Sallie Mae Reviews | Glassdoor

Sallie Mae Reviews

Updated March 24, 2017
252 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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Sallie Mae Chairman & CEO Raymond J Quinlan
Raymond J Quinlan
18 Ratings

252 Employee Reviews

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Pros
  • Great people, flexible with vacations, understand work/life balance (in 14 reviews)

  • Good benefits, easygoing and respectful atmosphere, yearly salary increases, and a lot of holiday pay (in 19 reviews)

Cons
  • You work for a student loan company but your degrees and certifications are not acknowledged (in 11 reviews)

  • Poor pay, long hours, mandatory overtime (in 9 reviews)

More Pros and Cons

  1. Featured Review

    "Great Leadership, Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newark, DE
    Former Employee - Anonymous Employee in Newark, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sallie Mae full-time (More than 5 years)

    Pros

    Leadership is outstanding
    Company Values are meaningful and sustainable
    Great product backed by strong organization, compliance and management discipline
    The work environment was excellent in every way

    Cons

    More opportunities for growth would make the company even better.


  2. "DON'T GO TO COLLEGE OR SHOULD I SAY STAY AWAY DO NOT GET LOANS FROM SALLIE MAE."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PCO in Wilkes Barre, PA
    Current Employee - PCO in Wilkes Barre, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    a paycheck. you work independently

    Cons

    The company robs the students. I cannot sit there and honestly sell. I have a concious and these kids are starting out with 20,000 in student loans and when they graduate their student loan bill is 40,000 in interest. this is just an example the interest is robbery.

    Advice to Management

    stop spending so much time going outside for a cidgerette when 5 employees walked,out in 4 days. the mgmt stick together among them selves . It is a call center!!! you can't trust anyone and they will stab you in the back if you turned to fast. I am sure i am leaving next i am just miserable there. TOO MANY CHANGES TOO FAST


  3. Helpful (1)

    "Sallie Mae was great workplace. Now people look forward to getting fired."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Unit Manager in Wilkes Barre, PA
    Current Employee - Unit Manager in Wilkes Barre, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The company used to be great. Benefits, stock options, dynamic job.

    Cons

    Now the company is sliding into a pit. The current moral level at the company is horrid. Due to layoffs Fridays at Sallie Mae are like waiting for the headsmans ax. Most people are only staying at the company in hopes of getting a severance package.

    Advice to Management

    Quit looking at the bottom line and not at your people. If your people are happy and on board, the bottom line will follow. The company has lost it's goals. Providing students with loans has become secondary to making money for management. Employees are only doing enough work to survive, never to advance in any way. You need to change or die.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Sinking Ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Reston, VA
    Current Employee - Financial Analyst in Reston, VA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There are no good reasons right now.

    Cons

    The current CEO wants to cut expenses and sell the company as soon as he can. There is no planning for the future, absolutely no employee development, and irrational product development. Along with the constant series of layoffs, it is a dismal place to work.

    Sallie Mae is currently going through the process of reducing employee benefits and freezing salaries. At the same time, the CEO and the friends he has just brought over from MBNA have record compensation packages.

    Advice to Management

    Focus on creating a good product (in this case appropriately priced loans), not on large deals, going private, and other distractions. You can't have the latter without the former.


  6. "was well compensated but not enough to deal with poor management."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    Solid base pay and benefits

    Cons

    Once things started going badly in the student loan industry, the best of the management team left or was fired. The remaining leadership did very little to foster teamwork between selling teams or salvage morale as sales were lost.

    Advice to Management

    look at your management team and get rid of the good ole boys and girls


  7. Helpful (1)

    "Look somewhere else!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Killeen, TX
    Former Employee - Anonymous Employee in Killeen, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    If you have no other offers, then, it's a job.

    Cons

    Poor management - it all goes downhill from there!

    Advice to Management

    Listen to your employees and show them respect. You reap what you sow and treating people poorly only gives you poor workers.


  8. "Always waiting to get severed."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in Fishers, IN
    Former Employee - Sales Executive in Fishers, IN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There are no good reasons

    Cons

    If you do well and make more money you will be severed

    Advice to Management

    Get new managers


  9. Helpful (1)

    "Awful company to work from from top to bottom"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Marketing Manager in Newark, DE
    Former Employee - Web Marketing Manager in Newark, DE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sallie Mae full-time (Less than a year)

    Pros

    Compensation
    average benefits
    onsite gym
    Ok middle management teams
    uPromise

    Cons

    Senior Management
    Management
    Poor Strategy
    non competitive product
    Poor Branding

    Advice to Management

    Sell to an experienced firm


  10. Helpful (1)

    "Drive by bosses"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newark, DE
    Former Employee - Anonymous Employee in Newark, DE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sallie Mae full-time (Less than a year)

    Pros

    Good cafeteria at Newark building.

    Cons

    Three bosses pulling me into different meetings, dumping assignments without any planning, and expecting instantaneous results. People were rude and inconsiderate. I knew during the second half of my first day on the job that I had to get out. It was an insane asylum.

    Advice to Management

    Cruelty is not a management style. Try using critical judgment, and basic things like planning, supporting, communicating, and using logic in decision making.


  11. "Long way to go before they can compete with business office solutions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive
    Former Employee - Senior Account Executive
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sallie Mae full-time (More than a year)

    Pros

    Some good people in the field, keeping the Campus Solutions division from completely tanking

    Cons

    Technology infrastructure in serious need of major upgrades; known for poor customer service; bad planning by management team makes it hard to keep customers; lack of product upgrades; lots of unhappy customers; just an overall negative environment.

    Advice to Management

    Think about divesting business units that continue to drag down the company.



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