Sally Beauty Reviews | Glassdoor

Sally Beauty Reviews

Updated May 6, 2017
127 reviews

Filter

Filter


4.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Sally Beauty CEO Chris Brickman
Chris Brickman
29 Ratings

127 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Low pay making it impossible to find good help when fast food restaurants pay over (in 65 reviews)

  • I decided to leave because of the expectations of this company and some of the upper management were greater than it was worth (in 57 reviews)

More Pros and Cons

  1. "Learning experience."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Lubbock, TX
    Former Employee - Sales Associate/Cashier in Lubbock, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Sally Beauty part-time (Less than a year)

    Pros

    They teach you A LOT. They do trainings every month and if you ever get anything new, you'll know everything about it.
    You'll know that store in and out. It's great.
    Flexible schedule
    Fun place to work
    You get free products of their choosing. It's so that you can give an honest opinion on the product, making it more personable for the customer. It was actually a really neat thing they did.

    Cons

    The hours aren't consistent
    Some weeks it's 30+, some it's 12-20 for no reason
    Not everyone gives the customer professional advice, instead giving home remedies that often times backfire.

    Advice to Management

    Don't hire every winged eyeliner wearing purple haired girl that applies. Be intentional in your selections.


  2. Helpful (2)

    "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sally Beauty full-time (More than 3 years)

    Pros

    Free monthly products are awesome. Most customers are really nice. Sally's gives education on products/hair color (there are pros and cons to this) The only way to REALLY know about the products is to have used the products or ask customers what they thought. This helps a ton. This job is a lot easier if you have had beauty school experience because customers are VERY demanding. Literally, they expect you to give them a full color consult, walk them through every little step, and expect you to tell them exactly what their hair will turn out as. That can be difficult if you're not familiar with the products or difficult if you don't have prior experience.
    Your particular store experience will depend on your management. Some managers are great while some are terrible. Being as it is such a tiny store, who your management is and how they treat their employees will play a key factor in your happiness working at Sally Beauty.
    Vacation is nice because after you've worked at the store for a year you get a healthy amount of vacation. Vacation hours are earned based on how many hours you work!

    Cons

    Some customers are VERY rude. If you do not tell them exactly what they want to hear, they get snappy. A lot of people who do at home hair color don't understand the processes you have to go through to keep the hair safe and no matter how many times you explain it, they just don't want to accept what you're saying. This is insanely frustrating at times. The pay used to be good but in the last year or so, with minimum wage spikes, the company has refused to compensate employees for the past raises they've earned. Speaking from PERSONAL experience, they have refused to compensate me for my raises as well as refusing to compensate me for having beauty school/salon experience. When I started in 2014, associates with beauty school/cosmo experience for higher wages for having experience. I'm not really sure why corporate decided to take that away. It's very frustrating. It makes wanting to go to work very hard.
    As I was saying in the pros section... your management will definitely make or break your experience at the store.

    Advice to Management

    Sally Beauty needs to focus on the Sales Associates, Assistant Managers, and Store Managers happiness and PAY. Really need to rethink their pay system because the VALUABLE employees with experience are not getting paid fairly and it makes for unhappy associates. They are the people who make the money for the people at the top. If it weren't for us, they would have no money.


  3. "District Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Manager in Atlanta, GA
    Former Employee - District Manager in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Sally Beauty full-time (More than 8 years)

    Pros

    Beauty industry is always fun and Sally's is #1 with current beauty trends. Environment is fast pace with great reward incentive programs to motivate staff. The company is very huge on success recognition and internal promotions.

    Cons

    A lot of travel and long hours, especially during holidays


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Growing and Learning Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Turnersville, NJ
    Former Employee - Store Manager in Turnersville, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sally Beauty full-time (More than 10 years)

    Pros

    I was with Sally Beauty for 13 years and learn a lot about management, expectations & how employees could advance with knowledge and training. I thank this company for teaching me and guiding me through all those years of service. Would like to thank all the great District Managers who have stood by me and trained me throughout the years.

