Sam Ash Music Reviews | Glassdoor

Sam Ash Music Reviews

Updated July 17, 2017
102 reviews

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2.6
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Richard Ash
49 Ratings

102 Employee Reviews

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Pros
  • Great people to get to meet and have their input/ take on items in life on all levels (in 6 reviews)

  • Was a great place to start a sales career (in 6 reviews)

Cons
  • Pay is always minimum wage, commission is difficult to come by (in 12 reviews)

  • Very arrogant corporate and upper management staff across company (in 10 reviews)

More Pros and Cons

  1. "Department Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sam Ash Music full-time

    Pros

    It is a good networking tool

    Cons

    Only the top salespeople will make any money and management could be bett

    Advice to Management

    Explain the pay structure better to new employees and you want have as much turnover


  2. "Senior Department Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Sam Ash Music full-time (Less than a year)

    Pros

    It's a music store and the customers are awesome.

    New part time employees are always excited.

    Cons

    Store manager and regional manager are "old boys" and are attempting to maintain the car dealership mentality and culture.

    Commission based pay structure vs minimum wage. Paid every 4 weeks. Commission paid is a percentage of gross profit which varies per product. $100 in sales earns anywhere from $2 to $10 in commission. You must exceed your hourly wage in commission earned for the 4 week period to get any commission. Returns count against your commission the week of the return.

    POS systems are archaic and quite frustration to both employee and customer.

    Full time employees are sullen and cynical.

    Advice to Management

    Transparency and honesty are critical to the RUNNING OF A BUSINESS. Deception and obfuscation are the hallmarks of bad management, lack of vision, and the death knell of growth.

    Forest. Trees. Learn the difference.

    R E P L A C E Y O U R I N F R A S T R U C T U R E. now. in it's entirety. That junk be broke.

  3. "Life at Sam Ash"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Manager in White Plains, NY
    Current Employee - Department Manager in White Plains, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sam Ash Music full-time (More than a year)

    Pros

    Great employee environment. If you love to work with customers, it's a great job.

    Cons

    Very demanding for the pay at times. You can find yourself taking a lot of responsibilities at once that may hinder you from accomplishing your sales requirements. Commission structure is month to month and you a check for whichever is higher. Either your base or your commission for the month, not both.

    Advice to Management

    Management does the best they can to achieve their store goals. No complaints


  4. "Fun job, but unrewarding in the pay department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sam Ash Music full-time

    Pros

    Great deals, working with musical instruments, making money talking about gear

    Cons

    Pay is always minimum wage, commission is difficult to come by


  5. "Sales Associate - Guitars"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Columbus, OH
    Former Employee - Sales Associate in Columbus, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sam Ash Music part-time (More than a year)

    Pros

    Relatively relaxed work environment. Get to work with music, be around people who are interested in music, and talk about guitars, pedals, and amps all day! Weekly paychecks.

    Cons

    Not enough money to live on, but it is part-time so what can you expect? Minimum wage plus commission, which is rather contrived by management so that even on your best months your average hourly wage is not going to be over $12-13/hr.

    Advice to Management

    Offer more opportunities to earn extra money. Increase hourly pay by some small amount every 3 months worked, for example. Get a new computer system and stop using internet explorer.


  6. Helpful (1)

    "Good people, but low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pro Audio Sales Associate in West Hollywood, CA
    Former Employee - Pro Audio Sales Associate in West Hollywood, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Sam Ash Music full-time (More than a year)

    Pros

    Nice people to work with, mostly all cool, much better than Guitar Center

    Cons

    Low pay, low morale, and understaffed

    Advice to Management

    Let sales associates deal with their clients how they personally believe they aren't being pushy. People do come around when you are giving them a good service.


  7. "Sam Ash is what you make it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pro Audio Sales
    Current Employee - Pro Audio Sales
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Sam Ash Music full-time (More than a year)

    Pros

    Great discounts on equipment, laid-back workplace, consistent hours, and overall friendly environment to work in if you have a good team.

