Sallie Mae Reviews | Glassdoor

Sallie Mae Reviews

Updated March 24, 2017
252 reviews

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252 Employee Reviews

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Pros
  • Great people, flexible with vacations, understand work/life balance (in 14 reviews)

  • Good benefits, easygoing and respectful atmosphere, yearly salary increases, and a lot of holiday pay (in 19 reviews)

Cons
  • You work for a student loan company but your degrees and certifications are not acknowledged (in 11 reviews)

  • Poor pay, long hours, mandatory overtime (in 9 reviews)

More Pros and Cons

  1. "Micromanaged and inexperienced managers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Worked with a lot of great people and the company does seem to promote a great deal from within.

    Cons

    Sallie Mae has two time management systems and employees had to clock in & out every time we left their desks. One time management system was for payroll and the other was to measure productivity. Personally, I felt micromanaged and unappreciated. Also, Loan Servicing Dept had a young amateurish female management team that were catty and played favorites. The trainers in particular were unprofessional.

    Advice to Management

    Need to consider education and managerial experience when promoting individuals.


  2. "CSC - Servicing Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSC - Servicing Representative in Newark, DE
    Former Employee - CSC - Servicing Representative in Newark, DE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sallie Mae full-time (More than a year)

    Pros

    Beautiful, newly renovated building - no expensive spared. Relatively simple job and if you were in the right place at the right time (knew the right people), you could move up/out of the department as well as get promoted. They promote within.

    Cons

    Overly professional. Very stoic and impersonal atmosphere. Despite it being a smaller company, you feel like just another number. Really low company morale...specifically in that department. Very HIGH turn-over rate.

    Advice to Management

    Perk up...you spend more time at Sallie Mae than you do in the real world...so make the experience worth while. No one wants to work somewhere that they literally dread coming to.


  3. "Unwilling to provide"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Coatesville, PA
    Former Employee - Anonymous Employee in Coatesville, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sallie Mae (More than a year)

    Pros

    Good people but willing to do anything to advance (you'll find those people anywhere)

    Cons

    no work life balance / lack of staff resource


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "I enjoyed the job!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Specialist in Wilkes-Barre, PA
    Former Employee - Collections Specialist in Wilkes-Barre, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Sallie Mae full-time (Less than a year)

    Pros

    There is a potential for unlimited overtime, bonus incentives for exceeding goals, the training for the job was tremendous, I liked helping educate people so their credit was not affected long-term.

    Cons

    It was second shift, you felt restricted to your desk, some customers were over the top with their anger


  6. "work experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work. The office setting was casual, friendly, relaxed and open concept. The company cares about their employees and shows it with their great benefits.

    Cons

    Slow to move up in certain departments.


  7. "Bilingual Call Center Agent I"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Sallie Mae part-time

    Pros

    -In depth training regarding loans/forbearance/delinquency
    -Unlimited OT
    -Helps build multi-tasking skills

    Cons

    -Taxing on your eyes as you stare at a computer screen all day


  8. "Good Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Reston, VA
    Former Employee - Project Manager in Reston, VA
    Recommends

    I worked at Sallie Mae full-time (More than 3 years)

    Pros

    Great people to work with

    Cons

    no flexible work arrangements. Older managers.


  9. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newark, DE
    Former Employee - Anonymous Employee in Newark, DE
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Sallie Mae full-time (More than a year)

    Pros

    Project / team orientation to getting things done.

    Cons

    Company lacks long term strategic views. Private Student alone not likely to sustain company long term.

    Advice to Management

    Diversify into other Consumer related businesses that are not just Student and Campus related.


  10. "Vice President - Technology"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President - Technology in Newark, DE
    Former Employee - Vice President - Technology in Newark, DE
    Recommends
    Positive Outlook

    I worked at Sallie Mae full-time (More than 5 years)

    Pros

    Thirst for innovation, balanced with practical execution. Empowerment of team mates.

    Cons

    It's difficult to turn an ocean liner....


  11. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Campus Solutions Client Service Representative in Basehor, KS
    Former Employee - Campus Solutions Client Service Representative in Basehor, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sallie Mae full-time (More than a year)

    Pros

    People friendly, fast pace work

    Cons

    Fast pace work, think on feet.

    Advice to Management

    Nothing to add



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