie Mae full-time

    Pros

    The co workers are friendly

    Cons

    Fickle, feckless upper management, things change every few weeks, Sick days count as PTO

  8. "Sallie Mae"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    This was several years ago during the financial crisis, perhaps now things have changed.

    Cons

    low pay, no job security.

    Advice to Management

    Provide higher pay, more growth, develop employees, provide job security.


  9. "Various tasks from profitability and financial analyst to programming needed information."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Interaction with internal and external clients.

    Cons

    All jobs have cons but you make best of them and stay focused.

    Advice to Management

    Have willingness to listen.


  10. Helpful (2)

    "Their reputation exists for a reason"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector I in Fishers, IN
    Former Employee - Collector I in Fishers, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sallie Mae full-time (Less than a year)

    Pros

    I am racking my brain trying to think of an positives about Sallie Mae as a workplace and not one will come to mind.

    Cons

    Unprofessional managers, incredibly low pay, constant calls, "bonus" is unobtainable, no upward mobility, there's a reason building security is so tight. Promotions in collections will never happen because the managers will sabotage you so they don't have to get back on the phones. I left after a few months because the management was so horrible.

    Advice to Management

    Just stop. You suck at your jobs, all of you. I've worked in many call centers and this has the most incompetent management system I've ever witnessed.


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