Sallie Mae Reviews | Glassdoor

Sallie Mae Reviews

Updated April 21, 2017
255 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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Sallie Mae Chairman & CEO Raymond J Quinlan
Raymond J Quinlan
22 Ratings

255 Employee Reviews

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Pros
  • Great people, flexible with vacations, understand work/life balance (in 14 reviews)

  • Good benefits, easygoing and respectful atmosphere, yearly salary increases, and a lot of holiday pay (in 19 reviews)

Cons
  • You work for a student loan company but your degrees and certifications are not acknowledged (in 11 reviews)

  • Poor pay, long hours, mandatory overtime (in 9 reviews)

More Pros and Cons

  1. Featured Review

    "Great Leadership, Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newark, DE
    Former Employee - Anonymous Employee in Newark, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sallie Mae full-time (More than 5 years)

    Pros

    Leadership is outstanding
    Company Values are meaningful and sustainable
    Great product backed by strong organization, compliance and management discipline
    The work environment was excellent in every way

    Cons

    More opportunities for growth would make the company even better.


  2. Helpful (1)

    "Meh"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CRS in Indianapolis, IN
    Current Employee - CRS in Indianapolis, IN
    Disapproves of CEO

    Pros

    freedom of not having someone micro manage and good training and pay is ok, benefits are decent good mix of people.

    Cons

    Its like High School sometimes, people gossiping , and the fact that you are monitored like a hawk it can feel a little uneasy.

    Advice to Management

    pay us more, this is not a 11,12 hour job really its not. They ask a lot out of you with call times and accounts worked its a lot.


  3. "Good Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Agent in Fishers, IN
    Former Employee - Customer Care Agent in Fishers, IN
    Recommends
    Approves of CEO

    Pros

    The salary is fair for the position. Most positions have weekends off and the latest shift end time is 9 pm. Also, this location had several conveniences on-site, such as a store and a buffet-style cafeteria.

    Cons

    As anyone who has ever worked at a call center knows, the call center life can become very redundant as the day to day is the same.

    Advice to Management

    Spend more time with agents and less time hiding behind the desk. The only complaint that I have about my experience at Sallie Mae is that the supervisors did not spend much time with their agents.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Sallie Mae - Good place!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Staff in Fishers, IN
    Current Employee - IT Staff in Fishers, IN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sallie Mae full-time (More than 8 years)

    Pros

    Sallie Mae offers a great work environment with lots of great people. People are the best part of Sallie Mae as we all try to provide the best service internally and externally to our customers. People come and go to the company and, regarding those that leave, the grass is not always greener elsewhere and some would like to come back. The company is constantly adjusting course to move in the most productive direction for our customers and investors. We promote responsibility to our student borrowers with a 1-2-3 approach: free money, government money, then private money.

    Cons

    The regulatory risk is the overarching con to this company or industry in general. It is in the news a lot lately. Sallie Mae appears to run a lean IT shop by controlling expenses.

    Advice to Management

    Continue to keep the employees informed as you are currently doing. It helps knowing that we are all working toward the same goals.


  6. "Nice place to work as a young man."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newark, DE
    Current Employee - Anonymous Employee in Newark, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sallie Mae part-time (More than a year)

    Pros

    Clean building and a good cafiteria.

    Cons

    Late hours and small parking lot.


  7. "The best company I have ever worked for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector in Las Vegas, NV
    Former Employee - Collector in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sallie Mae full-time (More than 5 years)

    Pros

    Great salary, big bonuses, lots of overtime available, promote from within, tuition reimbursement, affordable health benefits, lots of contests, recognize hardworking employees, many locations throughout the US, management was decent, They will invest in training you.

    Cons

    Long hours, customers can be difficult to deal with, company has questionable underwriting guidelines that make recovery more difficult, HR is very unprofessional, company will try to influence your political opinion.

    Advice to Management

    come back to Las Vegas!


  8. "great company with generous rewards"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Las Vegas, NV
    Former Employee - Account Manager in Las Vegas, NV
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Sallie Mae full-time (More than 3 years)

    Pros

    lots of activity while working made it great and challenging atmosphere

    Cons

    as with most collection companies there are those who would try to benefit from your own hard work

    Advice to Management

    listen to your employees


  9. "I love this job!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Specialist in Indianapolis, IN
    Current Employee - Collections Specialist in Indianapolis, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sallie Mae full-time (Less than a year)

    Pros

    Amazing management, from Team Leads to Supervisors to upper management. The starting pay is excellent, the monthly bonuses are great, they give retroactive overtime bonuses every quarter, and the top 10% of reps get to make their own schedule. Any 40 hours, coming and going as they please. Plus all the overtime you could reasonably ask for, lots of free snacks given out by supervisors, and when we as a company were the top servicer for the quarter, we were treated to an amazing Thanksgiving-style buffet. They really care about their employees and it shows.

    Cons

    You are required to work 4 hours of OT one Saturday morning each month. I don't have a problem with this personally, but I can understand how it wouldn't be looked upon favorably by some.

    Advice to Management

    Keep doing what you're doing! This is the best job I've ever had and it's all because of you!


  10. Helpful (1)

    "Interview and hiring process"

    Star Star Star Star Star
    Current Employee - Customer Resolutions Specialist in Wilkes-Barre, PA
    Current Employee - Customer Resolutions Specialist in Wilkes-Barre, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sallie Mae full-time (Less than a year)

    Pros

    good interview, background and drug test

    Cons

    time consuming, long waits for group interviews

    Advice to Management

    none negative soo far


  11. "Not much room for advancement."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sallie Mae full-time (More than a year)

    Pros

    great pay and insurance, easy job if you're good with computers and customer service

    Cons

    not much room for advancement

    Advice to Management

    do your job.


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