    Cons

    I decided to leave because of the expectations of this company and some of the upper management were greater than it was worth. I started to push myself to help out and run a high volume store till it tore me down. I should of just ran my store but I was made to feel like it was my duty to assist in major resets at other stores. Trying to keep KIP's that only increased as competitors increased. I would use my reward points to buy things to help meet the store monthly standards. This was of my choice, however, the pressure of always training employees and handling 50 plus hour weeks was tearing me down. Expectations are for perfection and not progress. Getting a 3% raise was what you worked extremely hard for every year. When a complaint came through your DM--you better have a good answer. I myself felt like the company wanted managers to be there 24/7. I never felt like the company ever listened to the managers. We where just paid to be there at beck and call. Its a shame because a lot of good people left feeling the same way. Pushing to increase cash flow is a retail standard. But keeping your employees happy about working for you is very important to meeting that goal. Let me end by saying I am not upset with Sally Beauty Supply, however, I should of put limitations on their expectations. Give it my best and have a life outside of the company.

    Advice to Management

    Try remembering your employees, both upper management and staff. If they are feeling like the company wants and needs them, you will meet goals that would be unexpected.


  6. Helpful (1)

    "Has always been a positive experience."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Associate in Thornton, CO
    Current Employee - Inside Sales Associate in Thornton, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sally Beauty part-time (More than 10 years)

    Pros

    The realm of beauty is a growing industry and Sally is keeping pace with now as well as yesterday by providing quality products to the customer.

    Cons

    Working with the public is always a challenge and the frustration of a bad hair day can make for an unhappy customer .

    Advice to Management

    Keep in mind that no matter how large a company gets the men and women out on the trenches waiting on the customer and running your stores are the back bone of everything . Without us you don't have a company.


  7. "Store Managers get perks; employees not so much."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in West Bend, WI
    Former Employee - Store Manager in West Bend, WI

    I worked at Sally Beauty full-time (More than 8 years)

    Pros

    Earn all expense paid trips by simply running your store correctly, and training your staff.

    Cons

    They expect miracles - there aren't enough hours in a day, and they work management to the point of physical and mental burn out.

    Advice to Management

    Don't expect from your employees what you're unwilling to put forth yourself.


  8. "inspires loyalty"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Dallas, TX
    Current Employee - Manager in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sally Beauty full-time (More than 5 years)

    Pros

    Job security
    Great benefits
    Many opportunities to advance

    Cons

    Small staff
    Pay is not comparable to most retail


  9. "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Berwyn, IL
    Former Employee - Sales Associate/Cashier in Berwyn, IL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Sally Beauty part-time (More than a year)

    Pros

    You learn a lot about beauty care for your hair, your nails, your body, makeup, everything is in there that you need. Even electronics. Straighteners, razors, pedicures, manicures, LED lights. Etc

    Cons

    It was only part time which isn't a whole lot of money at the end of your pay period.

    Advice to Management

    Consider change..


  10. Helpful (2)

    "Okay job to obtain management experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Little Rock, AR
    Current Employee - Store Manager in Little Rock, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sally Beauty full-time (More than 3 years)

    Pros

    Benefits are wonderful but you can rarely take advantage of them because there is never enough staff!

    Cons

    Short staffed, lower than average pay.

    Advice to Management

    Get it together! Great company that could really grow with the proper training and acknowledgement of hardworking staff.


  11. "Store leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Buffalo, NY
    Current Employee - Store Manager in Buffalo, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sally Beauty full-time (More than 10 years)

    Pros

    Wonderful company, great incentives, free samples to try, much training and always opportunity to advance. Fun and always changing atmosphere, new products weekly.

    Cons

    45 hour workweek , have to deal with associates not being reliable when working with low amount of store hours.

    Advice to Management

    Upper management is wonderful


Showing 127 of 766 reviews
Reset Filters