Santander Consumer USA Reviews | Glassdoor

Santander Consumer USA Reviews

Updated May 25, 2017
340 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
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Jason A. Kulas
98 Ratings

340 Employee Reviews

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Pros
Cons
  • Work life balance is a challenge (in 21 reviews)

  • Unprofessional leadership, they do not value employees, no work life balance (in 10 reviews)

More Pros and Cons

  1. Featured Review

    "Great company, Benefits, and Pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in North Richland Hills, TX
    Former Employee - Anonymous Employee in North Richland Hills, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Santander Consumer USA full-time (More than 3 years)

    Pros

    I loved every bit of working at Santander and I wish they would hire me back, I came to work did what I was supposed to do and more, overall experience with them is a 10

    Cons

    I disliked the day that my entire team was split up and we got a new manager

    Santander Consumer USA Response

    May 18, 2017 – Talent Acquisition Specialist II

    Thank you for your positive review. We are glad you had a good work experience with us and we hope to continue to make Santander Consumer USA a great place to work.


  2. Helpful (1)

    "So-So"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Support Technician II in Dallas, TX
    Current Employee - Service Support Technician II in Dallas, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Santander Consumer USA full-time (More than 3 years)

    Pros

    Great co-workers and good benefits.

    Cons

    Over worked at the service desk level, taking about 50+ calls a day, also takes forever to get promoted from the service desk.

    Advice to Management

    Management is great just the upper management isn't so good.


  3. "Late Stage Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Late stage account manager in Dallas, TX
    Current Employee - Late stage account manager in Dallas, TX
    Doesn't Recommend
    Neutral Outlook

    I have been working at Santander Consumer USA full-time (More than a year)

    Pros

    The job is fairly stable. Easy to do. Consistent Schedule.

    Cons

    Sometimes hard to move in the company if you don't know the right people. Bonuses are entirely in your control. You can have a great month but the company doesn't so the bonus is low.

    Advice to Management

    Don't play favorites. Develop a program to develop people and allow them to grow.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Business operation manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in North Richland Hills, TX
    Current Employee - Anonymous Employee in North Richland Hills, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Santander Consumer USA full-time (More than a year)

    Pros

    Compensation.
    It wouldn't let me submit without putting in 5 words. I didn't have 5 pros to describe this company

    Cons

    Unprofessional leadership, they do not value employees, no work life balance.

    Advice to Management

    Reorganizing. The leaders have been in the same dept for years and the VPs are blinded by their incompetence and inconsistency. Promote based off performance instead of who you go have drinks with after work.


  6. "Life at SC USA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Dallas, TX
    Current Employee - Customer Service Specialist in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Santander Consumer USA full-time (More than 5 years)

    Pros

    Great starting salary and lenient on attendance! They do a lot to make sure employees have a decent work/life balance.

    Cons

    Solicit room for grown but mostly lateral movements, not necessarily promotions. Most of the promotional movements are out of state and require relocation. It would be nicer to see growth within the same location.

    Advice to Management

    Be more willing to learn and grow. There are too many resources for management to not know what they're doing on what's going on.


  7. Helpful (1)

    "Good for a time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Dallas, TX
    Former Employee - Software Engineer in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Santander Consumer USA full-time (More than 3 years)

    Pros

    - excellent people in IT
    - good work life balance
    - employee feedback is listened to
    - downtown location
    - great benefits

    Cons

    - very slow progress
    - old strategies
    - too much security (beyond reasonable)
    - downtown location

    Advice to Management

    There is more management than working unfortunately. I love my managers. They were good. I was lucky to have them as managers, yet other managers did not perform the few duties they had very well. I suggest that people be relocated out of management where appropriate. Time/experience is not a good indication of a person's ability to lead.


  8. "Nice place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Statistical Programmer in Dallas, TX
    Former Employee - Statistical Programmer in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very good decision science department.

    Cons

    No cons only pros. Nice place to work

    Advice to Management

    Keep it up

    Santander Consumer USA Response

    May 18, 2017 – Talent Acquisition Specialist II

    We appreciate and thank you for your positive review of Santander Consumer USA


  9. "Company is all about who you know not what you know"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Santander Consumer USA full-time (More than 5 years)

    Pros

    Good compensation, Some great people in leadership, Nice offices

    Cons

    People get promoted based off their personal relationships, and not because of their work ethic. Don't bother telling your manager anything HR related, because it will spread within your team. Unprofessionalism everywhere, and lack of respect.

    Advice to Management

    Jason Kulas pushes for sustainability. If you want sustainability get rid of managers, directors, VPs, and AVPs that are not qualified for their positon. You have people primed, and ready to take over that role.

    Santander Consumer USA Response

    May 18, 2017 – Talent Acquisition Specialist II

    Thank you for your review. We will take your advice into consideration as we move forward.


  10. "The Company used to be good, People are the best Assets of the Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Systems Analyst in Dallas, TX
    Former Employee - Business Systems Analyst in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Santander Consumer USA full-time (Less than a year)

    Pros

    This employer have good Benefit options.
    Hires and trains Interns every year.

    Cons

    Main Office is in Down Town. Long Commute

    Santander Consumer USA Response

    May 1, 2017 – Talent Acquisition Specialist II

    As a growing company, we strive for the best possible experience for our employees and we thank you for your input.


  11. "Loved working with them. It gave me the career growth that I needed in a high demanding field."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Funding Analyst in Mesa, AZ
    Former Employee - Funding Analyst in Mesa, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Santander Consumer USA full-time (Less than a year)

    Pros

    Excellent work life balance.

    Cons

    There is a high demand for high volume out put. For a rookie it is best to go to customer service till you get familiar with the business.

    Santander Consumer USA Response

    Apr 19, 2017 – VP, Talent Acquisition

    We appreciate and thank you for your positive review of Santander Consumer USA.


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