San Antonio Water System Reviews | Glassdoor

San Antonio Water System Reviews

Updated September 21, 2017
25 reviews

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2.8
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Robert R. Puente
15 Ratings

25 Employee Reviews

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  1. "Company culture is great. Very family oriented organization."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in San Antonio, TX
    Current Employee - Call Center Representative in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at San Antonio Water System full-time (Less than a year)

    Pros

    Good benefits, holidays, and ability to work remotely depending on your role. Managers are willing to assist in areas that employees struggle.

    Cons

    Lack of development training. Company should invest more on cutting edge software to make work more efficient. Thats all i have to add

    Advice to Management

    None that i can think of.


  2. "Big company but inefficient management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    It has an onsite cafeteria which is very convenient. Nice building locates just next to the highway with covered parking space.
    Provide an intern training program with friendly environment

    Cons

    Not a good place for young and passionate people.
    Colleagues were nice but mostly just working on their own.

  3. Helpful (1)

    "Senior CSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at San Antonio Water System full-time

    Pros

    Work environment co workers knowledge of municipality

    Cons

    long year end process for employee reviews


  4. Helpful (1)

    "Horrible Organization. This is a renegade public utility."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Superintendent in Elmendorf, TX
    Former Employee - Superintendent in Elmendorf, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at San Antonio Water System full-time (Less than a year)

    Pros

    Pay, Benefits, Headquarters cafeteria food.

    Cons

    Management motivated by fear and is incompetent.

    Advice to Management

    Remove everyone from the top down to the supervisor level.


  5. "Engineering Internship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    The people that work there are great. From a comparative standpoint, SAWS is going above and beyond when it comes to water utilities - in regards to both production and waste water treatment.

    Cons

    It's a public utility so things are naturally slow. Really slow. Bureaucratic.


  6. "Senior systems programmer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at San Antonio Water System full-time (More than 5 years)

    Pros

    Flex time, 1day work from home, technology used.

    Cons

    Always trying to use COTS instead of programmers. One day work from home very limited with restrictions. Micromanaging

    Advice to Management

    Stop micromanaging. Apply equal policy to all employees. Increased pay.


  7. Helpful (3)

    "Fruatrating company yo work for. Dont work here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at San Antonio Water System full-time

    Pros

    -great co-workers
    -great benefits package
    -some good supervisors and managers
    -field personnel work very hard

    Cons

    -no say in changes
    -management rules with an iron fist
    -new ideas are always seen in the initial investment versus how much money could be saved in productivity overall
    -12 hr shifts (when changed from 10 hr to 12 hr shifts, no say in change)
    -only way to move up is to make a big mistake or kiss at the feet of current managers
    -watching the CEO get large bonuses and get 0 bonuses, sometimes no pay increase, and 0 appreciation
    -watching the company spend more than $10 million on software that was unreliable and not user friendly
    -watching the company lose great employees while bad one get promoted
    -irregular and very confusing hiring practices
    -HR department virtually nonexistant and not helpful
    -being questioned about menial things like bathroom breaks

    Advice to Management

    Learn to listen to your employees and be flexible. Show some appreciation in the work your department employees are doing. Sometimes a pay on the back is all an employee needs to feel inspired to do better work especially when pay freezes are quite frequent.

  8. Helpful (3)

    "You Get What You Give"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Network Engineer in San Antonio, TX
    Former Employee - Senior Network Engineer in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    1) If you are willing to put in the work and strive to improve yourself then there is room for growth within the IS department.
    2) The company invests in its computer infrastructure so there is some cool tech to work with. There are also opportunities to be hands-on with the gear.
    3) Training opportunities were readily available.
    4) Low stress relative to other IT departments.
    5) Salary is pretty decent.
    6) For the most part the people are cool.

    Cons

    1) It is nigh impossible to get fired. I worked with people that were terrible at their jobs, or not very motivated, yet they stuck around. People would openly complain about how much the place sucked, and then wonder why they weren't being promoted.

    2) Benefits aren't what they used to be. Both insurance and retirement cost the employee substantially more than when I started.

    3) The only way to get a decent raise is to get promoted. Raises didn't always occur annually, and when they did they were under 5%, sometimes as low as 2%. Last year the raise was completely offset by the requirement that the employee pay more into retirement.

    4) This may have changed, but HR was reluctant to start anyone out beyond the halfway point of the pay grade. Finding qualified people was a challenge as a result.

    5) Things move glacially slow. Depending on your level of motivation this could be considered a pro.

    Advice to Management

    Get rid of the cruft and advise HR to use the entire pay grade when negotiating salaries.


  9. "Training Consultant I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Training Consultant I in San Antonio, TX
    Former Employee - Training Consultant I in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at San Antonio Water System full-time (More than a year)

    Pros

    Great company that gets a bad rap because the pubic feels water should be "free". The company really cares for the general public and is always striving to make the customer experience as positive as possible. Many possibilities for advancement.

    Cons

    Public entities are very methodical and tend to be slow in implementing decisions.


  10. Helpful (1)

    "Waste of time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Meter Reader
    Former Employee - Meter Reader
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at San Antonio Water System full-time

    Pros

    Good Benefits, good hard working people (being exploited)

    Cons

    Poor leadership, they'll waste your time training you, only to let you go, even if you are good at your job, just cause management doesn't like you. Easily one of the worst companies to work for in SA.

    Advice to Management

    No Advice, they wouldn't listen anyway.


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