Sallie Mae Reviews | Glassdoor

Sallie Mae Reviews

Updated March 24, 2017
252 reviews

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252 Employee Reviews

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Pros
  • Great people, flexible with vacations, understand work/life balance (in 14 reviews)

  • Good benefits, easygoing and respectful atmosphere, yearly salary increases, and a lot of holiday pay (in 19 reviews)

Cons
  • You work for a student loan company but your degrees and certifications are not acknowledged (in 11 reviews)

  • Poor pay, long hours, mandatory overtime (in 9 reviews)

More Pros and Cons

  1. "marketing"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    the salary was great to start

    Cons

    the hours were hard to manage


  2. Helpful (2)

    "Their reputation exists for a reason"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector I in Fishers, IN
    Former Employee - Collector I in Fishers, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sallie Mae full-time (Less than a year)

    Pros

    I am racking my brain trying to think of an positives about Sallie Mae as a workplace and not one will come to mind.

    Cons

    Unprofessional managers, incredibly low pay, constant calls, "bonus" is unobtainable, no upward mobility, there's a reason building security is so tight. Promotions in collections will never happen because the managers will sabotage you so they don't have to get back on the phones. I left after a few months because the management was so horrible.

    Advice to Management

    Just stop. You suck at your jobs, all of you. I've worked in many call centers and this has the most incompetent management system I've ever witnessed.


  3. "Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Sallie Mae full-time

    Pros

    Overall everyone nice to work with

    Cons

    Management does not manage and not much communication exists at the lower level employee range..

    Advice to Management

    Learn to communicate and build trust. If people are feeling trust, they will be more productive, be creative, and work to resolve difficult problems without animosity. It doesn’t mean issues won’t arise, but it means your employee can withstand just about anything because he knows he/she can talk things through with you. Keep an open line of communication with EVERYONE on our team.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Customer Service Representive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Servicing Specialist II in Newark, DE
    Former Employee - Servicing Specialist II in Newark, DE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sallie Mae full-time (More than a year)

    Pros

    Monday - Friday Job, off all holidays, good PTO

    Cons

    Nonstop calls, mandatory overtime, very low pay, mediocre benefits

    Advice to Management

    Have a starting salary of at least 15.00/hour


  6. "Used to be good..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    After the company split, there are no real pros.

    Cons

    Leadership seemed to be incompetent and did not engage their employees in anything. No team meetings about where the team or company was directed. Moved people into director positions that had no business being there.


  7. Helpful (1)

    "Stay Away from Sallie Mae"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in Newton, MA
    Former Employee - Financial Analyst in Newton, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    For me it was the location - 10 mins ride to work was amazing - but this would not apply to everyone.

    Cons

    Horrible benefits all around - from time off to medical which had very high deductibles and only 75% coverage. I had the worst manager of my career by FAR which pushed me out of there after a year. I would have left sooner if my home life would have allowed. The discouraging part was to find out that I was the 3rd or 4th analyst to leave due to this manager. The pattern and feedback to HR did not change a thing - in fact, she was promoted.

    Advice to Management

    To keep good people, you need good benefits and career paths. HR should recognize patters of abusive managers.


  8. "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at Sallie Mae full-time

    Pros

    Room for growth within company, lots of resources given to find answers. Even if there is not a position open in a certain department, you can set up a one-on-one "hands-on" meeting with someone in that department to learn more about their job, see what they do, etc.

    Cons

    Long hours, monotonous, hard to get out of department.

    Advice to Management

    Take a chance on employees who may not have as much experience for job promotions. They are moldable!


  9. Helpful (1)

    "Be focused. You get paid an hourly rate but also a bonus. I always worked the unlimited ot they offered to hit bonus."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Muncie, IN
    Current Employee - Account Manager in Muncie, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sallie Mae full-time (More than 3 years)

    Pros

    Lots of good perks. Bonuses, unlimited overtime, and the management does a great job keeping everyone motivated.

    Cons

    It can be kind of stressful because I had to work long hours to ensure that I would hit my bonus. I missed out on other things but made a lot of money.

    Advice to Management

    Just really take the time to understand the employees and how stressful the job can actually be. The managers should also know how to do second voices.


  10. "review"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    work atmosphere is good at sallie mae

    Cons

    nothing much negative about this company


  11. Helpful (1)

    "Better places to work if you don't have a degree"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collector in Muncie, IN
    Current Employee - Collector in Muncie, IN
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay was good. People are great

    Cons

    Repetitive work. Gets old talking to negative people

    Advice to Management

    Good job



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