Samsung Electronics America Reviews | Glassdoor

Samsung Electronics America Reviews

Updated October 16, 2017
655 reviews

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3.1
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Samsung Electronics America President and CEO Tim Baxter
Tim Baxter
19 Ratings

655 Employee Reviews

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Pros
Cons
  • Extremely poor work life balance (in 116 reviews)

  • No work life balance and lots of politics (in 52 reviews)

More Pros and Cons

  1. "Field Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Sales Manager in Salina, KS
    Former Employee - Field Sales Manager in Salina, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Samsung Electronics America full-time (More than 3 years)

    Pros

    My duties were to educate cell phone carrier reps and big box store cell phone reps on the features and benefits of the new Samsung phones and devices. I enjoyed meeting new people and establishing relationships with them.

    Cons

    The job required lots of driving miles and lots of hours every week.

    Advice to Management

    There were no opportunities for advancement in my area.

    Samsung Electronics America Response

    Sep 24, 2017 – Employer Branding

    Thanks for your review. We're really happy that you loved the core functions of your job including meeting new people, establishing relationships, and discussing our awesome products!


  2. "Middle Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Middle Management in Ridgefield Park, NJ
    Former Employee - Middle Management in Ridgefield Park, NJ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Samsung Electronics America full-time (More than 5 years)

    Pros

    Great Products, strategically relevant planning, knowledgeable people, quick implementation of plans once a direction is decided.

    Cons

    Lack of trust in local management by Korean HQ. Oversight by HQ is rigid to the point of being oppressive and unrealistic.

    Advice to Management

    Allow local management autonomy in decision making and budgetary guidelines.

  3. "Instructional Design"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Samsung Electronics America full-time

    Pros

    This is a good company to work for, and the benefits are good.

    Cons

    Lack of leadership. Leaders need to be trained to help support and developed employees

    Advice to Management

    Leaders need to be trained to help support and developed employees

    Samsung Electronics America Response

    Oct 16, 2017 – Employer Branding

    Thanks for your feedback! We're committed to growing and developing our employees and supporting them emotionally, physically, and financially. We're glad to hear you enjoy the salary and benefit... More


  4. "Not bad, could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Samsung Electronics America full-time

    Pros

    Big name, you learn a lot very fast, dynamic, busy

    Cons

    Pay is not great compared to workload, can be long hours, weekends, holidays, management is based around expatriates.

    Advice to Management

    Localize and trust local experts. Just because you are from headquarters doesn't make you right.

    Samsung Electronics America Response

    Oct 7, 2017 – Employer Branding

    Thank you for writing your review! The time our employees dedicate to this fast-paced and dynamic environment is extremely inspiring, but we also understand the importance of work-life balance. Thank... More


  5. "+Pay / Benefits .... - Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Samsung Electronics America full-time (More than 3 years)

    Pros

    Pay and benefits are good

    Cons

    Unique culture with heavy Korean influence

    Samsung Electronics America Response

    Oct 3, 2017 – Employer Branding

    Thanks for your review! We love to hear you enjoy our pay and benefits. We strive to properly compensate our employees for the awesome work they do here and we're glad it doesn't go unnoticed... More


  6. "Great, challenging, environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition Manager in Dallas, TX
    Current Employee - Talent Acquisition Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Samsung Electronics America full-time (More than 3 years)

    Pros

    This company let's you make am impact. It's challenging, but rewarding. The people here are amazing and it's a highly collaborative environment.

    Cons

    Some of the systems are challenging. They can get in the way of actually doing the work that is required.

    Samsung Electronics America Response

    Oct 7, 2017 – Employer Branding

    Thanks for your review! We love to hear you enjoy our unique and stimulating work environment. The time each of our employees contributes to this organization impacts us in a number of ways, and we... More


  7. Helpful (1)

    "I don't like it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in New York, NY
    Current Employee - Call Center Representative in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Samsung Electronics America full-time (More than 3 years)

    Pros

    They lied to customers and then haRd to handle it.

    Cons

    Hard to work and explain samsung mistake.
    Like note8 problems

    Advice to Management

    Hate it to lies to customers

  8. Helpful (6)

    "ECommerce Division"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ecommerce
    Former Employee - Ecommerce
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Samsung Electronics America full-time (Less than a year)

    Pros

    Pays very well and you are working in a growing environment. But the money is not worth it. There are much better options out there.

    Cons

    If you like being treated like dog poop, this is the job for you. Leadership is abrasive, rude, & hated throughout the rest of the company. There is zero structure in this division. Probably the most disorganized structure I've ever seen.

    They have successfully created a culture where you are being micromanaged beyond belief and are expected to hit unrealistic deadlines on a daily basis with zero direction.

    Advice to Management

    Such a shame because DTC has so much potential for ecommerce but the culture and the amount of disorganization and cracks in that division is beyond anything imaginable. If eComm leadership doesn't see that this is a house of cards waiting to collapse then they are even more inept that I thought.

    Samsung Electronics America Response

    Oct 9, 2017 – Employer Branding

    We appreciate your feedback. As a company, we are committed to fostering an environment where all employees are treated with dignity and respect. We have shared your insights with HR and our... More


  9. Helpful (2)

    "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I have been working at Samsung Electronics America full-time

    Pros

    Pay, benefits, and the marketing team are some of the nicest people I have ever worked with. My direct boss is great.

    Cons

    Seattle E-commerce leadership does not care about their employees. If you are considering a role there be sure to have a thick skin because you might get cussed out very often or be a witness to many drive by demoralizing sessions. It is very unprofessional

    Advice to Management

    Consider who you hire in upper management, there is a direct correlation to employee moral and how employees are treated. Also consider promoting within.
    Empower your employees to be owners, If you just want people to do things the way they have been done don't pull people from other top companies. Just hire college grads.

    Samsung Electronics America Response

    Sep 6, 2017 – Employer Branding

    We are happy to hear you enjoy our benefits and most importantly, working with your awesome team. However, we encourage you to reach out to your HR Business Partner to discuss the cons you reference... More


  10. "Marketing Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Samsung Electronics America full-time (More than 10 years)

    Pros

    Pay is good, PTO is fair if you get to use it, good benefits

    Cons

    Long hours, whatever you achieve is never good enough/what have you done for me lately?

    Advice to Management

    Don't toss aside the people who helped you get where you are today

    Samsung Electronics America Response

    Sep 6, 2017 – Employer Branding

    We appreciate your years of dedication and being a part of the Samsung family. Work-life balance can be a challenge, especially in the fast-paced tech industry. However, we strive to provide our... More


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