Samuels Jewelers Reviews | Glassdoor

Samuels Jewelers Reviews

Updated February 28, 2017
31 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Nehal Modi
11 Ratings

31 Employee Reviews

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  1. "It is an easy job but a lot of things should be done to make it more modernized and computer friendly."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Lake Charles, LA
    Current Employee - Sales Consultant in Lake Charles, LA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Samuels Jewelers (Less than a year)

    Pros

    They have a really good commission structure could be better if people could reach it. It is a laid back job.

    Cons

    Hard to reach sales goals
    Company not completely together
    Everything is done on paper
    It is really hard to get responses from corporate level workers.

    Advice to Management

    Work on making goals more reachable.


  2. "This company is by far the most ridiculous company I have ever been a part of."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Houston, TX
    Current Employee - Management in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Samuels Jewelers full-time (More than 3 years)

    Pros

    About the only pros to working for this company are the discounts and you get a paycheck.

    Cons

    I don't believe that there is enough space allotted here for the cons to this company. But some examples would be...the right hand doesn't know what the left is doing, upper management is so far removed from the stores...unless you're a favorite, labor laws and their own policy is thrown out the window. I could go on, but I'm sure you get the idea.

    Advice to Management

    Pay attention to EVERY store and employee. We don't only work for our paycheck..but we also help add to yours!
    Don't make excuses, make solutions.


  3. "Too much pressure"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Montclair, CA
    Former Employee - Store Manager in Montclair, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Samuels Jewelers full-time (Less than a year)

    Pros

    Good financing available for customers

    Cons

    Company culture is like 1985 with the district manager calling daily to pressure and pressure.
    Merchandise is overpriced and mostly dated or just plain ugly.

    Advice to Management

    get with the times! you cannot build a long term business trying to slam every customer that comes through the door. Customer satisfaction and relationship building will win in the long run.


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  5. Helpful (5)

    "The worst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Columbus, OH
    Former Employee - Sales Consultant in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Samuels Jewelers full-time (Less than a year)

    Pros

    Good benefits. They will pay for you to get your licensure with the DCA (Diamond Council of America), other than that... none.

    Cons

    Terrible base pay, they tote the fact that you can earn up to 5% commision on your sales, but they set goals way too high for you to be able to attain anything more that .5%. The management, all the way from the CEO to the store managers are overworked, treated like dogs, and have an all around bad temperament. There is no accountability, so people will attempt (and succeed most of the time) to steal your sales, people will threaten you with bodily harm, and unless you're on someone's good side, you better watch your back. They rarely fire people, they just tend to make the people that they don't like live in hell... Also, the organization and office management is awful. Only a handful of the 120 stores have an office manager (something most jewelry stores with a large inventory/budget have; so they rely on workers to do back office and administration work, but then chastise them for doing it. The product is cheap, the company is cheap, and I would avoid it at all costs.

    Advice to Management

    Do a COMPLETE reevaluation of the company. There are good salespeople quitting and going to other stores because of the awful management structure. Learn that your people aren't slaves, and without them... you would go under.


  6. Helpful (1)

    "Terrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Tulsa, OK
    Former Employee - Store Manager in Tulsa, OK
    Doesn't Recommend
    Negative Outlook

    I worked at Samuels Jewelers full-time (Less than a year)

    Pros

    Great pay if you can sell

    Cons

    They don't treat their employees very well.

    Advice to Management

    Treat your people better!


  7. "MIT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager In Training in San Jose, CA
    Former Employee - Manager In Training in San Jose, CA

    I worked at Samuels Jewelers full-time (Less than a year)

    Pros

    Its a fun place to work

    Cons

    employees were unable to take breaks due to under staffing

    Advice to Management

    to visit the store once in a while


  8. "Great potential. No training at all. No stability or consistency in upper management."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Austin, TX
    Current Employee - Sales Associate in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Samuels Jewelers full-time (More than a year)

    Pros

    Good pricing. Good pay. Good commission and incentives.

    Cons

    Very poor merchandise mix. NO training. No Marketing. In store marketing is tired and confusing

    Advice to Management

    Train, train, train. Listen to the people in the stores. Use you DM's properly. They do not need a phone attached to their head. If the first 5 conference calls of the day didn't work, this one won't either. Structure, consistency, follow through and company culture are dead. This starts with upper management.


  9. "Mediocre"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bench Jeweler in Austin, TX
    Former Employee - Bench Jeweler in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Samuels Jewelers full-time (More than a year)

    Pros

    Lack of supervision. We got lots of experience with repairs and manufacturing (mostly setting).

    Cons

    Lack of leadership. Samuels laid off almost all of their bench jewelers and sent the jobs overseas to India.


  10. "Assistant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Montclair, CA
    Current Employee - Assistant Manager in Montclair, CA
    Recommends
    Approves of CEO

    I have been working at Samuels Jewelers full-time (More than 5 years)

    Pros

    Many opportunities available to anyone applying

    Cons

    None that I could think of


  11. Helpful (1)

    "The biggest waste of time ever."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Acting Manager in Independence, MO
    Former Employee - Acting Manager in Independence, MO

    I worked at Samuels Jewelers full-time

    Pros

    Seeing your customers happy and discounts.

    Cons

    working 67+ hours a week. every week.
    horrible location.
    never fully staffed.
    Upper management has no accountability.
    never getting a raise or a review. 3 promotions - no raises.

    Advice to Management

    take responsibility for your stores.


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