Sallie Mae Reviews | Glassdoor

Sallie Mae Reviews

Updated February 15, 2017
249 reviews

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249 Employee Reviews

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Pros
  • Great people, flexible with vacations, understand work/life balance (in 14 reviews)

  • Good benefits, easygoing and respectful atmosphere, yearly salary increases, and a lot of holiday pay (in 19 reviews)

Cons
  • You work for a student loan company but your degrees and certifications are not acknowledged (in 11 reviews)

  • Poor pay, long hours, mandatory overtime (in 9 reviews)

More Pros and Cons

  1. "good"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae full-time

    Pros

    good pay, good people , location close to lot spots for eating

    Cons

    management is petty and don't support your goals , to much outbound calling

    Advice to Management

    pay employees bonus when they earn it. stop tacking everyone movement and show some trust


  2. "Private Student Loan Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Private Student Loan Specialist in Newark, DE
    Former Employee - Private Student Loan Specialist in Newark, DE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sallie Mae (More than a year)

    Pros

    Tight knit with the agent and most supervisors.

    Cons

    Not organized. Lacking communication and structure on the main level of being in sales to provide loans to students and cosigners for college. Upper management was rarely available to have a presence in the department. Morale was very low.


  3. "Must apply yourself"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae full-time

    Pros

    The potential monthly bonuses can be huge.

    Cons

    Sometimes the monthly goals seemed unattainable.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "java developer"

    Star Star Star Star Star
    Former Employee - Software Developer in Newark, DE
    Former Employee - Software Developer in Newark, DE
    Approves of CEO

    I worked at Sallie Mae (More than a year)

    Pros

    good company to work with.

    Cons

    too much work but colleage are very helpful.

    Advice to Management

    very good company


  6. "Collector"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great Money, was able to get through college, great bonuses and prizes and drawings.

    Cons

    Lots of Overtime, management was not efficient was very much like high school


  7. "Various tasks from profitability and financial analyst to programming needed information."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Interaction with internal and external clients.

    Cons

    All jobs have cons but you make best of them and stay focused.

    Advice to Management

    Have willingness to listen.


  8. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collector
    Current Employee - Collector
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The people were nice there. Hours weren't that great unless you like working late or doing a lot of overtime.

    Cons

    To stressful of a department. To many deadlines that were nearly impossible to reach.


  9. "marketing"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    the salary was great to start

    Cons

    the hours were hard to manage


  10. Helpful (2)

    "Their reputation exists for a reason"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector I in Fishers, IN
    Former Employee - Collector I in Fishers, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sallie Mae full-time (Less than a year)

    Pros

    I am racking my brain trying to think of an positives about Sallie Mae as a workplace and not one will come to mind.

    Cons

    Unprofessional managers, incredibly low pay, constant calls, "bonus" is unobtainable, no upward mobility, there's a reason building security is so tight. Promotions in collections will never happen because the managers will sabotage you so they don't have to get back on the phones. I left after a few months because the management was so horrible.

    Advice to Management

    Just stop. You suck at your jobs, all of you. I've worked in many call centers and this has the most incompetent management system I've ever witnessed.


  11. "Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Sallie Mae full-time

    Pros

    Overall everyone nice to work with

    Cons

    Management does not manage and not much communication exists at the lower level employee range..

    Advice to Management

    Learn to communicate and build trust. If people are feeling trust, they will be more productive, be creative, and work to resolve difficult problems without animosity. It doesn’t mean issues won’t arise, but it means your employee can withstand just about anything because he knows he/she can talk things through with you. Keep an open line of communication with EVERYONE on our team.



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