Sallie Mae Reviews | Glassdoor

Sallie Mae Reviews

Updated June 9, 2017
258 reviews

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258 Employee Reviews

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Pros
  • Good benefits, easygoing and respectful atmosphere, yearly salary increases, and a lot of holiday pay (in 19 reviews)

  • There are great people everywhere (in 17 reviews)

Cons
  • Poor pay, long hours, mandatory overtime (in 9 reviews)

  • Operations Upper Management doesn't let leaders lead (in 9 reviews)

More Pros and Cons

  1. "Tumultous"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Newark, DE
    Current Employee - Business Analyst in Newark, DE
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Slow work pace - tenure based promotions - overtime opportunities are often available - basic qualifications - competitive benefits -

    Cons

    Limited and capped career potential - scattered leadership styles - Favoritism - the company is currently facing lots of uncertainty given the legislative changes.

    Advice to Management

    This is the time to move forward with essential changes required to thrive in a new environment but it must be done in tangent and united as a company.


  2. Helpful (1)

    "Over time, I was mentally and emotionally broken down"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector I in Muncie, IN
    Former Employee - Collector I in Muncie, IN
    No opinion of CEO

    Pros

    Good benefits and pay, competitive

    Cons

    If you didn't hit goal, you were put down and even yelled at by some supervisors. If you are not a top performer or if you don't hit goal very often, supervisors and seniors treat you like you have little intelligence and publicly embarrass you. Not every employee is treated fairly, even though they are supposed to be. If you are a favorite of your supervisor or other upper management, you can get away with just about anything. If you are not a favorite, you can't.

    Advice to Management

    Make sure ALL employees including upper management are following policies. Make it easier for employees to complain about supervisors or other employees, because somehow those people always find out who told on them.

  3. "I was very stressed when I worked at Sallie Mae"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector I in Newark, DE
    Former Employee - Collector I in Newark, DE
    Doesn't Recommend
    No opinion of CEO

    Pros

    The incentives we received as new comers

    Cons

    Everything else in the federal department not the other departments

    Advice to Management

    Be professional at all times. This is not high school this is a job.
    This is for the federal side of Sallie Mae, not towards the other departments


  4. "No life outside of work if you want to make money."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collector II in Muncie, IN
    Current Employee - Collector II in Muncie, IN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Opportunity to get great bonus checks, no standing or walking around, benefits are offered, paid holidays ( restrictions apply to this). Monthly contests to win prizes

    Cons

    Basically have to overwork yourself if you want to hit goal, if you don't do a satisfactory job in relation to goal, you will be terminated after a certain period of time (3 consecutive months). No life work balanace

    Advice to Management

    Make it possible so that employees dont feel over worked and drained from this job


  5. Helpful (1)

    "Good for college grads but not experienced people"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newark, DE
    Former Employee - Anonymous Employee in Newark, DE
    Doesn't Recommend
    No opinion of CEO

    Pros

    - benefits

    - opportunities. Once you are there for nine months you can post in other positions and people were taking new positions all the time.

    - I said good for college grads because you start off with a low salary and entry level position but if you have the time (3-5 years) I could see someone becoming highly successful

    - If you like OT, then offer a lot of it

    Cons

    - Inconsistent information. I was told the hourly wages during the interview and come offer time it was less then discussed and not negotiable.
    - The department I was in had no direction and was in constant flux
    - No feedback or direction from Team Leaders
    - Did not like the incentive plan. No matter how hard you worked the statistics were never accurate and a lot of your figures came from accounts colleagues resolved
    - In order to be a top performer and get better incentive you would need to work a lot of OT
    - There were different policy from team to team in the department, no consistency

    Advice to Management

    Create a more uniform system when it comes running a department. Come up with a an incentive plan that pays you for the work you do and does reward people who know how to work "the system"


  6. Helpful (3)

    "Fair Pay, Harsh Timelines, Poor Management."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Programmer Analyst in Fishers, IN
    Current Employee - Senior Programmer Analyst in Fishers, IN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There is a lot of large project work and the IT work is very broad company wide. Lateral movement is possible. Pay is fair and minor salary bumps are common despite the economic downturn.

    Cons

    Management is terrible. Every team is understaffed and overworked, just hoping not to be laid off. Business leaders are actively trying to cut employees in every way possible. Questionable if there is any sustainable business model for the future. Managers veto vacation days regularly. Dress code and conduct seems to be a moving target. Some good talent has been cut despite teams carrying dead weight in management and business roles. Business side employees are clueless and territorial. Office conditions are dungeon-y.

    Advice to Management

    stop coasting on your 20 years at SLM and do your jobs for once.


  7. Helpful (1)

    "Would not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newark, DE
    Current Employee - Anonymous Employee in Newark, DE
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Medical benefits are ok, free on-site flu shot, nice cafe. Sallie Mae offers tuition reimbursement. Location is close to I-95, easy commute

    Cons

    Sallie Mae was a great place to work. 3 years ago top management was taken over by ex-MBNA employees. That was the beginning of the end. Sallie Mae is no longer a place that values hard working employees. Constant talk to cost cutting, but you will see cubicles installed and employees moved in, then 3 months later all the employees will be moved, a crew comes in and tears down the cubicles and installs them again in a different formation. This cycle repeats over and over again.

  8. Helpful (1)

    "did not like it, not for me"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Specialist in Newark, DE
    Former Employee - Collections Specialist in Newark, DE
    No opinion of CEO

    Pros

    good benefits dental, vision, health , 401k
    good incentive if you're a top performer

    Cons

    the work is boring and repetitive

    Advice to Management

    increase base pay


  9. Helpful (3)

    "Average company, be aware of the companies history."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Fishers, IN
    Former Employee - Project Manager in Fishers, IN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Sallie Mae full-time (More than 5 years)

    Pros

    Very good staff to work with. Management that reside in Fishers is pretty good to work with and for.

    Cons

    The organization has been divided into to companies, The company in Fishers is focused on Student Loan Servicing (Setting up and servicing loans, debt management). The company on the East coast is focused on personal financial services (savings/checking e-banking, credit card, Upromise rewards). May want to sell Student Servicing if a buyer could be found
    Staff layoffs continue to occur, although not as frequently and in smaller numbers.Probably not a place to find a long term career.

    Advice to Management

    Listen more to Fisher's management, they know more about their resources and business processes.
    Improve benefits
    Staff keep wondering who will be next in layoffs, some actually look forward to it to get out from under the threat. Stop the layoffs, by now the company should be stable, if not start looking at top management.


  10. Helpful (1)

    "Good work environment, but they hire less qualified candidates which make your job really hard."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Relations Specialist in Newton, MA
    Current Employee - Client Relations Specialist in Newton, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sallie Mae full-time (More than a year)

    Pros

    Nice and clean offices, good vacation benefits.

    Cons

    They hire under qualified workers, without college degrees. Very disorganized departments. Bad management of workers.

    Advice to Management

    Monitor calls and focus on quality control, schools and students are dissatisfied with customer service. Be competitive on your line of businesses, update your systems and make workers life easy.


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