San Mateo County Human Services Agency Reviews | Glassdoor

San Mateo County Human Services Agency Reviews

Updated Sep 28, 2016

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Found 6 reviews

2.7
StarStarStarStarStar
Rating TrendsRating Trends
43%
Recommend to a Friend
50%
Approve of CEO
Iliana Rodriguez
2 Ratings
  1. "Working at HSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Benefits Counselor in San Carlos, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at San Mateo County Human Services Agency part-time for less than a year

    Pros

    I enjoyed working with the staff; they are generally individuals who genuinely care about clients and are trying to help them out of difficult situations. Additionally, there is a great deal of open communication and co-workers are generally open to new ideas and input.

    Cons

    Sometimes its difficult to deal with the bureaucracy and at times programs are implemented that do not necessarily help to assist the client, but are instituted by mandate.

    Advice to Management

    Try to trim the bureaucracy and let people who help clients one-on-one have more say in the process.

    San Mateo County Human Services Agency2015-10-27
  2. "Lots of hidden agendas, but good pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at San Mateo County Human Services Agency

    Pros

    I love working with the other interns and clients, they make it worth coming into work

    Cons

    Some of managers like to pretend like they know what they are doing and not listen to subordinates

    Advice to Management

    Just listen to us and then most problems we face wont even be an issue

    San Mateo County Human Services Agency2016-09-28
  3. "Benefits Analyst"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at San Mateo County Human Services Agency full-time

      Pros

      Help community residents in getting health coverage.

      Cons

      Poor management. High turn over of staff and no stability in organizational processes.

      San Mateo County Human Services Agency2016-07-26
    • "Most uncaring leadership team for both the employees and the clients we serve"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Benefit Analyst II in Belmont, CA
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I have been working at San Mateo County Human Services Agency full-time for more than 3 years

      Pros

      Benefits, pay location near freeway and trains

      Cons

      Supervisors must unmotivting/unsupportive group of people I've ever worked for or with in my career.

      Advice to Management

      Supervisors do not belong in offices. They should've in the floor guiding and coaching staff. Closed doors unless in conference with employees or mgmt are wrong. Supervisors get paid too much money to be making daily schedules. That's admin work. Supervisors should greet staff and help staff instead of being invisible. I have had supervisors that I can go a week without seeing despite being feet away as they sequester...

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      San Mateo County Human Services Agency2015-06-07
    • Helpful (1)

      "Inexperienced, untrained managers,"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Supervisor in Belmont, CA
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at San Mateo County Human Services Agency full-time for more than 10 years

      Pros

      Caring Board of Supervisors and nonprofits.

      Cons

      Very few of the managers and directors, less than 25%, went through a competitive recruitment process. Most were appointed by the previous Executive Director and had no management or supervisory experience or training in their programs. The only people who do are line staff.

      Advice to Management

      Bring in program (not organizational) consultants to help with program design. Create an advisory board consisting of nonprofit staff. Ask for help from the state and other counties. Listen to your staff. They are running the programs so get out of their way.

      San Mateo County Human Services Agency2015-04-05
    • Helpful (1)

      "I feel sorry for the clients"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Doesn't Recommend
      Neutral Outlook

      I have been working at San Mateo County Human Services Agency full-time for more than a year

      Pros

      I really can't say anything positive about working for the county. It is unfortunate but true. I don't want to sound like a stereotypical angry employee who is using an anonymous post to blast his employer, but I just can't say anything positive about working here.

      Cons

      Most of the workers do their jobs poorly. They aren't there to help the clients, they are just there to punch in and punch out. There are a few workers who really care for their clients and go the extra mile for them but they are few, far between, and are often rendered impotent by the poor job their co-workers do. There are so many other things I could write but I'll just leave it there.

      Advice to Management

      Your leadership is poor. You management abilities are non-existent. Please, leave your positions for the sake of the clients you serve.

      San Mateo County Human Services Agency2014-07-25
    Found 6 reviews