Santander Consumer USA Reviews | Glassdoor

Santander Consumer USA Reviews

Updated July 3, 2018
284 reviews

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2.6
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Santander Consumer USA President and CEO Scott Powell
Scott Powell
18 Ratings

284 Employee Reviews

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  1. Featured Review

    "Great people and amazing employee appreciation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in North Richland Hills, TX
    Former Employee - Account Manager in North Richland Hills, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Santander Consumer USA (More than 5 years)

    Pros

    Monthly bonus opportunity, great benefits, positive atmosphere, amazing opportunity for growth

    Cons

    Some Saturdays are required

    Advice to Management

    Be on the same page

    Santander Consumer USA Response

    Feb 7, 2018 – Talent Acquisition Specialist II

    Thank you for your positive review. We are glad you had a good work experience with us and we hope to continue to make Santander Consumer USA a great place to work.


  2. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Analyst Compliance in Dallas, TX
    Former Employee - Data Analyst Compliance in Dallas, TX
    Recommends
    Approves of CEO

    I worked at Santander Consumer USA full-time (More than a year)

    Pros

    Good benefits, environment, and team.

    Cons

    You have to adapt to a changing company.

    Santander Consumer USA Response

    Feb 7, 2018 – Talent Acquisition Specialist II

    We appreciate and thank you for your positive review of Santander Consumer USA.

  3. Helpful (1)

    "Credit Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Analyst in Dallas, TX
    Former Employee - Credit Analyst in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Santander Consumer USA full-time (More than 3 years)

    Pros

    Benefits along with decent pay scale.

    Cons

    Since going public (every year, month and even day) everything about your job title appears to change. Even your pay... New leadership on the Director & VP roles is greatly recommended. Management, higher-ups & the "Old Headz" are all on the buddy system. If you're not one of them, "I feel bad for you son, I got 99 problems but" this company ain't one - Jay Z.


  4. Helpful (1)

    "Not a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in Dallas, TX
    Former Employee - Financial Analyst in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Santander Consumer USA full-time (Less than a year)

    Pros

    Work - life balance, little/no supervision, flexible hours and ability to work from home

    Cons

    Expectations change by the minute. Hard to tell if it’s because goals are changing or if management simply doesn’t know what they want. HR is non-existent. IT took two months to get all systems set up when I started, and took away all my accesses before my last day. Incredibly high employee turnover rate.

    Advice to Management

    Pay attention to most recent engagement survey. When the majority of employees are unhappy, you should take notice.


  5. Helpful (2)

    "Time to look elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Santander Consumer USA full-time (More than 5 years)

    Pros

    Coworkers are great to work with. Very cohesive team.

    Cons

    Grossly under paid. Zero retention of employees with wealth of knowledge of proprietary systems. Leadership who doesn’t care about the employees only the bottom line.


  6. Helpful (5)

    "Recent management changes show promise"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Dallas, TX
    Current Employee - Software Developer in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Santander Consumer USA full-time (More than 5 years)

    Pros

    Self-starters may thrive here, especially with recent turnover. In the near-term your technical leadership may be rewarded if you collaborate well with technical and business teams and navigate a still-fluid organization and process.

    Cons

    Like other financial services providers who use dated systems, technology, and process, you'll be buried for the next several years documenting existing systems and making them comply. A lucky few will get to experiment with new technology, but most of you may have your hands full just keeping things running and meeting short-term business needs.

    Lower your expectations about working on modern tech and making any major improvements, learn the business and systems, and put yourself in position to define and lead modernization in a few years.

    Advice to Management

    Recent turnover was more about years of frustration with a difficult work environment, and not entirely about confidence in our new management. You shook things up where that was needed, brought in some talented people from your past, and are promoting smart people who get things done, which is very refreshing.

    Now we need to rebuild a team with what's left to tackle the urgent and often uninteresting work of blending with our sister and parent companies, meeting compliance requirements, and bridging years of mistrust between our technology and business organizations.

    Don't ask people to put their careers on hold for the next few years. To avoid burnout, hire a few smart people to help us keep things running and open up opportunities for all of us to work on near-term innovations that will make us more productive.

    Santander Consumer USA Response

    May 16, 2018 – Talent Acquisition Specialist II

    Thank you for your review. We will take your advice into consideration as we move forward.


  7. Helpful (2)

    "“There’s a report for a report”"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mesa, AZ
    Current Employee - Anonymous Employee in Mesa, AZ
    Recommends

    I have been working at Santander Consumer USA full-time (More than a year)

    Pros

    Seeing how the company has changed for the positive with the changes that have been implemented.

    Cons

    Not being heard after voicing potential issues or situations before they arise.

    Advice to Management

    It’d be really nice to hear your doing a great job more often!

  8. "Funding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Funding Analyst in Mesa, AZ
    Former Employee - Funding Analyst in Mesa, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Santander Consumer USA full-time (More than a year)

    Pros

    Pay lunch is provided occasionaly

    Cons

    Worklife balance,organization ,professionalism lacks with upper management,

    Advice to Management

    No advice to give


  9. Helpful (1)

    "Early Stage Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Early Stage Account Manager in Lewisville, TX
    Former Employee - Early Stage Account Manager in Lewisville, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Santander Consumer USA full-time (More than 3 years)

    Pros

    The bonuses are great when you're eligible.

    Cons

    The micromanaging could get out of hand.

    Advice to Management

    Stop micromanaging and let the employees be great.


  10. Helpful (9)

    "A stepping stone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Dallas, TX
    Former Employee - Marketing in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Santander Consumer USA full-time (More than 3 years)

    Pros

    - Located in one of the nicest office buildings in downtown
    - Flexible schedule and culture
    - Likely you will experience little to no supervision
    - Good work/life balance
    - Everyone pretends they care

    Cons

    - You may work hard and not advance very far only to see others as exceptions to this rule. I assure you those folks are tied to a E/C/VP/SVP (daughter, friends kid, college buddy, former colleague).
    - The company tells employees to strive for "customer" excellence which is ironic to their whole business model. It is not a company goal at the end of the day.
    - Those who leave are never backfilled. You are expected to pick up the slack.
    - No direction. You may find the boys club at the YMCA playing basketball.
    - Leadership is a tight knit network of people who have been buddies for a long time. They only hire people they know. This is how they retain their six figure salaries doing little to no work.


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