Sallie Mae Reviews | Glassdoor

Sallie Mae Reviews

Updated April 21, 2017
255 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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Approve of CEO
Sallie Mae Chairman & CEO Raymond J Quinlan
Raymond J Quinlan
22 Ratings

255 Employee Reviews

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Pros
  • Great people, flexible with vacations, understand work/life balance (in 14 reviews)

  • Good benefits, easygoing and respectful atmosphere, yearly salary increases, and a lot of holiday pay (in 19 reviews)

Cons
  • You work for a student loan company but your degrees and certifications are not acknowledged (in 11 reviews)

  • Poor pay, long hours, mandatory overtime (in 9 reviews)

More Pros and Cons

  1. Featured Review

    "Great Leadership, Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newark, DE
    Former Employee - Anonymous Employee in Newark, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sallie Mae full-time (More than 5 years)

    Pros

    Leadership is outstanding
    Company Values are meaningful and sustainable
    Great product backed by strong organization, compliance and management discipline
    The work environment was excellent in every way

    Cons

    More opportunities for growth would make the company even better.


  2. "Great for Growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newark, DE
    Former Employee - Anonymous Employee in Newark, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sallie Mae full-time (More than a year)

    Pros

    Perfect if you're young and looking for a company you can grow in, unlimited overtime

    Cons

    management, scheduling, nothing else I can immediately think of


  3. "Good Pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good Pay as a statistical modeler

    Cons

    bad management in modeling team


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Customer Care"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist
    Current Employee - Customer Service Specialist
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sallie Mae full-time (Less than a year)

    Pros

    Great People always willing to help you grow. Opportunities to learn and grow. High premium paid for ability to work well with others.

    Cons

    Often look hours and, at times, what seems to be arbitrary evaluations.

    Advice to Management

    Change focus from speedy service to greater client education to prevent increased callbacks and reduce future conflicts. Consider providing more refinancing options


  6. "Positive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Specialist
    Former Employee - Collections Specialist
    Recommends
    Positive Outlook

    I worked at Sallie Mae full-time (More than a year)

    Pros

    Bonuses
    Caring management
    Numerous raffles for prizes like tv's and kuerigs

    Cons

    Location is around high traffic
    Short breaks
    Night hours can be long


  7. "Sallie Mae Security"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Asset Protection Specialist in Newark, DE
    Current Employee - Asset Protection Specialist in Newark, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sallie Mae full-time (More than 5 years)

    Pros

    Good benefits, easygoing and respectful atmosphere, yearly salary increases, and a lot of holiday pay.

    Cons

    Small organizational ladder in my department.


  8. "Collections"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae full-time

    Pros

    Bonus driven, overtime, and terrific benefits

    Cons

    Bonus driven, poor management, and awful hours


  9. "Head of User Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great people
    Clear Process
    Talented developers
    Banking side the strongest

    Cons

    Company split
    Lack of product clarity
    Lac of focus
    Too little to late

    Advice to Management

    Focus on long term goals


  10. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae full-time

    Pros

    Good pay, lots of little benefits, a client-centric focus

    Cons

    Management is struggling to find areas of growth

    Advice to Management

    Stick with what you know.


  11. "Good company until Student Loan Bill ruined it."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Fishers, IN
    Former Employee - Marketing Manager in Fishers, IN
    No opinion of CEO

    I worked at Sallie Mae full-time (More than 8 years)

    Pros

    Flexible hours if you aren't in an hourly, call center position.
    Good salary and benefits
    Local office autonomy
    Bonus structure was good

    Cons

    Making decisions based on stockholders and not employees
    Too attached to stock price and not what the best decision was for the business

    Advice to Management

    Do what's right for customers and employees, not just for stockholders and Wall Street analysts. Keep taking care of employees.


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