    Cons

    Pay is totally dependent on the traffic in the building, making it next-to-impossible to guarantee that you'll have a steady paycheck. If you can build a good client base, you can make money. But it's not always guaranteed, and that kind of uncertainty is horribly stressful. If your store is competitive, you will not enjoy your experience because everyone will be constantly stabbing each other in the back. The biggest downside is the absolute lack of opportunity for advancement. People who have been in a position for twenty years are virtually guaranteed to stay in that position until they die or retire, which gives new employees absolutely no incentive to try to move up.

    Advice to Management

    Get rid of the commission pay structure. It's outdated and doesn't work for employees, and just builds animosity towards management if you can't hit your base. And try investing in the stores. They all need a facelift if they want to compete with the dying market.

  8. Helpful (1)

    "Fraud & B.S. in Sam Ash Music Store!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Orlando, FL
    Former Employee - Sales Associate in Orlando, FL
    Doesn't Recommend
    Negative Outlook

    I worked at Sam Ash Music part-time (More than a year)

    Pros

    One of larger selections of instruments in the area.

    Cons

    Dept managers wil [LIE to you] regularly! LIE to customers all the time! Business is cutthroat, they "Push You" in lil employee meetings everyday to SELL MORE . . YOUR PAYCHECK DEPENDS ON IT! They will Argue with customers who try to Return items, even though they advertise "60 Days" to price match them or return it if not satisfied. Salesmen will lose their commission on the sale, ha, that's why they are PRESSURED so much. (*) Turnover is incredible! Every 4 mos there is a diff person to talk to in the same Dept you been visiting for 2-3 yrs. "Open MIc' night is Run by their cronies & Bias & Discrimination is practiced there against public performers ALL THE TIME. Sam Ash Music is a REAL SCREWBALL PLACE!!!

    Advice to Management

    Find another job !


  9. Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Sales Associate in New York, NY
    Former Employee - Former Sales Associate in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Sam Ash Music full-time (More than a year)

    Pros

    Interesting and brilliant avaunt guard type co workers. Great people to get to meet and have their input/ take on items in life on all levels . Really great musicians will sort through there on regular basis as well. Neat place to be whenh that happens

    Cons

    Absolute cut throat encouragement of " Survival of the fittest" . While I understand this is a partial requirement...... these cats take it way over the top and overboard. Very antiquated computer system that is not only horribly outdated but requires so much hands on instruction in order to learn . It is retained due to the fact that it is so old, nobody alive on earth would know how to access it for " robbing them" type purposes. Like many businesses of this age, it lives in a penny wise pound foolish type mentality. Midlevel management is of good ol boy network where they learned the skills of screw all medium level employees to the wall, as long as they win. You will be surronded by a culture of multitasking of cleaning bathhrooms , stocking the store, dealing with unhappy customers who bought something and returned it to the brik and mortor store...... commissions strukture are a complete joke due to inflated bottom line pricing by upper most management ......... screw the commission guys/girls in the store, but they still maintain the margerines that can pay the overhead. Very difficult place to work. Nobody within this hole organization can be truthful. NO ONE. They are all full of blowing smoke up your collar. You must be p[repared to juggle all kinds of tasks for very very low minimum wage type pay. But you can tell your frineds that you work at this cool plalce.

    Advice to Management

    Try to advance to the 20th century and realise that everyyybody in this supply chain aint out to rob people blind. Although yall seem to think that within the " inside brainstorming " sessions


  10. Helpful (1)

    "If you need extra money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Buffalo Grove, IL
    Former Employee - Sales Associate in Buffalo Grove, IL
    Doesn't Recommend
    Negative Outlook

    I worked at Sam Ash Music part-time (Less than a year)

    Pros

    It's fun learning about new instruments, music, and working with cool people.

    Cons

    Very political, territorial place to work. It's not to say other places don't have that, it's just very acute here. The pay stinks and it is literally a stab in the back type of work culture. Only work here if you need extra money, otherwise go back to school and get a better job.

    Advice to Management

    Sales vs commission has got to go, or if it stays, make it for two weeks instead of four. Pay your employees a living wage. This way turnover will be much lower and the work culture will be a much healthier one.


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