Sam Ash Music Reviews | Glassdoor

Sam Ash Music Reviews

Updated September 22, 2017
108 reviews

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2.5
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Richard Ash
52 Ratings

108 Employee Reviews

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Pros
  • Great people and great products (in 7 reviews)

  • Was a great place to start a sales career (in 6 reviews)

Cons
  • Pay is always minimum wage, commission is difficult to come by (in 12 reviews)

  • Very arrogant corporate and upper management staff across company (in 12 reviews)

More Pros and Cons

  1. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mayfield Heights, Cuyahoga, OH
    Former Employee - Anonymous Employee in Mayfield Heights, Cuyahoga, OH
    Neutral Outlook
    No opinion of CEO

    I worked at Sam Ash Music part-time

    Pros

    Fun place to work. Great store manager. Discounts were great. Learned alot about music retail. Benefits are great if you become full-time. There was always some way to earn an extra dollar on your check like writing product reviews or selling certain items.

    Cons

    Most people don't know about Sam Ash. The store level inventory has gone down over the years. This makes sales harder when you tell a customer that you have to order the product. Even worse is after the product is ordered, the customer may have to wait a long time to recieve it or the order could end up being cancelled altogether. The marketing efforts from the company are poor which makes it hard as a commission based employee to steadily break base. Especially as a part-time employee which is where you typically start before becoming full-time. If you don't break base within a certain period, you are fired. 1 - 2 times a year, corporate managers require store managers to write-up or fire under performing associates. This can be stressful when you do your best to gain customers and the store traffic is slow. It really sucks when you work a bunch of hours and your paycheck is almost non-existent because you didn't make enough commission over your hourly wage to get paid.

    Advice to Management

    Switch to hourly payment instead of commission. Spend more money on marketing. It should not be the employee's job to market the company's products to get sales. Stock more product in the store that customers want to buy besides guitars. People go to stores to touch things. It's hard to touch it if it's not there.


  2. "Salesman"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sam Ash Music full-time

    Pros

    Great people and great products.

    Cons

    You're working in a retail store...

    Advice to Management

    Don't pay your manhattan employees less percentage than everybody else. Their cost of living is much higher, and more pay will help keep talented employees around for the long haul.

  3. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Cherry Hill, NJ
    Current Employee - Retail Sales Associate in Cherry Hill, NJ
    Recommends
    Neutral Outlook

    I have been working at Sam Ash Music part-time (More than a year)

    Pros

    It's a job that gives me the ability to use my musical knowledge and sales expertise.

    Cons

    A commission payment plan the uses a four week cycle.

    Advice to Management

    Give employees a way to express job satisfaction on pros and cons of working for them.


  4. "It's ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carle Place, NY
    Former Employee - Anonymous Employee in Carle Place, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Sam Ash Music (More than 3 years)

    Pros

    Great friends, close community, and interesting people.

    Cons

    Many good people are left without getting promoted, and management can play favorites and hire family.

    Advice to Management

    Try to empower your associates and promote the right people, not family.


  5. "The job will drain you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guitar Department Manager
    Former Employee - Guitar Department Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sam Ash Music full-time (More than a year)

    Pros

    None besides gear and discounts. There are some great people to meet.

    Cons

    Where to start... completely ARROGANT upper management and corporate staff, awful POS system, incredibly lackluster pay, a broken & unfair commission system that you're expected to work with, annoying picky customers, terrible hours and holidays when there's no reason to be open, terrible inventory that makes your sales job harder ...place is just a joke and dominates your life for nothing in return. You can solve a million problems brought on by lazy sales and store managers but all it comes back to is the stupid and completely arbitrary sales numbers. I've seen people working for 10+ years fired just because corporate found any little reason they had to rid of 'em. The second you drop below 100% they're looking to switch you out for the next mouth breather. I did end up getting promoted but the "raise" was laughable compared to the responsibilities I now had.

