Santander Consumer USA Reviews | Glassdoor

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Santander Consumer USA Reviews

Updated January 17, 2018
257 reviews

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2.8
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Recommend to a friend
Approve of CEO
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Scott Powell
7 Ratings

257 Employee Reviews

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Pros
Cons
  • Work life balance is a challenge (in 21 reviews)

  • Unprofessional leadership, they do not value employees, no work life balance (in 10 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (6)

    "Great company, Benefits, and Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in North Richland Hills, TX
    Former Employee - Anonymous Employee in North Richland Hills, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Santander Consumer USA full-time (More than 3 years)

    Pros

    I loved every bit of working at Santander and I wish they would hire me back, I came to work did what I was supposed to do and more, overall experience with them is a 10

    Cons

    I disliked the day that my entire team was split up and we got a new manager

    Santander Consumer USA Response

    May 18, 2017 – Talent Acquisition Specialist II

    Thank you for your positive review. We are glad you had a good work experience with us and we hope to continue to make Santander Consumer USA a great place to work.


  2. "Opportunities to advance for right person."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Management in Dallas, TX
    Former Employee - IT Management in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Santander Consumer USA full-time (More than 8 years)

    Pros

    Great benefits, good team environment, casual dress.

    Cons

    None I can think of.

    Advice to Management

    No advise, new management being put in place.

  3. "Product Owner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Owner in Dallas, TX
    Current Employee - Product Owner in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Santander Consumer USA full-time (More than 5 years)

    Pros

    Good Company to work for

    Cons

    IT can be volatile at times with management changing direction quickly.


  4. "late stage account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Late stage account manager in Englewood, CO
    Current Employee - Late stage account manager in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Santander Consumer USA full-time (More than a year)

    Pros

    great working environment, very flexible schedules. managers work well with you.

    Cons

    less emphasis on college degree or higher education


  5. "Dealership Quality Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dealer Quality Specialist in Dallas, TX
    Current Employee - Dealer Quality Specialist in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Santander Consumer USA full-time (More than 3 years)

    Pros

    Good work enviroment able to work from home dress code very casual (able to wear shorts to work)

    Cons

    Benefits not so good, pay is average, have to pay for parking or ride train to work if office is downtown.

    Advice to Management

    Pay associates better, pay bounses on time and allow flex time.

    Santander Consumer USA Response

    Dec 13, 2017 – Talent Acquisition Specialist II

    As a growing company, we strive for the best possible experience for our employees and we thank you for your input.


  6. Helpful (1)

    "Bad Management & HR Dept."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in North Richland Hills, TX
    Current Employee - Anonymous Employee in North Richland Hills, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Santander Consumer USA full-time (More than 8 years)

    Pros

    The pay is above average

    Cons

    The powers that be refuse to unionize and are intimidating those that have an interest in helping build a union. They are penalizing non-exempt employees that receive monthly bonuses by prorating them for using planned PTO, Jury Duty and Bereavement time. Who does that?? I’ll just tell my relatives to please don’t die this month because I’ve already taken 5 days off and I need my full bonus. How can you penalize someone for going to Jury Duty, it’s the law and you never know when you will be called. For that matter how can you penalize someone for taking a planned vacation? They give you all this PTO but will only let you carry over 40 hours so you either lose some of your bonus or you lose your PTO. Either way the company wins. I have never worked for a company with such evil intentions as this one. Add that to being surrounded by childish people that act like their still in middle school and speak and dress like they’re completely uneducated and have no idea they’re in a place of business it’s a miserable eight hours. Zero room for advancement unless you are related to someone, friends with someone or in a relationship with someone or tiny and cute. There was a management training class opportunity and in my department three people were picked by managers instead of them asking everyone who was interested and going from there they just picked who they wanted to have the opportunity. Morale was already in the toilet and that made it even worse. One person was picked simply because they had gone to HR on the managers and would have gone to HR again if they hadn’t been picked. There was someone far more qualified to be in that class. They have the nerve to preach about ethics..please. I’m not even going to get into the ghetto & childish people (including the 40+ crowd) that bully and act like they’re still in middle school.

    Don’t get sucked in. You’d be better off working at the Chic Fil A across the street.

    Advice to Management

    Wouldn’t even know where to start


  7. "Account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Lewisville, TX
    Former Employee - Account Manager in Lewisville, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Santander Consumer USA full-time (More than 3 years)

    Pros

    Flexible management, better pay than the market average

    Cons

    Was a downhill slope after the company went public.

  8. Helpful (1)

    "Chaotic work place with lots of opportunities if you can survive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Dallas, TX
    Current Employee - Director in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Santander Consumer USA full-time (More than 3 years)

    Pros

    - Pays well for Dallas location
    - Work-life balance is good
    - Certain teams have constant departures of personnel, therefore, staying 1-2 years can make you a veteran

    Cons

    - Lots of unqualified folks in every senior level
    - Promotions are totally dependent on personal relationships with management
    - HR function pretty much doesn't exist or is a joke. HR personnel usually are gone after 6 months of work here
    - There is NO soft skills training for managers, so depending on how lucky you are, you may end up with a manager who is poorly trained and poorly skilled

    Advice to Management

    - Try to run the Bank as a mature bank


  9. "Customer Service Speeialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Specialist in North Richland Hills, TX
    Former Employee - Customer Care Specialist in North Richland Hills, TX
    Recommends
    Neutral Outlook

    I worked at Santander Consumer USA full-time (Less than a year)

    Pros

    Santander is overall a good company.

    Cons

    Should care more about employees.


  10. "Dev Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Applications Developer in Dallas, TX
    Former Employee - Senior Applications Developer in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Santander Consumer USA full-time

    Pros

    The Healthcare Benefits package that they offered was very good.

    Cons

    The pay was well below market, and many of the application teams are doing mostly maintenance on very old desktop based applications. The workstations are very open, and not very pleasing.

    Advice to Management

    None. You have created a model of over-employing developers to keep the salaries down.

    Santander Consumer USA Response

    Nov 29, 2017 – Talent Acquisition Specialist II

    Thank you for your review. We will take your advice into consideration as we move forward.


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