Sam's Club Reviews | Glassdoor

Sam's Club Reviews

Updated August 22, 2017
3,475 reviews

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3.2
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Sam's Club President & CEO John Furner
John Furner
141 Ratings

3,475 Employee Reviews

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Pros
  • Good pay compared to other jobs around (in 149 reviews)

  • Usually good work-life balance, decent pay (in 101 reviews)

Cons
  • Work/Life balance is not great if you are family oriented (in 78 reviews)

  • Not many full time positions available (in 171 reviews)

More Pros and Cons

  1. Helpful (3)

    "Nice job for part time work if you are flexible. If you are looking for anything else...move on"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sam's Associate in Madison, WI
    Former Employee - Sam's Associate in Madison, WI
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Sam's is a decent job if your only looking for part time work.

    Cons

    There is no room to grow, pay increases are a joke, scheduling was a free for all. There were several times where I would make plans as I would be off shift only to find my manager changed my schedule on the fly a day before and didn't tell me. There was no way I was changing my plans for that. When I didn't show for my "changed shift" management got upset and counted it as a no show.

    Advice to Management

    Don't treat all of your employees like they are still in high school. Treat all of your employees with respect and show your appreciation for employees who put in a good honest day of hard work, that seams to have gone unnoticed in exchange for people who can sell the most memberships.


  2. Helpful (4)

    "Sam's Club Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Paul, MN
    Current Employee - Anonymous Employee in Saint Paul, MN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The only two pros working for this company include their abbility to work around school and the idea they also help associates achieve their GED.

    Cons

    Where do I begin? Always short staffed. If you want to know what it feels like to lose your dignity and self respect, this is the place for you.

    Advice to Management

    Connenct with thier employees more. Many of the managers at my store stand around and talk about thier latest bar excursion rather than address the matters at hand.

  3. Helpful (3)

    "fighting among managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Champaign, IL
    Former Employee - Anonymous Employee in Champaign, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    i cant really think of anything postive to say about this company. the pay is good, if you dont want a life.

    Cons

    fighting among management team is taken out on associates. there are clicks just like in high school. if your not in one of the clicks forget anything ever working in your favor.

    Advice to Management

    growup


  4. Helpful (2)

    "Watch Your Back"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader Bakery
    Current Employee - Team Leader Bakery
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The other associates, there are good ones willing to help you, location, its a job. is single pays the bills

    Cons

    Pay levels , benifits, not what you know but who,management gets worse not better, lucky if you get annual raise

    Advice to Management

    acknowledge the associates for good job not what went wrong


  5. Helpful (9)

    "I wish I didn't need this job."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Grand Rapids, MI
    Current Employee - Cashier in Grand Rapids, MI
    No opinion of CEO

    Pros

    Sam's pays better than minimum wage. They're not open 24 hours and are closed on holidays. Sunday premium is paid. Profit sharing is nice to receive once a year. You can wear jeans and mostly comfortable clothes. You don't need a college degree to move into management. Co-workers are above average in intelligence for the most part. Customers are above average types. Pretty decent little Holiday party. Good about making sure breaks are provided and on time. Prices and barcodes are accurately in sync 99% of the time. Doors close at a much more reasonable hour than other retailers.

    Cons

    Cashiers have become salespeople preying on captive members to sell Plus memberships, Extended Warranties, and trying to force credit cards on them when they can't even escape the pitch because you're holding their groceries hostage. In addition to making members angry, it pisses off all the people in line behind them as the wait is too long because only half of the needed cashiers are ever scheduled. Too few support people create numerous and unreasonable delays which creates even more angry customers and even higher stress levels.
    Break schedule for short days is inequitable.
    New hire training is a total joke.
    Cleaning supplies are almost non-existent.
    Employee discount is limited to 10% off overpriced produce only.
    Management is comprised of people with little more than a high school diploma and it shows.
    Not enough cash is in drawer for startup.
    Checkout area is unreasonably warm for employees AND customers.

    Advice to Management

    Plus membership is marketed worse than anything I've ever seen. Instead of exploiting what is desirable in it, you hide it like a disease. In general, the entire marketing department should be fired and revamped. Respect for the customer is disappearing. If you want the old timers to quit, which is really quite evident, then fire their butts. They are slackers anyway. Members are comforted by items that can be counted on to be in stock. Quit changing things so much.


  6. Helpful (3)

    "NOT WORTH IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Section Team Lead in Fairbanks, AK
    Former Employee - Center Section Team Lead in Fairbanks, AK
    Doesn't Recommend
    No opinion of CEO

    Pros

    * lots of people to interact with-
    * get to see some crazy stuff involving customers-
    * get to see how stupid management can really be-

    Cons

    - poor pay -
    - poor management -
    - favoritism -
    - unprofessional work environment -
    - poor scheduling -

    Advice to Management

    treat employees with respect and learn how retail actually works.
    allow people equal fair shots at advancement.
    take better care of employees


  7. Helpful (3)

    "Good part-time job for college: Do not work for company after graduation!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Springfield, MO
    Current Employee - Sales Associate in Springfield, MO
    Disapproves of CEO

    Pros

    Sam's Club offers a very flexible schedule and allows you to experience many facets of the retail industry. If you are a student it is ideal.

