Sallie Mae Reviews | Glassdoor

Sallie Mae Reviews

Updated March 24, 2017
252 reviews

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252 Employee Reviews

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Pros
  • Great people, flexible with vacations, understand work/life balance (in 14 reviews)

  • Good benefits, easygoing and respectful atmosphere, yearly salary increases, and a lot of holiday pay (in 19 reviews)

Cons
  • You work for a student loan company but your degrees and certifications are not acknowledged (in 11 reviews)

  • Poor pay, long hours, mandatory overtime (in 9 reviews)

More Pros and Cons

  1. "Poor"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The benefits package is decent. The office facilities are generally pretty decent too. Many of the offices have a cafeteria and or a fitness center.

    Cons

    There is little communication between management and subordinates. When changes are made that affect jobs, I feel that the managers do not keep employees fully apprised of information as it comes up.

    Advice to Management

    I think that management should get back to the basics of management. Many managers have lost sight of how to manage. Perhaps some management courses are in order...


  2. Helpful (1)

    "Changes have gutted company"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    If you are a former colleague at MBNA who got washed out, good chance of getting high paying job

    Cons

    Core business gutted, lack of skill to compete in new products

    Advice to Management

    It doesn't matter, they won't listen anyway.


  3. "Hated it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sallie Mae full-time (More than 3 years)

    Pros

    They offer good pay, vacation time, sick leave and 401k. The health and dental plans have a low monthly contribution.

    Cons

    If you work in the call center you will be treated like a number and not a person. You are even timed when you go to the bathroom. They say they like to promote from within but after nearly 4 years there I was never given the opportunity. Eventually my job was shipped overseas.

    Advice to Management

    Your attendance policy is aweful. Oh it is also not cool to have your phone reps train people from India where you eventually ship their job and lay them off...


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "If you love low pay and being overworked, Sallie is the one for you!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technology Infrastructure in Fishers, IN
    Former Employee - Technology Infrastructure in Fishers, IN
    Doesn't Recommend
    No opinion of CEO

    Pros

    Sallie Mae provides a decent benefits package. (Stock options are a joke, but 401k was great) I was lucky enough to work on a great team and had a great direct boss that I reported to. I was able to work with a lot of different types of technology, which can be a good thing for the resume but also can lead to being overworked.

    Cons

    There is no clear path for bettering yourself as a professional. I was overworked (60+ hour work weeks) and pulled overnight shifts, the on-call was terrible with only appreciation shown from my direct boss. Upper management is blind to a lot of things that go on. Sallie Mae thinks that a 3% yearly raise is great. Promotions are VERY HARD to get. People have no idea how bad it is in there until they get out.

    Advice to Management

    Increase the pay, do not overwork your employees and increase staff....do not run your staff as thin as it is.


  6. "Used to be better..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous - IT in Fishers, IN
    Current Employee - Anonymous - IT in Fishers, IN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good PTO policy - but could be better, and there is no formal comp time policy for exempt employees. If you don´t mind being on call 24/7 and working 60+ hours a week it´s not a bad place to work.

    Some divisions have different policies, and so this review may not pertain to all divisions. There used to be a strong focus on training, and setting firm career path goals and achievements, and this still exists in some places. I would strongly recommend you talk about the opportunities and career path options before you accept a position.

    Management staff are generally respectful, although budget cuts have forced some divisions to do more with less, and so the work load and stress levels have went up.

    Cons

    Frequent mass terminations, out sourcing, off shoring, and general job abolishment. Seasoned employees are let go, and then new call centers are opened where the company can pay less.

    Benefits packages have been reduced every year for the past few years.

    Advice to Management

    Your employees are your most valuable resource and ultimately will make the difference in the success of the companies objectives. Cutting compensation (pay or benefits) is not a wise path long term. Some of our seasoned employees have left, and took with them knowledge and skills that we have invested a lot in. In most cases, this is far more significant than the cost savings you may see.


  7. "Learn the business and then move on"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    No opinion of CEO

    Pros

    It was a good place to work if you wanted to learn the business they usually gave paid training for every position, also if you're strapped for income because it was easy to be hired as a seasonal.

    Cons

    What didn't like was being hired as a seasonal employee, I understand why did this because it gave you opportunity to learn the business, without them having to pay you benefits right away which saved them income. But it didn't make sense to let someone go when you have already spent the money to train them, and then call them back again if they didn't become a permanent staff and spend the money again to train them. The pay also wasn't comparable with what other companies who were in the same industry were offering.

    Advice to Management

    My advice is they should consider hiring people permanently with a probation period, if they didn't make the grade after the probation period then let them go.


  8. "Not a great job"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Private Collection Representative in Fishers, IN
    Former Employee - Private Collection Representative in Fishers, IN
    Doesn't Recommend
    No opinion of CEO

    Pros

    The building is nice and direct managers are good people.

    Cons

    The job is horrible, the pay is bad, and the senior management does not really care.

    Advice to Management

    Higher the salaries and generally pay more attention to the needs of representitives.


  9. "Acceptable job"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great place to network with corporate or marketing professionals who are capable of surviving in a challenging, politically adverse corporate climate.

    Cons

    Probably not the best place to work if you are a technical professional, as management is very financial / corporate / marketing focused.

    Advice to Management

    Involve your technology departments in the dialogue to move forward with your plans - they will need to be intimately involved in order to succeed on the challenging path you are choosing.


  10. "Very Stressful"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Killeen, TX
    Former Employee - Customer Service Representative in Killeen, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    get to know how the educational loans work, as far as payments, how to postpone payments if neeeded.

    Cons

    was a very stressful enviorment. they tell you they will work with certain situations when it comes time to there is nothing that can be done. Also some of the sups seem not to care to much about what is going on, you can count on people knowing your business if you tell something personal to certain sups..

    Advice to Management

    Don't make promises that you don't intend to keep. Also teach your management team about loyalties and not speading someones personal business out.


  11. "Tumultous"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Newark, DE
    Current Employee - Business Analyst in Newark, DE
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Slow work pace - tenure based promotions - overtime opportunities are often available - basic qualifications - competitive benefits -

    Cons

    Limited and capped career potential - scattered leadership styles - Favoritism - the company is currently facing lots of uncertainty given the legislative changes.

    Advice to Management

    This is the time to move forward with essential changes required to thrive in a new environment but it must be done in tangent and united as a company.



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