    I've worked jobs where I waited weeks to get paid, dealt with racism, wasn't trained on spite by superiors and waited overly long periods of time for work, I STILL would prefer any of those jobs to working at Sam Ash. Let that speak monuments for the collective laughing stock employment at Sam Ash is.

    Advice to Management

    Not everything relates to numbers, and poor numbers are not the associates fault, its YOURS. Get your heads out of the sand and realize that. Your POS system dissatisfies customers to no end, update it and I mean REALLY change it. I've been to six stores (worked only in one) and absolutely no one is happy about the way the company has changed in the last decade besides the rear-end worshippers of the Ash's. Rebuild whatever respect and pride Sam and Paul made the company with or become just like the rest of the GC's out there - an embarrassment.


  6. "Great job and networking. Pay system sucks."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager
    Former Employee - Department Manager
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Sam Ash Music full-time (More than 3 years)

    Pros

    Great experience, sales training, networking. Music and instrument knowledge gained

    Cons

    Dead end, low salary. Horrible comission. Management sucks. Only promote favorites. Hours

    Advice to Management

    Better preparation for success.


  7. "Could be a great job but................"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sam Ash Music part-time

    Pros

    You get to work around instruments and technology. It's not ditch digging. You can do some networking.

    Cons

    Where to begin. The pay is terrible, and it's based on commission. The setup of each department is based on one sales person actually making money (usually a manager) and everyone else looking for the scraps on the table. Mostly it's a dead end job, but they do promote. Who knows what the criteria is. I've seen them promote 2 criminals to manager, they then ripped off the store, and there was zero blowback to upper management for making a decision like that. The job is really 4 jobs, sales, cashier, customer service (trouble shooting returns, helping customers to use whatever it was that they purchased), merchandising, maintaining the gear that is out, re-stocking the floor. Are you beginning to get the picture? It's a great job for a kid with a full sleeve tattoo who plays horrible loud metal licks and lives with his parents. Did I mention the fact that if you're a decent musician yourself, your playing will be ruined by listening to horrible garbage metal licks all day, and adapting your playing to impress the idiot customers. Did I say there were some drawbacks to this job?

    Advice to Management

    Take out your frustration on someone other than your employees. Give more of a damn about your customers as opposed to pushing extended service plans and credit cards and crap house brands.

  8. "Department Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sam Ash Music full-time

    Pros

    It is a good networking tool

    Cons

    Only the top salespeople will make any money and management could be bett

    Advice to Management

    Explain the pay structure better to new employees and you want have as much turnover


  9. "Senior Department Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Sam Ash Music full-time (Less than a year)

    Pros

    It's a music store and the customers are awesome.

    New part time employees are always excited.

    Cons

    Store manager and regional manager are "old boys" and are attempting to maintain the car dealership mentality and culture.

    Commission based pay structure vs minimum wage. Paid every 4 weeks. Commission paid is a percentage of gross profit which varies per product. $100 in sales earns anywhere from $2 to $10 in commission. You must exceed your hourly wage in commission earned for the 4 week period to get any commission. Returns count against your commission the week of the return.

    POS systems are archaic and quite frustration to both employee and customer.

    Full time employees are sullen and cynical.

    Advice to Management

    Transparency and honesty are critical to the RUNNING OF A BUSINESS. Deception and obfuscation are the hallmarks of bad management, lack of vision, and the death knell of growth.

    Forest. Trees. Learn the difference.

    R E P L A C E Y O U R I N F R A S T R U C T U R E. now. in it's entirety. That junk be broke.


  10. "Life at Sam Ash"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Manager in White Plains, NY
    Current Employee - Department Manager in White Plains, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sam Ash Music full-time (More than a year)

    Pros

    Great employee environment. If you love to work with customers, it's a great job.

    Cons

    Very demanding for the pay at times. You can find yourself taking a lot of responsibilities at once that may hinder you from accomplishing your sales requirements. Commission structure is month to month and you a check for whichever is higher. Either your base or your commission for the month, not both.

    Advice to Management

    Management does the best they can to achieve their store goals. No complaints


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