    Cons

    Sam's Club management looks down on students getting degrees. They will tell you that it's great to get an education. The next moment they will say that a degree will get you nowhere in the company. Many managers have no formal education themselves, so many times they feel threatened by young educated people. This company also pays its people very little and they take forever to promote hardworking individuals.

    Advice to Management

    Take inventory of your human capital. Just because people have been with the company 10 years does not mean that they are the most qualified. In many instances these individuals are the worst qualified. Look at your young college students and find potential in them.

  8. Helpful (3)

    "Don't do it."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Grocery Associate/Member Services/Cashier in Grapevine, TX
    Former Employee - Grocery Associate/Member Services/Cashier in Grapevine, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    It's better pay than you will get from Walmart. If you work really hard, catch on fast, go above and beyond(do more than your paid for) do everything managers ask, volunteer for everything and keep your mouth shut you will be promoted in time...don't forget to be real chummy with managers.. This was me for about 6 months.

    Cons

    On my eval I was told to voice my opinion and talk to my team lead and manager about things I did not agree with. Otherwise I was given an outstanding on eval. I was really liked up to this point and was told I was next in line for Grocery Team Lead. By my 8-9th month I was not like. So, work hard, keep your mouth shut and you will be promoted. General Manager listens to Assistant Managers over anyone, Assistant Managers listen to Team Leads over anyone, Team Leads are out to make themselves look good to get promoted. Open Door policey does not happen. If you complain to the GM about a Team Lead or Assistant Manager it is somehow lost and nothing happens. Walmart needs a union.

    Advice to Management

    You were in our spot once, yes you payed your dues but why not change the system so no one has to go through that. Rotate Team Leads and do not allow them to stay at Team Lead for year after year blocking the advancements of others. A third party Open Door policy would work. Going to managers to express concerns to other managers just doesn't work. They work together and become friends because they go through the same things. They are going to look out for each other, not the one that needs a voice. Don't put someone in a position just because thats the best option. Hire someone in or transfer them. And don't allow someone to stay in a position that is "just getting by." Don't let someone set by that could do better. And don't find reasons to fire people just to save a bit on payroll. It's wrong and you are messing with people (and their children's) lively hood just so you can get your bonus.


  9. Helpful (3)

    "the management are rude and disrespetful and treat employees poorly"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advantage Coordinator in Springfield, MO
    Former Employee - Advantage Coordinator in Springfield, MO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    good hours for the position

    Cons

    low pay and no respect, the job should be salary or commision based

    Advice to Management

    act like you care, i have been in management and am not a tool!


  10. Helpful (7)

    "I wouldn't recommend my worst enemy to work here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Macon, GA
    Current Employee - Cashier in Macon, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    - Starting pay is above minimum wage
    - As a college student they work around your school schedule
    - Free Sam's Club membership
    - Profit sharing once a year
    - Easy to "move up the ladder"
    - Casual work environment
    - Store closes a lot earlier than most retail businesses

    Cons

    - Rules are constantly changing so there isn't much organization with how things are done.
    - New hire training is a waste of time
    - Open door policy is a joke!
    -Cashiers are expected to sale warranties, plus memberships, and credit cards to members who, 99% of the time, don't want to be sold anything (which leads to members becoming angry, especially when the checkout lines are extremely long).
    - NEVER enough cashiers scheduled to work, so the lines are constantly long, even on slow days.
    - There is usually only one front end supervisor scheduled to assist several departments; this causes cashiers to wait for an extended period of time just to receive change, a void, or any type of assistance. Members become angry.
    - Did I mention the angry members??
    - Standing on hard concrete for 5 to 8 hours a day.
    - After standing for about 5 to 8 hours a day doing heavy lifting, cashiers are required to stay after work to assist with cleaning and reorganizing the store (which is what floor associates and night shift are responsible for).
    - Items are sold in bulk so there is a lot of heavy lifting ( you have to lift up to 50lbs)
    - Very easy to move up in management with little education/training. This lead to having supervisors/managers who are incompetent (bad attitudes, poor communication skills, horrible people skills, completely clueless as to whats going on/what they're doing).
    - During the warm seasons the front-end area is unbearably hot ( as the air and heat are controlled from home office!)
    - Employees only get discounts on produce (fresh fruit and veggies only) that are over priced in the first place

    Advice to Management

    - Use positive reinforcement. Stop threatening your cashiers in order to get them to sell plus memberships, it'll never work!
    - Your employees have ZERO trust in the open door policy. Gain their trust by making sure that members of management don't show favoritism and make sure that they make employees feel as if they are being taken seriously when they approach them with a suggestion or problem.
    - Improve the Plus membership and maybe members will be likely to try it and actually keep it instead of asking for a refund after trying it
    - Make employees feel APPRECIATED instead of treating them like doormats and expecting them to behave like robots
    - Listen to your employees who deal directly with members on a regular basis. They are the ones who know what members want/expect from Sam's Club.


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