Sands Casino Resort Bethlehem Reviews | Glassdoor

Sands Casino Resort Bethlehem Reviews

Updated October 9, 2017
44 reviews

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44 Employee Reviews

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  1. "general manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Sands Casino Resort Bethlehem full-time

    Pros

    loved working there it was great

    Cons

    snowed a lot in pennsylvania


  2. "The Best Job I've Ever Had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bethlehem, PA
    Current Employee - Anonymous Employee in Bethlehem, PA
    Recommends
    Positive Outlook

    I have been working at Sands Casino Resort Bethlehem full-time (Less than a year)

    Pros

    Amazing Benefits, 401K with company match, fun team member events, team member discounts, recognition programs in every department and the bravo awards, clean environment, treated with respect by coworkers and upper management

    Cons

    No overtime possibility, only one holiday recognized, limited room growth in some departments, company's bottom line number is strong but does not reflect in employee's wages, some departments are very micromanaged

    Advice to Management

    Take a closer look and pay attention your team members. Management should be more in sync with team members' needs and how to get them to stay and want to grow with the company.

  3. "It All Rolls Down Hill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Sands Casino Resort Bethlehem full-time (More than 5 years)

    Pros

    Good health insurance.
    1 hour break with free food.
    Free covered parking.
    Interaction with all sorts of people.
    Live music at night.

    Cons

    Guests pare practically paid (with comp $ / free play) to mistreat workers.
    Sanitation - fleas & bedbugs.
    Smoke - the ventilation is horrible.
    Management - untrained and poorly paid (no motivation to move up).
                                   - have favorites and maintain unprofessional relations with those under them.
                                   - do not maintain proper communication between themselves nor the workers they are supposed to be in charge of.
    HR - bullies employees.
            - bribes and/ threatens employees to write one another up.
            - will not terminate individuals for any sort of harassment / theft.

    Advice to Management

    Realize it isn't you (with few exceptions) that makes Sands, it's those who actually do the work and THIS is why you will remain paid less than them!


  4. "Decent job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Sands Casino Resort Bethlehem full-time

    Pros

    Pay and tips, customers are nice

    Cons

    Management is a joke, no clue what they are doing

    Advice to Management

    Fire them


  5. "Senior Surveillance Operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Surveillance Operator in Bethlehem, PA
    Current Employee - Senior Surveillance Operator in Bethlehem, PA
    Doesn't Recommend
    Negative Outlook

    I have been working at Sands Casino Resort Bethlehem full-time (Less than a year)

    Pros

    They understand problems and don't make me wear uniforms.

    Cons

    They hire young kids. The free lunch is not accessible for everyone. Management wont get anyone introuble

    Advice to Management

    Stop hiring young kids.


  6. "slot attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Slot Attendant
    Former Employee - Slot Attendant
    Recommends
    Positive Outlook

    I worked at Sands Casino Resort Bethlehem full-time (More than 5 years)

    Pros

    60 minutes of breaks in 8 hour day
    free meals

    Cons

    meals are highly sodium filled


  7. Helpful (1)

    "Easiest job ever but no work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Table Games Dealer
    Former Employee - Table Games Dealer
    Recommends
    Positive Outlook

    I worked at Sands Casino Resort Bethlehem full-time (More than 3 years)

    Pros

    Easy job, you play games for 8 hours.
    Very easy to get promoted
    Great medical, dental, vision, retirement
    Most supervisors are awesome, some can let the power get to their head.
    Points system is pretty lenient, lose one point every month instead of a year.
    Free food
    Usually there is something special for the employees every month or so
    Coworkers are awesome, made some great friends
    Overall a fun environment

    Cons

    Never had a scheduled weekend off in almost 3 years
    A lot of the dealers don't have people skills, so the toke rate isn't that great
    Highest grossing casino in PA, lowest paid dealers in PA... doesn't add up
    Lots of Chinese and tipping is "not part of their culture"
    You have to apply for a vacation day at least 3 months in advance, so don't plan on attending any birthday parties or doing anything spur of the moment.
    If your day off falls on a holiday, they make you work and don't pay you any extra or give you a different day off
    The business is all greed, they don't care about you as an individual, just the bottom line
    Weirdest hours to work. Everyone starts on swing (8p-4a) and you have no say in what days you want off.
    Almost impossible to find someone to switch a weekend day off with you.
    If you question anything, the answer is always "that's the nature of the business"

    Advice to Management

    If everywhere else that is open 24hrs can allow their employees to have every other weekend off or at least one weekend a month, why can't a casino?
    If you pull someone's day off, give them either an extra day off that week, or a free flex day.
    Do more to promote that the dealers only make as much as a waitress, then maybe most people won't be so surprised to find out that the dealers work off of tips.
    Just because something is the industry norm, doesn't mean it cant' be changed. Try something new and then maybe there wouldn't be so much employee turnover.

  8. "Lack of consistency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Floor Supervisor in Bethlehem, PA
    Former Employee - Floor Supervisor in Bethlehem, PA
    Doesn't Recommend
    Negative Outlook

    I worked at Sands Casino Resort Bethlehem full-time (More than 5 years)

    Pros

    Good benefits, free food, high intensity atmosphere

    Cons

    whole HR department needs to be replaced. They don't care to ask any questions or try to keep good employees from leaving. They don't enforce anything they just "listen" to employees problems and never follow up. Because of "budget" food isn't that great, they will hire someone from the outside with no experience before hiring someone with years of experience within, they promote based on who they like versus experience and both HR and the pres let it happen. Someone with barely any experience can become a higher rank just based on because they are liked. They raise salaries on some departments but not others who have just as much responsibility on the floor.

    Advice to Management

    Be more consistent as you claim to be, stop promoting based on who you like but rather based on experience. Communicate better and have more meetings with the departments.


  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cage Supervisor in Bethlehem, PA
    Current Employee - Cage Supervisor in Bethlehem, PA
    Recommends
    Positive Outlook

    I have been working at Sands Casino Resort Bethlehem full-time (Less than a year)

    Pros

    Great staff and open door policy with upper management.

    Cons

    The smoke on the floor if you cannot handle smoke it won't be for you.

    Advice to Management

    Keep the door open


  10. "Senior Buyer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I have been working at Sands Casino Resort Bethlehem full-time

    Pros

    Very good benefits and a lot of nice people.

    Cons

    Very stressful environment. Support from Management is lacking.


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