Salmat Reviews | Glassdoor

Salmat Reviews

Updated March 19, 2017
87 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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Salmat CEO Craig Dower
Craig Dower
15 Ratings

87 Employee Reviews

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Pros
  • Good work life balance for strategic roles (in 4 reviews)

  • Great culture and confidently open for resilience, great exposure to new applications and systems (in 5 reviews)

Cons
  • Confusing senior management direction (in 6 reviews)

  • Even the most basic CSR role involves a ton of multitasking, and the basic pay rate was barely above minimum wage (in 4 reviews)

More Pros and Cons

  1. "Administrator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Taking less calls. Solving technical issues and facing challenges.

    Cons

    More administration work to do.

    Advice to Management

    Better and faster management decisions.


  2. "Not your typical call center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Auckland (New Zealand)
    Former Employee - Sales Representative in Auckland (New Zealand)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Salmat full-time (Less than a year)

    Pros

    Most of my experience in Salmat NZ was within the Vodafone campaign. It was always a great work environment where I felt appreciated and supported. All the goals and deadlines were resonable and the managers and team leaders were friendly, even like family. I miss my time there.

    Cons

    Like in every call center, campaigns may end abruptly, but HR does their best job to retain and rellocate every rep.

    Advice to Management

    Keep that friendly and relaxed environment.


  3. "Meh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent DIIS in Melbourne (Australia)
    Current Employee - Customer Service Agent DIIS in Melbourne (Australia)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Salmat part-time (Less than a year)

    Pros

    Good environment... that's about it.

    Cons

    Short shifts, low wage, say they are flexible with scheduling but not really.


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  5. Helpful (1)

    "Company Struggling Financially"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Salmat full-time (More than 5 years)

    Pros

    Prior to the new CEO, Salmat built strong relationships with clients and employees. Although the company had it's gaps, these relationships made up for it.

    Cons

    Since the new leadership took over, they have focused on squeezing the financials and left the relationships unsupported. This has resulted in loss of long term clients and short term incentives are not paid due to overall company financials not being met, with the exception of the C level team, with the CEO receiving 80% of his annual bonus even though the revenue targets were not met.

    Advice to Management

    Put clients' needs first.


  6. "Employee experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Salmat full-time

    Pros

    Great culture and confidently open for resilience, great exposure to new applications and systems

    Cons

    Compensation and benefits, this might not able to meet the expectations that you might have


  7. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Auckland (New Zealand)
    Current Employee - Anonymous Employee in Auckland (New Zealand)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Salmat full-time (More than a year)

    Pros

    Great culture, great management, great rates for commission

    Cons

    Nothing - everything is perfect

    Advice to Management

    They are great


  8. "Mostly bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good stepping stone to get call centre experience.

    Cons

    Pay very poor. No pay rise in 2015.


  9. "Good one"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook

    Pros

    Interesting placd to work there on the day

    Cons

    Low pay but good pleaple

    Advice to Management

    Upgrade it


  10. "Good work culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Melbourne (Australia)
    Former Employee - Customer Service Representative in Melbourne (Australia)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Salmat part-time (More than a year)

    Pros

    The people I worked with were great, I've made some really good friends by working here.

    Cons

    Very underpaid, and workloads can get very busy


  11. "Unclear direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Developer in Manila, Manila (Philippines)
    Current Employee - Web Developer in Manila, Manila (Philippines)
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    - culture
    - good direct management
    - great work life balance
    - above average compensation (philippines)
    - nice office perks (free coffee, hi-end bathroom, sleeping area, 24/7 pantry)

    Cons

    -no yearly salary increase
    -unclear business direction
    -confusing structure



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